800+ Support Teams Powered by Wing

Customer Support That Never Drops the Ball.

Your dedicated CSR is brand-trained, supervised, and handling tickets within 72 hours.

No more slow responses or missed tickets.
Every customer interaction handled on brand and on time.
You get back to growing. Your CSR handles the queue.

4.9/5 from 500+ reviews

Your CSR is ready to work in your existing stack

Why Wing

Your Support Runs. You Stop Worrying About It.

BPOs rotate agents.
Wing doesn't.

Rotating agents reset context every time. Wing gives you one dedicated CSR who knows your product and gets better over time.

6hr avg. response time without Wing

Freelancers go dark.
Wing stays in it.

No oversight, no backup, no accountability. Wing gives you a dedicated CSR plus an ops team monitoring quality daily.

Backup CSR included on every plan

In-house support costs more than you think. Wing doesn't.

Salary, benefits, training, and turnover add up fast. Wing is flat monthly, fully managed, no surprises.

60% cost savings vs. in-house hire

How it works

From Zero to Full Support Coverage in 72h.

No 6-week BPO ramp. No training your own reps for months. Wing handles it all.

Step 1

Tell Us What You Need

A quick 30-minute call. Share your channels, tools, and brand guidelines. We match you with a CSR who already knows your industry.

30-minute kickoff call

Step 2

Your CSR Gets Trained

They learn your knowledge base, tone, and processes. Our QA team monitors their first 100 interactions to make sure quality is there from day one.

Active within 72 hours

Step 3

Customers Notice

Dedicated, managed support coverage from day one. Response times fall, CSAT rises, and your customers notice the difference within the first week.

Results within the first week

Every Channel Covered

One Dedicated Rep. Every Support Channel.

Your Wing CSR handles the full spectrum of customer support, wherever your customers reach out.

Live Chat

Real-time responses on Intercom, Zendesk, Drift, or your platform. Sub-2-minute first response times that keep customers from leaving.

Email Support

Inbox managed, tickets triaged, responses personalized. SLA compliance tracked and reported weekly so nothing slips.

Phone Support

Inbound and outbound calls handled professionally and on brand. Every call logged and followed up without you asking.

Ticket Management

Zendesk, Freshdesk, Salesforce, Gorgias. Tickets organized, prioritized, and resolved before they pile up.

Knowledge Base

Help articles and FAQs created and maintained over time. Fewer repeat questions, lower ticket volume, less work for everyone.

Escalation & QA

Smart escalation routing and daily quality audits. Problems get caught and fixed before your customers feel them.

Results

Your Customers Feel It. Your Budget Too.

95%

CSAT Maintained

Across all accounts

2h Avg

Response Time

To customer messages

60%

Cost Savings

vs. in-house hire

72hrs

To First Ticket Handled

From signup to live

No credit card required

Cancel anytime

Client Reviews

When Support Is This Good, Customers Notice.

“Our CSAT went from 78% to 94% within two months of switching to Wing. The rep knows our product better than some of our own team. And we’ve reallocated $4K/mo back into growth.”

Brandon Kim

Head of CX, LoopStack

“We went from 6-hour response times to under 2 minutes on live chat. Our Wing CSR handles 200+ conversations per week and the quality is consistently excellent.”

Ashley Morgan

COO, PetBox

“As a healthcare company, HIPAA compliance was non-negotiable. Wing delivered. Dedicated CSR, fully compliant, with quality that rivals our in-house team at 40% of the cost.”

Dr. Daniel Park

CEO, MedFlow

CSR Pricing

The Right Coverage for Every Stage of Growth.

CSR Full-Time

For teams that need full coverage

$1,299/mo

per assistant 160 hours per month

CSR Team (3+ CSRs)

For teams that need scaled, managed support

$1,199/mo

per agent 160 hours per agent per month

Best for Growth

Enterprise

For organizations that need fully customized coverage

$1,199/mo

per agent

Happy Customers. Without the Headcount.

Join 800+ support teams who stopped worrying about coverage and started focusing on growth.

No credit card required

72-hour onboarding

Cancel anytime

FAQ

Good Questions. Real Answers.

What support channels can my CSR handle?

Wing CSRs handle live chat, email, phone, and ticketing systems. They are trained on Zendesk, Intercom, Freshdesk, Gorgias, HubSpot Service Hub, and Salesforce Service Cloud from day one.

How do you maintain quality?

Every CSR is backed by our ops team who perform daily quality audits, track CSAT scores, monitor response times, and provide ongoing coaching. You receive weekly performance reports so you always know where things stand.

What happens if my CSR is sick or leaves?

A trained backup CSR steps in automatically. You do not lose context, you do not lose coverage, and you do not have to re-onboard anyone. That is what the managed service model means in practice.

Will my CSR represent my brand correctly?

Yes. During onboarding your CSR learns your brand voice, tone, and response style. Every customer interaction goes out sounding like your team, not a generic support agent.

What does onboarding actually look like?

A 30-minute kickoff call. You share your channels, tools, and brand guidelines. Your CSR is handling tickets within 72 hours.

Is Wing compliant for regulated industries?

Yes. Wing is ISO 27001 compliant and SOC2 certified with full HIPAA compliance. We work with healthcare companies, financial services, and other regulated industries.

What if ticket volume spikes?

Add more CSRs within days. Our backup system also ensures coverage during unexpected spikes. Most clients start with one CSR and scale to a team as volume grows.

Customer Support That Never Drops the Ball.

Your Support Runs. You Stop Worrying About It.

6hr avg. response time without Wing

Backup CSR included on every plan

60% cost savings vs. in-house hire

From Zero to Full Support Coverage in 72h.

Tell Us What You Need

30-minute kickoff call

Your CSR Gets Trained

Active within 72 hours

Customers Notice

Results within the first week

One Dedicated Rep. Every Support Channel.

Your Customers Feel It. Your Budget Too.

95%

2h Avg

60%

72hrs

No credit card required

Cancel anytime

When Support Is This Good, Customers Notice.

The Right Coverage for Every Stage of Growth.

CSR Full-Time

$1,299/mo

CSR Team (3+ CSRs)

$1,199/mo

Enterprise

$1,199/mo

Happy Customers. Without the Headcount.

Join 800+ support teams who stopped worrying about coverage and started focusing on growth.

No credit card required

72-hour onboarding

Cancel anytime

Good Questions. Real Answers.

Trained, managed virtual assistants for businesses worldwide.

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