800+ Support Teams Powered by Wing
Customer Support That Never Drops the Ball.
Your dedicated CSR is brand-trained, supervised, and handling tickets within 72 hours.
- No more slow responses or missed tickets.
- Every customer interaction handled on brand and on time.
- You get back to growing. Your CSR handles the queue.
4.9/5 from 500+ reviews
- From $1,199/mo
- ISO 27001 & SOC2 certified
Your CSR is ready to work in your existing stack
Why Wing
Your Support Runs. You Stop Worrying About It.
- BPOs rotate agents.
Wing doesn't.Rotating agents reset context every time. Wing gives you one dedicated CSR who knows your product and gets better over time.
- Freelancers go dark.
Wing stays in it.No oversight, no backup, no accountability. Wing gives you a dedicated CSR plus an ops team monitoring quality daily.
- In-house support costs more than you think. Wing doesn't.Salary, benefits, training, and turnover add up fast. Wing is flat monthly, fully managed, no surprises.
How it works
From Zero to Full Support Coverage in 72h.
No 6-week BPO ramp. No training your own reps for months. Wing handles it all.
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Tell Us What You Need
A quick 30-minute call. Share your channels, tools, and brand guidelines. We match you with a CSR who already knows your industry.
30-minute kickoff call
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Your CSR Gets Trained
They learn your knowledge base, tone, and processes. Our QA team monitors their first 100 interactions to make sure quality is there from day one.
Active within 72 hours
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Customers Notice
Dedicated, managed support coverage from day one. Response times fall, CSAT rises, and your customers notice the difference within the first week.
Results within the first week
Every Channel Covered
One Dedicated Rep. Every Support Channel.
Your Wing CSR handles the full spectrum of customer support, wherever your customers reach out.
- Live ChatReal-time responses on Intercom, Zendesk, Drift, or your platform. Sub-2-minute first response times that keep customers from leaving.
- Email SupportInbox managed, tickets triaged, responses personalized. SLA compliance tracked and reported weekly so nothing slips.
- Phone SupportInbound and outbound calls handled professionally and on brand. Every call logged and followed up without you asking.
- Ticket ManagementZendesk, Freshdesk, Salesforce, Gorgias. Tickets organized, prioritized, and resolved before they pile up.
- Knowledge BaseHelp articles and FAQs created and maintained over time. Fewer repeat questions, lower ticket volume, less work for everyone.
- Escalation & QASmart escalation routing and daily quality audits. Problems get caught and fixed before your customers feel them.
Results
Your Customers Feel It. Your Budget Too.
95%
CSAT Maintained
Across all accounts
2h Avg
Response Time
To customer messages
60%
Cost Savings
vs. in-house hire
72hrs
To First Ticket Handled
From signup to live
No credit card required
Cancel anytime
Client Reviews
When Support Is This Good, Customers Notice.
“Our CSAT went from 78% to 94% within two months of switching to Wing. The rep knows our product better than some of our own team. And we’ve reallocated $4K/mo back into growth.”
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Brandon KimHead of CX, LoopStack
“We went from 6-hour response times to under 2 minutes on live chat. Our Wing CSR handles 200+ conversations per week and the quality is consistently excellent.”
- Ashley MorganCOO, PetBox
“As a healthcare company, HIPAA compliance was non-negotiable. Wing delivered. Dedicated CSR, fully compliant, with quality that rivals our in-house team at 40% of the cost.”
- Dr. Daniel ParkCEO, MedFlow
CSR Pricing
The Right Coverage for Every Stage of Growth.
CSR Full-Time
For teams that need full coverage
$1,299/mo
per assistant 160 hours per month
- Dedicated trained CSR
- Full-day coverage across all channels
- Phone, chat, email, and ticket management
- Weekly performance reports
- Backup CSR and Customer Success Manager included
CSR Team (3+ CSRs)
For teams that need scaled, managed support
$1,199/mo
per agent 160 hours per agent per month
- Dedicated trained CSR
- Full-day coverage across all channels
- Phone, chat, email, and ticket management
- Weekly performance reports
- Backup CSR and Customer Success Manager included
Best for Growth
Enterprise
For organizations that need fully customized coverage
$1,199/mo
per agent
- End-to-end support teams
- Any coverage and hours needed
- Customizable billing
- ISO 27001 compliant and SOC2 certified
- Dedicated Customer Success Manager
Happy Customers. Without the Headcount.
Join 800+ support teams who stopped worrying about coverage and started focusing on growth.
No credit card required
72-hour onboarding
Cancel anytime
FAQ