Customer Service
Representatives for

SaaS Apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams

Seamless, scalable support for teams of all sizes – no contracts, just top-tier service. Elevate your customer experience now!

RATED ON

Customer Service Representatives for

SaaS Apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams

Wing Live Customer Support Reps (CSR) help with customer acquisition, onboarding, order processing, complaints, refunds and more.

RATED ⭐⭐⭐⭐⭐ BY OVER 300 CLIENTS

Thousands of companies trust Wing for their remote talent needs

What can Wing CSRs do?

Live chat

Enable round the clock chat support and ensure exceptional CSAT scores for your business.

Email and ticket support

Wing CSRs can escalate and resolve support emails and tickets in your CRM.

Customer onboarding and acquisition

Your assistant can answer critical questions and guide customers during onboarding process.

Phone Support

Your CSRs can serve on your customer support hotline or compliment your existing team.

After hours & 24/7 coverage

Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.

Order processing and refunds

Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.

Product recommendation and guidance

They can create, distribute, and collect customer surveys, compiling the results in a datasheet.

Deliver quotes and estimates

Wing CSRs can execute cold calling campaigns and answer queries using scripts.

Easiest way to build or compliment
your customer success team

Wing enables clients to outsource entire customer experience operations, develop training and measurement system, and increase/decrease team size whenever needed.

Up to 80% quicker & cheaper

Compared to traditional hiring solutions. Scale up or down as necessary.

Dedicated assistants only

Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.

Wing's assistants only work with one client, ensuring your work is prioritized.

Free Customer Success Manager

CSMs are your Wing consultants. They are responsible for ensuring your success with our software & service.

Wing Workspace App

All Wing clients receive complimentary access to the Wing Task Workspace App – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.

Ongoing quality supervision

Your assistant is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.

Industries that rely on Wing Assistant to drive conversations forward

Don't just take our word for it

★★★★★

Amazing service. Excellent customer service and the work on behalf my work colleague Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Best decision you can make for your business is to work with Wing. Thanks Team.

★★★★★

Hiring our Wing CSR was one of our team's best decisions. Our CSR is amazing. She's great at letting us know what's working and what isn't and all in all puts in consistently great work. She also played a key role in documenting and cleaning up our Zendesk processes. She's now a pivotal member of our customer experience team and maintains our Zendesk ecosystem, helping us move forward with our business goals.

★★★★★

We have been able offer 24x7 live support and onboarding help for our prospective customers at a very affordable cost. We worked with other vendors in the past with unpredictable performance. It has been very different with Wing and we have been able to deploy a capable team that takes care of all support channels. Our Wing CSRs are passionate about our company and our clients, and have become an integral part of our team now.

★★★★★

Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...

★★★★★

I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.

★★★★★

Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. [Wing is] easy to use.

Wing Workspace™ app to manage your team and work

The Wing Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently.

Communicate with Wing Chat

Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.

Train faster with Wink Screen Recorder

Wink is Wing's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits.

No installation required, just click "Start Recording", and that's it!

Upskill with managed training

Use our in-app training module to enroll your assistant in training courses managed by Wing's in-house Training & Development team.

Delegate processes with 'Workflows' and 'Routines'

Use 'Workflows' to define complex, repetitive processes.

Use 'Routine' to delegate recurring, regular tasks.

Stay organized with 'Tasks' and Kanban

Manage tasks and track progress through our built-in 'Tasks' tool.

Enjoy unlimited* cloud storage for your content

Wing Workspace app includes unlimited cloud storage, Wink videos and training materials.

* For clients on full-time plans. 10 GB storage for clients on part-time plans.

MANAGE YOUR WORK AND TEAM WITH

Wing Workspace™ App

The Wing Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently.

Communicate with Wing Chat

Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.

Train faster with Wink Screen Recorder

Wink is Wing's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits.

No installation required, just click "Start Recording", and that's it!

Upskill with managed training

Use our in-app training module to enroll your assistant in training courses managed by Wing's in-house Training & Development team.

Delegate processes with 'Workflows' and 'Routines'

Use 'Workflows' to define complex, repetitive processes.

Use 'Routine' to delegate recurring, regular tasks.

Stay organized with 'Tasks' and Kanban

Manage tasks and track progress through our built-in 'Tasks' tool.

Enjoy unlimited* cloud storage for your content

Wing Workspace app includes unlimited cloud storage, Wink videos and training materials.

* For clients on full-time plans. 10 GB storage for clients on part-time plans.

Battle-tested service you can count on

Wing is consistently ranked as one of the best
talent-as-a-service providers on all leading B2B review sites.

Google

4.8

54 Reviews

 4.8/5

Clutch

4.8

18 Reviews

 4.8/5

Goodfirms

4.8

18 Reviews

 4.8/5

Capterra

4.7

27 Reviews

 4.7/5

Battle-tested Service You Can Count On

Wing is consistently ranked as one of the best talent-as-a-service provider on all leading B2B review sites.

4.7

★★★★★ 4.7/5

We have been incredibly pleased with Wing and the VA's we have been matched with through them. They make the process very easy and the candidates they work with are professional, experienced, and have done great work for us.

- Verified review, Capterra

4.8

★★★★★ 4.7/5

Wing has been a phenomenal company to work with. All of their CSMs are very responsive and every VA we have hired through Wing have blown our socks off!

- Verified review, Google

4.8

★★★★★ 4.7/5

Our company is constantly looking for new venues of finding candidates to achieve a true omnichannel approach to recruitment. Hiring Wing Assistant has opened the door to expanding our proprietary network.

- Verified review, Clutch.io

4.8

★★★★★ 4.7/5

- Verified review, Goodfirms

Companies use Wing in many different ways

Wing CSRs can be used as omnichannel support solution, deployed any time of the day, and scaled/downsized as required.

Vacation rental co. operating 200+ rentals use Wing to offer 24/7 guest support

Wing helps vacation rental co with more than 200 properties in 3 countries maintain 24/7 inquiry and guest support service.
🏆 Wing agents maintain all listings, manage inventory , and attend guest support hotlines.

Email Marketing Saas App uses Wing to onboard new users

Wing enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions.
🔥 150% increase in signups where live support was a touchpoint.

E-com aggregator company uses Wing to offer real-time support for 100+ brands

NY-based ecommerce aggregator company uses Wing to develop hybrid customer support teams each assigned to a collection of their brands.
🎖️ Wing now handles 100% omnichannel support with an avg. 90% CSAT across all brands.

Vacation rental co. operating 200+ rentals use Wing to offer 24/7 guest support

Wing helps vacation rental co with more than 200 properties in 3 countries maintain 24/7 inquiry and guest support service.
📋 Wing agents maintain all listings, manage inventory , and attend guest support hotlines.

Email Marketing Saas App uses Wing to onboard new users

E-com aggregator company uses Wing to offer real-time support for 100+ brands

Getting started is easy

Wing CSR Pricing

Need specialization, end-to-end teams, bilingual options? Book a call with our team today.

Book a Demo

Book anytime, today, or this week

Live Chat

We are available between 6 AM to 9 PM weekdays

CSR Full-Time

18% Savings

~~$1299 /mo~~

$1299 /mo*

* For first 3 months, then $1299 /mo

160 Hours per month
Dedicated Assistant
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone
- Any hours you want
Share with colleagues
Unlimited file sharing/storage

CSR Team (3+ CSRs)

~~$1199 /mo~~

$1199 /mo*

* For first 3 months, then $1199 /mo

160 Hours per agent per month
Dedicated Assistants
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone
- Any hours you want
Share with colleagues
Unlimited file sharing/storage

Enterprise Plan

~~$1199 /mo~~

$1199 /mo*

* Starting at $1049/mo/agent. Book a call to discuss fit.

* For first 3 months, then $1199 /mo

Full customization
End-to-end teams
Any coverage needed
Customized billing
Security and compliance

Have Question?

Book a Demo

Book anytime, today, or this week

Live Chat

We are available between 6 AM to 9 PM weekdays

CSR Full-Time

16% Savings

~~$1299 /mo~~

$1299 /mo*

* For first 3 months, then $1299 /mo

160 Hours per month
Dedicated Assistant
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone - Any hours you want
Share with colleagues
Unlimited file sharing/storage

CSR Team (3+ CSRs)

~~$1199 /mo~~

$1199 /mo*

* For first 3 months, then $1199 /mo

160 Hours per agent per month
Dedicated Assistant
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone - Any hours you want
Sharing is limited
10 GB file sharing/storage limit

Frequently Asked Questions

Is my Wing CSR dedicated?

Yes, your Wing CSR only works for you, on your tasks and business activities during the agreed-upon hours.

What hours will my CSR work?

That's your choice! Wing Assistants work for clients worldwide - we can handle any timezone.

Can I access Wing Assistant worldwide?

You can access Wing Assistant anywhere in the world! Please note that Wing can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.

What does “unlimited work” mean?

You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.

Do you provide 24/7 coverage?

Yes! We will work with you to create customer coverage plans and corresponding work schedules for your team/assistants.

If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.

Will Wing sign a NDA/Non-Disclosure Agreement?

Yes. Wing can sign a non-disclosure agreement that covers both your relationship with Wing and Wing/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.

Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.

How do I communicate with Wing?

Wing has the following methods available:

Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)

Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.

Who are my CSRs?

Wing CSRs are based worldwide – they are typically college-educated, fluent English speakers with experience and skill sets suitable for customer support roles.

Wing CSRs go through a rigorous vetting process and an in-depth training and testing program.

All Wing Assistants (including CSRs) are supervised by talented managers and have a team they can rely on for help. Wing Assistants are compensated at higher-than-market salaries and incentivized by your happiness!

How long does it take to get replies?

Wing guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).

Can Wing integrate with software I use?

Yes. Wing can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.

How does customer support work?

Wing has excellent Customer Support, available round the clock on all plans. Wing guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Wing Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Wing Support.

You also get a dedicated Client Success Manager who can help you with any aspect of the Wing experience.

Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.

Are seasonal or part-time hires for busy hours allowed?

Wing is a monthly subscription service, allowing you to add new people or cancel your subscription at any time. Part-time or custom coverage is available for full-team plans and enterprise options.

Customer Service Representatives for

SaaS Apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams

Customer Service Representatives for

SaaS Apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams

Thousands of companies trust Wing for their remote talent needs

What can Wing CSRs do?

Easiest way to build or compliment your customer success team

Industries that rely on Wing Assistant to drive conversations forward

E-commerce

Healthcare

SaaS

Finance

Education

Travel and Hospitality

Telecommunications

Retail

Real Estate

Entertainment

Don't just take our word for it

COMPLIMENTARY FOR WING CLIENTS

Wing Workspace™ app to manage your team and work

MANAGE YOUR WORK AND TEAM WITH

Wing Workspace™ App

Battle-tested service you can count on

Battle-tested Service You Can Count On

Companies use Wing in many different ways

Getting started is easy

Connect with your CSM and Onboarding team

Meet your new CSRnext week

Wing CSR Pricing

Book a Demo

Live Chat

CSR Full-Time

CSR Team (3+ CSRs)

Enterprise Plan

Have Question?

Book a Demo

Live Chat

CSR Full-Time

CSR Team (3+ CSRs)

Frequently Asked Questions

Customer Service
Representatives for

Easiest way to build or compliment
your customer success team

Connect with your CSM
and Onboarding team

Meet your new CSR
next week