FULLY MANAGED

Live Customer Service Representatives for

Ecommerce Brands Marketing Agencies Saas Apps Healthcare Chains Marketplace Platforms Delivery Businesses Enterprise Teams

Give customers a way to reach you as soon as they need help. 

Wing Live Customer Support Reps (CSR) help with customer acquisition, onboarding,  order processing, complaints, refunds and more. 

4.8/5
5/5

A+

How Wing CSRs Help their Clients

Your customer support rep is dedicated to you, and can handle as many calls/inquiries as possible every day, throughout the month. 

Live chat

Enable round the clock chat support and ensure exceptional CSAT scores for your business.

Onboarding and acquisition help

Your assistant can answer critical questions and guide customers before and during onboarding process.

Acquire more leads

Live agents enable you to acquire a greater number of leads at contact points.

Comprehensive support

Wing CSRs will attend support calls, resolve issues, create and track tickets, update CRM, and more.

Order processing and refunds

Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.

Deliver quotes and estimates

Live agents can produce custom quotes and estimates and can shorten sales cycle for your most interested prospects.

With Wing, we have been able offer 24x7 live support and onboarding help for our prospective customers at a very affordable cost. Our Wing CSRs are passionate about our company and our clients, and have become an integral part of our operations now.
Lisa Meyer
CXO, Saas-based Marketing App

Want to Discuss Your Requirements?

Wing Helps Clients Solve Support Problems At Scale

Wing enables clients to outsource entire customer experience operations, develop training and measurement system, and increase/decrease team size whenever needed.

Email Marketing Saas App uses Wing to onboard new users

Wing enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions. With Wing, they have experienced more than 200% increase in signups where live support was a touchpoint.

Marketing and analytics solutions agency uses 1 Wing CSR to handle all support queries

Wing enables LA-based marketing agency to offload ALL customer support activities and enable their small core team focus more on operations and growth. With Wing, they have decreased their average turnaround period from 72 hours to less than 2.

Vacation rental co. operating 500+ rentals use Wing to offer 24/7 guest support

Wing helps vacation rental co with more than 100 properties in 3 countries maintain 24/7 inquiry and guest support service. Wing agents maintain all listings and comms on hotel bookings platforms, respond to prospective guests, manage inventory and dates, and attend support hotlines during their stay.

E-commerce aggregator company uses Wing to offer real-time support for 100+ ecom brands

NY-based ecommerce aggregator company uses Wing to develop hybrid customer support teams each assigned to a collection of their brands. Wing agents respond to customer queries, make changes to CRM as required, process refunds and returns, and update inventory on Amazon, Shopify and other platforms.

Wing Includes

Unparalleled Features and Facilities

Wing comes with a range of features and facilities that traditional talent agencies, BPOs or freelancing platforms can not match.

You'll have a dedicated Customer Success Manager to help you with onboarding, training and performance feedback.

You'll have a dedicated Customer Success Manager to help you with onboarding, training and performance feedback.

Wing employs rigorous quality control procedures to identify quality issues and proactively solve them for you.

Your assistant is connected to Wing trainers and supervisors who are ready to help them understand new tasks/tools as needed.

Wing also provides an in-app training module that allows clients request focused training programs for their assistant (managed by Wing) or create/upload their own materials.

Complimentary

Wing Task Management App for Your Team

All Wing clients receive complimentary access to the Wing Task Management tool – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.

Ensure that your assistant is on the same page with in- app messaging and chat capabilities. Send notes, procedures, and detailed instructions so they can achieve what you envision for your brand.

 

Wink is a screen recording app to help you record processes/training materials for your assistant (or basically anyone else). Think of Loom, but without any limits. 

Use our in-app training module to enroll your assistant to training courses managed by Wing.

Wing comes with a media library to manage/share files.

Use the Workflows feature to define and explain processes.

Use the 'Credentials' feature to safely share access to necessary apps and tools.

What Our Clients Say
About Us

Daniel Zhang
Daniel ZhangFounder, D2C Ecom Brand
Read More
Excellent day-to-day support! The Wing team has been helpful from customer support on through the daily work. Wing is a much easier method of outsourcing VA tasks than hiring offshore workers directly-they handle the admin, training, HR, etc. which allows me to focus on more core business and use Wing as a force multiplier.
Suzanne V.
Suzanne V.CEO, Series-A Saas App
Read More
Very grateful to our assistants from Wing, who work as our technical support agents. They answer all common customer questions, from password resets to basic troubleshooting. In the last few months, we launched our app on two new platforms and Wing has enabled us to scale our team quickly as needed. 100% recommended.
Sam F.
Sam F.Head of CX, Online Education Platform
Read More
Hiring our Wing CSR was one of our company’s best moves. Our CSR is amazing. She’s a great communicator and consistent with her work. She also played a key role in documenting and cleaning up our Zendesk processes. She’s now a pivotal member of our customer experience team and maintains our Zendesk ecosystem, helping us move forward with our business goals.
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Getting Started is Easy

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Add Requirements and Sign Up

Use our sign up tool to submit your job description/requirements quickly and easily.

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Meet Your Customer Success Manager

Meet your Customer Success Manager (CSM) and start delegating your first tasks.

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Start Working with Wing Customer Support Rep

We find the right person, equipped with your desired experience and skills to help grow your business.

Wing Customer Service Rep Pricing

Made for businesses of all sizes and types - Wing can always help

1 Full-time CSR

$1099/month

Includes 3 user accounts for Wing Task Mgmt. App

Got a question?
Chat with us now 💬

What's included?

Complete CSR Team

$999/month

Includes 5+ user accounts for Wing Task Mgmt. App

* Applicable when hiring 3+ agents

Got a question?

Chat with us now 💬

What's included?

Enterprise Solutions

25+ Assistant Teams

Includes unlimited user accounts for Wing Task Mgmt. App

Got a question?
Chat with us now 💬

What's included?

Need Customization, Specialization, Training?

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General Administrative

General Administrative

Sales and Outreach

Marketing and Growth

Industry-specific

Marketing and Growth

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Wing Can Also Help With Sales, General Admin,
Marketing, and other Areas

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General Administrative

General Administrative

Sales and Outreach

Marketing and Growth

Industry-specific

Marketing and Growth

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Shelly Harrison
Shelly Harrison
Second line
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients.
Verified Review
Google
Shelly Harrison
Shelly Harrison
Second line
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients.
Verified Review
Google
Shelly Harrison
Shelly Harrison
Second line
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients.
Verified Review
Google
Shelly Harrison
Shelly Harrison
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients.
Verified Review
Google
Shelly Harrison
Shelly Harrison
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients.
Verified Review
Google
Shelly Harrison
Shelly Harrison
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients.
Verified Review
Google
Shelly Harrison
Shelly Harrison
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients, work force/team and affiliates. I highly recommend other business owners & professionals of any size to consider utilizing Wing Assistant for their business to give them the time & piece of mind towards growth and improved efficiency!
Verified Review
Google
Shelly Harrison
Shelly Harrison
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with this company is a Game Changer for our company - their platform is user friendly, real time and tasks are completed efficiently. The Leadership Team is very compassionate about their clients, work force/team and affiliates. I highly recommend other business owners & professionals of any size to consider utilizing Wing Assistant for their business to give them the time & piece of mind towards growth and improved efficiency!
Verified Review
Google
Shelly Harrison
Shelly Harrison
Read More
We are delighted to work with Wing Assistant & our highly skilled VA for several months now. Working with.
Verified Review
Google

Got a Question?

About Wing Assistant

Wing is changing the way businesses around the world hire virtual assistants.

Wing Assistant is an entirely managed service experience that provides clients with a dedicated assistant, a Customer Success Manager, a surrounding team for support, and an industry-first virtual assistant management software to streamline communication, task management, file sharing and team collaboration.