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Inbound vs. Outbound Call Centers: Which One to Hire?
  • June 24, 2024May 1, 2025
  • No Comments
  • Business Outcomes, Outsourcing Industry, Specialized Talent

Inbound vs. Outbound Call Centers: Which One to Hire?

Call centers play a pivotal role in modern business operations. They are the critical touchpoint between companies and their customers, enabling direct engagement, support, and service. As a business ...

Read More Aya De La Cruz-Pandy
What Are the Top Conversational AI Companies in 2024?
  • June 19, 2024April 30, 2025
  • No Comments
  • Industry Insights & Wing News, Productivity, Delegation & Remote Teams

What Are the Top Conversational AI Companies in 2024?

Conversational AI companies have revolutionized how businesses interact with customers by leveraging chatbots, virtual assistants, and voicebots to enhance customer service and drive sales through intelligent automation. In fact, ...

Read More Aya De La Cruz-Pandy
7 Levels of Delegation: Scale Without Losing Control
  • June 17, 2024May 2, 2025
  • No Comments
  • Productivity, Delegation & Remote Teams

7 Levels of Delegation: Scale Without Losing Control

Delegation is one of those things that’s easy to say, hard to do. Especially when your name is on the line. As a founder, letting go of tasks can ...

Read More Aya De La Cruz-Pandy
What Is IT as a Service? 10 Companies Doing It Right
  • June 14, 2024April 30, 2025
  • No Comments
  • Industry Insights & Wing News, Specialized Talent

What Is IT as a Service? 10 Companies Doing It Right

IT as a Service (ITaaS) is the delivery of infrastructure, platforms, and software as services. This service represents a paradigm shift from traditional IT models to dynamic, scalable, and ...

Read More Aya De La Cruz-Pandy
Customer Support as a Service: Everything You Need to Know
  • June 12, 2024May 1, 2025
  • No Comments
  • Specialized Talent

Customer Support as a Service: Everything You Need to Know

Providing excellent customer support is crucial for businesses today, but managing an in-house support team can be expensive and inflexible. This is where customer support as a service (CSaaS) ...

Read More Aya De La Cruz-Pandy
IT Support as a Service: Is It Worth It in 2024?
  • May 28, 2024April 30, 2025
  • No Comments
  • Specialized Talent

IT Support as a Service: Is It Worth It in 2024?

The IT landscape has undergone a seismic shift in recent years with the emergence of new technologies, work models, and customer expectations. This poses a critical question for many ...

Read More Aya De La Cruz-Pandy
AI in Customer Service: Best Use Cases from Businesses
  • May 22, 2024April 30, 2025
  • No Comments
  • Business Outcomes

AI in Customer Service: Best Use Cases from Businesses

Customer service is a vital link between businesses and their customers. It impacts brand loyalty, customer retention, and overall business success. And with the advent of AI, customer service ...

Read More Aya De La Cruz-Pandy
Find an Affordable Virtual Assistant Today: Our Guide
  • May 20, 2024May 2, 2025
  • No Comments
  • Business Outcomes, Generalist Support

Find an Affordable Virtual Assistant Today: Our Guide

Almost the entire business landscape has gone digital, and the demand for virtual assistants (VAs) continues to surge across various industries. These skilled professionals offer invaluable support, allowing entrepreneurs ...

Read More Aya De La Cruz-Pandy
Inbox Delegation to a Virtual Assistant: Our Guide
  • May 15, 2024May 2, 2025
  • No Comments
  • Productivity, Delegation & Remote Teams

Inbox Delegation to a Virtual Assistant: Our Guide

Email management can be very taxing and time consuming. You’d think it’s a simple thing to read through messages and reply to them. However, sorting your inbox can take ...

Read More Aya De La Cruz-Pandy
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