Finds bloggers, streamers, podcasters, and indie game developers in the client’s niche, compiles and presents information gathered about these personalities.
Codes and designs a website according to client’s specifications, develops and validates test routines, ensures test cases account for various interfaces and browser types.
Performs regular website backups, troubleshoots website’s functionality and security, finds and repairs broken links, and provides support for coding, plugins, and custom themes
Identifies problems spotted in customer feedback or uncovered through testing, corrects these issues, and refers these to appropriate personnel for correction.
Serves as the customer’s first point of contact, manages inbound & outbound calls, builds sustainable relationships with customers, resolves concerns & disputes effectively
Researches and presents information needed for formulating marketing plans, tracks metrics using tools like the website’s Google Search Console, and compiles the data in a report.
Prepares and secures digital documents needed for reports, sorts and organizes files generated by client’s work, ensures client can locate and pull up data easily.
Helps client respond in a timely manner to emails, organizes mail using tags, handles general queries, and forwards urgent or important messages to the client.
Schedules and creates posts for platforms like Twitter, Facebook, and LinkedIn, engages with the client’s audience and handles community management on their social media pages
Records minutes, transcribes audio of interviews, calls, voicemail, conferences, or meetings, coverts raw data into slideshows or PDFs following client’s specifications.
Integrates time-consuming HR functions like maintaining time or attendance sheets, ensures the prompt filing of employment tax returns, and compiles reports.
Creates and sends statements or invoices to client’s customers, ensures the final bill is accurate, tracks payments, and reports issues or irregularities to the financial head.