Airbnb Virtual Assistant

Missed Guest Messages Are Reviews You Won't Like

  • One dedicated Airbnb assistant. Every guest message answered.
  • Bookings managed, turnovers coordinated, listings kept current.
  • No unanswered inquiries. No missed checkouts.
4.8/5 avg.
Google N
Goodfirms N
Clutch N
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  • Leader in Managed Virtual Assistant Services
AirBnB Hero
10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

Check (1)

Guest messages answered, check-in details sent before arrival. 

  • Managed in Airbnb
Check (1)

Bookings confirmed, nightly rates adjusted, calendar updated.

  • Updated in Guesty
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Cleaners coordinated, turnovers scheduled and confirmed. 

  • Logged in Properly
Check (1)

Listing details updated, reviews tracked and logged. 

  • Monitored in Hostfully

Your Airbnb Virtual Assistant Handles

01
Guest Communication
  • Reply to guest messages
  • Send check-in details
  • Handle guest questions
02
Booking & Calendar
  • Manage booking calendar
  • Confirm reservations
  • Adjust nightly rates
03
Listing Management
  • Update listing details
  • Upload photos & info
  • Optimize descriptions
04
Operations & Coordination
  • Coordinate cleaners
  • Schedule turnovers
  • Track maintenance needs
05
Admin & Reporting
  • Log guest issues
  • Track reviews & ratings
  • Prepare stay reports

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Delegate Everything but Leadership.

One Unanswered Message Can
Cost You a Five-Star Review

Guests expect fast responses, smooth check-ins, and clean turnovers. When any of those slip, the review reflects it.

Your Wing Airbnb assistant handles guest communication, booking coordination, and turnover scheduling daily so nothing falls through between stays.

Built So Every Stay Runs Without You

One dedicated Airbnb assistant matched to your listings, backed by Wing oversight and quality control, so coverage scales without you managing it.

Flexible, No-Commitment Monthly Support

Add coverage as listing volume grows. No contracts, no restructuring, and no changes to your existing hosting workflows or property management tools.

Secure and Compliance-Ready

Wing is ISO 27001 compliant and SOC 2 certified. Guest data and reservation details are encrypted in transit and at rest with logged, authenticated access.

NDAs and Custom Property Policies

Guest data, reservation details, and property information stay protected with NDAs and custom policies aligned to your listing standards and access controls.

Coverage That Doesn’t Break

One dedicated Airbnb assistant handles your listings and guest communication daily. Coverage holds without losing property context or missing guest messages.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Rolepage We Meetsec

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)

Airbnb Virtual Assistant Pricing

Choose part-time or full-time, with a global or US-based Airbnb assistant.
Bilingual support is available if needed.

One dedicated assistant stays on your listings and guest communication.

Full-Time
RECOMMENDED

$1599/Month

* For first 3 months, then $1599 /mo

  • 160 Hours per month
  • Dedicated Airbnb Virtual Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone - Any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$1099/Month

* For first 3 months, then $1099 /mo

  • 80 Hours per month
  • Dedicated Airbnb Virtual Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone
- Choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

A dedicated virtual assistant from Wing answers guest messages, manages bookings, coordinates turnovers, updates listings, and tracks reviews. Your Airbnb assistant works inside Airbnb, Guesty, Properly, and Hostfully so nothing falls through between stays.

Looking to hire a virtual assistant for short-term rental management? Wing matches you with a dedicated assistant within 48 hours. They work inside your booking platforms and property management tools without job posts, interviews, or ramp time.

It makes sense when guest response times are slipping, turnovers are getting missed, or listing updates are falling behind. Wing virtual assistant services for short-term rentals handle matching, training, and oversight so coverage starts without you building it from scratch.

For multi-property hosts, a Wing vacation rental virtual assistant keeps all listings covered simultaneously. Guest messages answered across properties, turnovers coordinated by unit, calendars kept current without you tracking each one separately.

Wing Airbnb assistant plans start at $1,099/month part-time and $1,599/month full-time. Pricing varies by coverage hours and bilingual needs. Book a call for the right fit.

Dedicated. Your Wing Airbnb assistant works exclusively on your account during scheduled hours, building familiarity with your listings, your guests, and your turnover workflows over time.

Wing replaces your Airbnb assistant within 24 hours at no extra cost. Context stays documented in Wing Workspace so nothing resets between replacements.

AI can send templated responses. It can't handle a guest complaint, adapt to an unusual request, or build the familiarity with your listings that keeps responses feeling personal. Your Wing Airbnb assistant knows your properties, your tone, and your guests after months on the account. 

An Airbnb assistant handles short-term rental operations including guest communication, booking management, and turnover coordination. A property management VA handles longer-term residential portfolios including tenant communication, lease renewals, and maintenance coordination. For residential property management support, see Wing's Residential Property Management Assistant.

Wing is ISO 27001 compliant and SOC 2 certified, with NDAs and role-based access controls on every account. Guest data and reservation details are encrypted in transit and at rest from day one.

Not sure where you're stuck?

A 15-minute call to find your biggest bottleneck, then Wing owns it.

65%

leadership time reclaimed

more team productivity