Task

Patient Database Management

Ensures the client has accurate patient data, uses client’s CRM system to store and update patient records, sends billing updates & insurance claims, creates reference reports.
Task

Inbox Management

Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.
Task

Social Media Management

Updates client’s social media pages with news on the company, coupons and offers, articles from client blog, or health-related posts, manages communities.
Task

Financial Tracking

Compiles and reviews billing reports, prepares invoices based on billing data, coordinates with different departments if necessary, reports irregularities to financial head.
Task

Staffing & Recruitment

Helps client find qualified health and wellness professionals for their staffing requirements, screens and shortlists candidates based on client specifications, collates resumes.
Task

Data Checking

Reviews customer information needed for insurance claims and other services, coordinates with patients about additional data needed, updates customer records & documentation.
Task

Receptionist Service

Manages the client’s telephone coverage, responds to inquiries, routes calls, and takes detailed messages following guidelines set by the client.
Task

Calendar Management

Proactively manages and updates client’s calendar, schedules patient appointments, sets meetings with external partners, coordinates changes with relevant parties.
Task

Administrative Support

Maintains spreadsheets, promotional materials, and document databases on benefit plans, services, packages, & other information customers might request.
Task

Content Creation

Builds client’s online presence with well-researched, search-optimized content, creates client website using builders and client guidelines, performs basic website maintenance.

Wing Services Commonly Utilized by Health & Wellness Companies

General VA

Wing Assistant is a fully managed, truly dedicated virtual assistant who works for you just like a regular team member would do.

Starts at $599 per mo.

Content Writer

They produce content and copy for blog posts, ads, internal emails, training manuals, and anything else that requires written copy.

Starts at $799 per mo.

Graphic Designer

Our graphic designers produce everything from illustrations, infographics, and production design for ads, to visual elements for emails.

Starts at $999 per mo.

Case Studies

Social-Media-Management
Case Study

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Calendar-Management
Case Study

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Lorem ipsum dolor sit amet. Sed nihil consequatur quo quia debitis id accusamus rerum? Qui suscipit recusandae non delectus iste ea fuga voluptas.
Social-Media-Management
Case Study

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Lorem ipsum dolor sit amet. Sed nihil consequatur quo quia debitis id accusamus rerum? Qui suscipit recusandae non delectus iste ea fuga voluptas.

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Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine MulveyDirector of Marketing,
Charlesgate Real Estate
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Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan SchiemannCo-Founder & CEO
Living Spec
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I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey GalarzaCo-founder,
Orange Marketing
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Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. [Wing is] easy to use.
Roy Chua
Roy ChuaPrincipal
AvidThink
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5/5
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing,
Charlesgate Real Estate
charlesgaterealty.com
5/5
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
dylan-livingSpec
Dylan Schiemann
Co-Founder & CEO
Living Spec
livingspec.com
5/5
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Co-founder,
Orange Marketing
orangemarketing.com
5/5
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. [Wing is] easy to use.
Roy Chua
Principal
AvidThink
avidthink.com

Frequently Asked Questions

Yes, your Wing Assistant only works on your tasks during the agreed-upon hours.

That's your choice! Wing Assistants work for clients worldwide - we can handle any timezone.
You can access Wing Assistant anywhere in the world! Please note that Wing can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Although 24/7 coverage is available, we don’t offer it by default. Your Assistants are typically available 4 or 8 hours a day, five days a week. Clients choose the time bracket but can’t break up the hours; each Assistant must have an ongoing block of working hours. If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.

Wing has the following methods available:

Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)

Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.

Wing Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Wing guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Wing can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.

Wing has excellent Customer Support, available round the clock on all plans. Wing guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Wing Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Wing Support.

You also get a dedicated Client Success Manager who can help you with any aspect of the Wing experience.

Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.

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