Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies looking to build world-class teams & place their operations on autopilot.
The Role:
Chat-based only. Responsible for answering inquiries relating to the company’s products and services, assisting customers with sales, informing clients of products and/or services or add-ons that may or may not have been considered previously, has the ability to work under pressure, able to multi-task.
Responsibilities:
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Understand Wing’s different offerings and the value that we provide for each industry through each vertical to answer questions and offer additional value to the customer
- Report unusual activity to management
- Asked open-ended questions to assess customer needs
- Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
- Recording sales trends and liaising with account managers to develop sales strategies.
- Manage concurrent chats
- Promote and communicate to customers current marketing campaigns and promotions
- Ad hoc tasks
Qualifications:
- Excellent written and spoken English communication skills
- 3+ years of experience with sales chat-based customer support or related role
- Comfortable with Chat-based Service tools (Zendesk, FreshDesk, Zoho, etc.)
- Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc)
- Understanding of online software (SaaS) services and/or technology-based solutions
- Positive attitude with the desire to contribute to the success of the company and the ability to remain professional while under pressure from customers
- Exceptional interpersonal skills
- Above average typing speed
Environment & technology needed for the job:
- Fast reliable Internet connection & reliable electricity
- Professional microphone headset or functional computer microphone equivalent
- Fast, responsive computer
Compensation:
18,000 PHP to 20,000 PHP
Benefits:
- Work on a 100% remote team that’s spread across the globe
- Be a part of an early-growing customer success team at an early-stage, high-growth company
- People-focused company with a culture centered on community and personal growth
- Ability to network with executives at one of the fastest-growing companies in the US
- Opportunity to obtain knowledge about many industries simultaneously
- Remote work friendly
- Avenues for rapid promotion & salary increases as the company scales
Schedule: 8-9 hour shift (1 hr lunch break) Monday – Friday, Pacific Standard Time
