Thank you for your interest in Wing and the Wing application for your mobile device (the “Application”) provided to you by Wing AI Technologies, Inc. (“Wing,” “us,” “our,” or “we”). At Wing, we want to connect people through the execution of everyday tasks and bring communities together using the Application, any other mobile applications offered by us, and our mobile services, web applications, web services, and software provided on or in connection with such applications or services (all such applications, services, and software collectively, the “Services”).
Information we collect includes information you provide to us as well as information we collect while you use the Services and information we collect from third-parties.
Registration Information – When you sign up for a Wing account, you give us your name, email address, home address, and phone number. If you decide to sign up for Wing using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information – When you join the Wing community, you can create a Wing profile (“Profile”) to share fun facts about yourself and discover mutual friends and interests. Filling out a Profile is optional, and you can share as little or as much information as you want. Your Profile always includes your name (and for Fulfillers, your Profile photos). Read more below about how you can control who sees your Profile. You can also add a Profile for a business organization or entity (“Business Profile”) to your account, which requires a designated business email address and payment method.
Payment Method – When you add a credit card or payment method to your Wing account, a third-party that handles payments for us will receive your credit card information. To keep your financial data secure, we do not store full credit card information on our servers.
Fulfiller Application Information – The Services serve as a marketplace where people who seek to get tasks done are matched with independent contractors and businesses (“Fulfillers”) who are reasonably capable of executing these jobs, tasks, or offers. If you decide to join our Fulfiller community, in addition to the basic registration information, we may ask you for your date of birth, physical address, Social Security Number, Fulfiller’s license information, and, in some jurisdictions, we may collect additional business license or permitting information. We may share this information with our partners who help us by running background checks on Fulfillers to help protect the Wing community.
Payment Information – To make sure Fulfillers get paid, we may keep information about Fulfillers’ bank routing numbers, tax information, and any other payment information provided by Fulfillers.
Location Information – Wing is all about connecting Fulfillers and Users. To do this, we need to know where you are. When you open the Application, we receive your location. We may also collect the precise location of your device when the Application is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Users with nearby Fulfillers. Also, if the need ever arises, our employees may use and share location information to help protect the safety of Users or a member of the public. If you give us permission through your device settings or the Application, we may collect your location while the Application is off to identify promotions or service updates in your area.
Device Information – Wing receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier, and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We may collect mobile sensor data from Fulfillers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information – To help us understand how you use the Services and to help us improve them, we automatically receive information about your interactions with the Services, such as the pages or other content you view, your actions within the Application, and the dates and times of your visits.
Call and Text Information – We may work with a third-party partner to facilitate phone calls and text messages between Users and Fulfillers who have been connected for a service. We might receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Services, such as those between Users and Fulfillers. You will be given notice that your call may be recorded, and, by proceeding, you agree to allow Wing to monitor and/or record your call.
User Feedback – Users and Fulfillers may rate and review each other, and we may receive information about ratings and reviews.
Third-Party Services – If you choose to register for Wing or otherwise link your Wing account with a third-party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third-Party Partners – We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third-party partners and combine it with other information that we have about you.
Enterprise Programs – If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a service on your behalf, in which case they may provide us with your name, phone number, and the kind of service you want.
Background Information on Fulfillers – Wing may work with third-party partners to check past records and perform criminal background checks on Fulfillers, and we may receive information from them, such as publicly available information about a Fulfiller’s past record or criminal history.
We do not sell or trade your PII to outside parties.
Sharing between Users and Fulfillers – Users and Fulfillers that have been matched for a service or other services may be able to see basic information about each other, such as names, photos, ratings, and any information they have added to their Profiles. Users and Fulfillers who connect their Wing accounts to Facebook may also be able to see their mutual Facebook friends during the service or during the completion of a service request. Fulfillers may see the pick-up location that the User has provided. Users may see a Fulfiller’s profile information. Users’ ratings of Fulfillers may be shared with Fulfillers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a Fulfiller may be able to identify the User that provided the rating or feedback.
Although we may help Users and Fulfillers communicate with one another to arrange a service, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant assistant or Fulfiller, including sharing actual contact information with your permission.
API and Integration Partners – If you connect to the Services through an integration with a third-party service, we may share information about your use of the Services with that third-party. We may share your information with our third-party partners in order to receive additional information about you. We may also share your information with third-party partners to create offers that may be of interest to you.
Third-Party Services – The Services may allow you to connect with other websites, products, or services that we don’t have control over. If you use these services, we will provide the third-party with information about you to allow them to provide the service to you (for example, we would give them your name, phone number, and address to drop off the service). We can’t speak to the privacy practices of these third-parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when Users enter, submit, or access their information to maintain the safety of their personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled that make your site experience more efficient, and some of our services will not function properly. However, you can still place orders.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. Such principles are put in place to provide a positive experience for users and are located at: https://support.google.com/adwordspolicy/answer/1316548?hl=en.
We use Google AdSense Advertising on our website.
We have implemented the following:
We along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
According to CalOPPA we agree to the following:
Users can visit our website anonymously.
Users are able to change their PII by logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a “do not track” browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
When it comes to the collection of personal information from children under the age of 13, the Children’s Online Privacy Protection Act (“COPPA”) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13.
The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practices Principles and how they should be implemented is critical in order to comply with the various privacy laws that protect PII.
In order to be in line with the Fair Information Practices Principles, we will take the following responsive action, should a data breach occur:
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users but also that individuals have recourse to courts or a government agency in order to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets forth the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CAN SPAM we agree to:
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, driver’s license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code §1798.80(e)).
A name, signature, Social Security Number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions, sexual orientation, veteran or military status, or genetic information (including familial genetic information).
D. Commercial information.
Records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other electronic network activity information.
Browsing history, search history, or information on a consumer’s interaction with a website, application, or advertisement.
G. Geolocation data.
Physical location or movements.
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history or performance evaluations.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
If at any time you would like to unsubscribe from receiving future emails, you can email us by following the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
To learn more about the CCPA, please visit:
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following business purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third-party for a business purpose. If and when we become obligated to do so by the CCPA, we will, when we disclose personal information for a business purpose, enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
Category A: Identifiers;
Category B: California Customer Records personal information categories;
Category C: Protected classification characteristics under California or federal law;
Category D: Commercial information;
Category F: Internet or other similar network activity;
Category G: Geolocation data;
Category H: Sensory data;
Category I: Professional or employment-related information;
Category J: Non-public education information; and
Category K: Inferences drawn from other personal information.
We disclose your personal information for a business purpose to the following categories of third-parties:
In the preceding twelve (12) months, we have not sold any personal information. Going forward, Wing does not plan on or anticipate selling personal information to third-parties.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and, if and when required by the CCPA, direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
iii) Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. We do not knowingly allow minors to use the Services, but, if a minor has created an unauthorized account (or otherwise disclosed personal information to us), a parent may make a verifiable consumer request on behalf of such minor.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request (and to complete the request).
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you or do any of the following in response to you exercising any of your rights under the CCPA:
Attn: Martin Gomez, COO
2150 Shattuck Ave
Berkeley, CA 94704
Last updated on the Effective Date.