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- ServicesGeneral and Admin VAIndustry-focusedCSR and ReceptionUS-Based Talent
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Give customers a way to reach you as soon as they need help.
Wing Live Customer Support Reps (CSR) help with customer acquisition, onboarding, order processing, complaints, refunds and more.
A+
Your customer support rep is dedicated to you, and can handle as many calls/inquiries as possible every day, throughout the month.
Live chat
Enable round the clock chat support and ensure exceptional CSAT scores for your business.
Onboarding and acquisition help
Your assistant can answer critical questions and guide customers before and during onboarding process.
Acquire more leads
Live agents enable you to acquire a greater number of leads at contact points.
Comprehensive support
Wing CSRs will attend support calls, resolve issues, create and track tickets, update CRM, and more.
Order processing and refunds
Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.
Deliver quotes and estimates
Live agents can produce custom quotes and estimates and can shorten sales cycle for your most interested prospects.
Want to Discuss Your Requirements?
Wing enables clients to outsource entire customer experience operations, develop training and measurement system, and increase/decrease team size whenever needed.
Email Marketing Saas App uses Wing to onboard new users
Wing enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions. With Wing, they have experienced more than 200% increase in signups where live support was a touchpoint.
Marketing and analytics solutions agency uses 1 Wing CSR to handle all support queries
Wing enables LA-based marketing agency to offload ALL customer support activities and enable their small core team focus more on operations and growth. With Wing, they have decreased their average turnaround period from 72 hours to less than 2.
Vacation rental co. operating 500+ rentals use Wing to offer 24/7 guest support
Wing helps vacation rental co with more than 100 properties in 3 countries maintain 24/7 inquiry and guest support service. Wing agents maintain all listings and comms on hotel bookings platforms, respond to prospective guests, manage inventory and dates, and attend support hotlines during their stay.
E-commerce aggregator company uses Wing to offer real-time support for 100+ ecom brands
NY-based ecommerce aggregator company uses Wing to develop hybrid customer support teams each assigned to a collection of their brands. Wing agents respond to customer queries, make changes to CRM as required, process refunds and returns, and update inventory on Amazon, Shopify and other platforms.
Wing comes with a range of features and facilities that traditional talent agencies, BPOs or freelancing platforms can not match.
You'll have a dedicated Customer Success Manager to help you with onboarding, training and performance feedback.
You'll have a dedicated Customer Success Manager to help you with onboarding, training and performance feedback.
Wing employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
Your assistant is connected to Wing trainers and supervisors who are ready to help them understand new tasks/tools as needed.
Wing also provides an in-app training module that allows clients request focused training programs for their assistant (managed by Wing) or create/upload their own materials.
All Wing clients receive complimentary access to the Wing Task Management tool – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.
Ensure that your assistant is on the same page with in- app messaging and chat capabilities. Send notes, procedures, and detailed instructions so they can achieve what you envision for your brand.
Wink is a screen recording app to help you record processes/training materials for your assistant (or basically anyone else). Think of Loom, but without any limits.
Use our in-app training module to enroll your assistant to training courses managed by Wing.
Wing comes with a media library to manage/share files.
Use the Workflows feature to define and explain processes.
Use the 'Credentials' feature to safely share access to necessary apps and tools.
Add Requirements and Sign Up
Use our sign up tool to submit your job description/requirements quickly and easily.
Meet your Customer Success Manager (CSM) and start delegating your first tasks.
We find the right person, equipped with your desired experience and skills to help grow your business.
Made for businesses of all sizes and types - Wing can always help
Includes 3 user accounts for Wing Task Mgmt. App
What's included?
Your dedicated assistant will work throughout the business day; you can set the 8-hour time frame that you'd like Wing to be available.
Includes 5+ user accounts for Wing Task Mgmt. App
Got a question?
What's included?
Includes unlimited user accounts for Wing Task Mgmt. App
What's included?
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General Administrative
General Administrative
Sales and Outreach
Marketing and Growth
Industry-specific
Marketing and Growth
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General Administrative
General Administrative
Sales and Outreach
Marketing and Growth
Industry-specific
Marketing and Growth
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