Running a business in 2025 often means juggling more responsibilities than hours in the day. Entrepreneurs and startup leaders hire virtual assistants to manage tasks and maximize limited resources efficiently. Bruntwork reviews help you decide if the service truly delivers before trusting them with your tasks.
Bruntwork has been gaining attention as an outsourcing company that promises cost-effective, flexible staffing solutions. But is Bruntwork legit, and how do they really perform in terms of quality, pricing, and reliability? In this article, we’ll explore what Bruntwork offers, what customers are saying, and how it compares to competitors. Compare Bruntwork with alternatives like Wing Assistant to find the best fit for your business.
What is Bruntwork?
Bruntwork is a global outsourcing company that connects businesses with remote professionals, primarily in the Philippines. The company targets startups, entrepreneurs, and small businesses that want to scale without the overhead costs of hiring in-house staff.
The company provides affordable, reliable, and skilled talent that allows businesses to focus on growth rather than back-end, tedious office tasks. Different from traditional temp agencies or staffing firms, Bruntwork focuses on building long-term working relationships between clients and their VAs.
Bruntwork outsourcing offerings go beyond just general virtual assistants. Their talent pool includes specialists in areas such as admin support, customer service, marketing, tech and sales support. The company primarily recruits from the Philippines, which helps keep costs down compared to onshore outsourcing. Bruntwork offers services that cater to a wide range of industries, including e-commerce, SaaS, healthcare, and professional services.
Bruntwork Services & Pricing
When choosing a VA service, it’s crucial to consider two key factors, the range of services offered and the cost. Since outsourcing needs can vary widely from one company to another, it helps to break their offerings down into categories.
Types of Services
Bruntwork’s model covers both general administrative support and specialized roles.Their services typically include:
- General Virtual Assistants (VAs): Support with scheduling, inbox management, data entry, and research.
- Customer Support Staff: Representatives available for phone, chat, and email inquiries.
- Sales and Lead Generation Specialists: Outbound callers, appointment setters, and CRM support.
- Marketing Professionals: Social media managers, content assistants, and digital marketing staff.
- Technical Support Roles: IT help desk staff, developers, and back-office IT support.
This wide scope makes Bruntwork attractive to businesses that want more than just a single VA and instead prefer an outsourcing partner that can grow with them.
Bruntwork Pricing
How much does Bruntwork cost? One of the service’s biggest selling points is its pricing. The company structures its pricing to compete with traditional hiring and higher-priced VA agencies. While exact numbers can change depending on the role, skill level, and number of hours, you can expect:
- Entry-level VAs starting at just a few hundred dollars per month.
- Specialized or technical roles priced higher, though still significantly less than hiring in-house.
- Full-time dedicated staff available for businesses that want consistent, long-term support.
Compared to premium VA companies like BELAY or Time Etc, Bruntwork’s rates are usually lower, since they source primarily from the Philippines where labor costs are more affordable. This makes them appealing to budget-conscious startups and small businesses that want the most value for their money.
Flexibility and Contracts
Bruntwork promotes flexibility; however, it’s important to note that most plans will require a monthly commitment rather than pay-as-you-go arrangements. This is a pretty standard practice in the VA industry, since consistency helps with training and productivity. For companies that want to scale up or down quickly, this model offers a middle ground between rigid contracts and expensive hourly freelance work. Still, you can adjust your needs and capacity requirements at the end of each month.
For businesses where budget is the top priority, Bruntwork’s pricing makes them a strong contender. However, cost is only one factor, and quality of service is just as important to consider.
Bruntwork Pros and Cons
Like any outsourcing solution, Bruntwork has both strengths and limitations. Understanding these can help you decide whether the service aligns with your business goals.
Pros
Bruntwork’s appeal is rooted in a few key advantages:
- Cost-effectiveness: With pricing significantly lower than U.S. or European staffing agencies, businesses can save 50–70 percent on labor costs.
- Scalability: Companies can start small with a single VA and expand to larger teams as their needs grow.
- Skilled talent pool: By recruiting in the Philippines, Bruntwork taps into a large market of English-speaking professionals with experience in customer service, sales, and administrative work.
- Range of roles: From administrative tasks to marketing and IT, Bruntwork offers a wider variety of services than many traditional VA providers.
- Time savings: Outsourcing repetitive or specialized tasks frees business owners to focus on strategy and growth.
Cons
At the same time, customer experiences highlight some drawbacks:
- Onboarding and training: While Bruntwork helps with hiring, some clients report that training staff to match company workflows can take more time than expected.
- Communication challenges: Time zone differences or language nuances may occasionally create misunderstandings.
- Consistency of quality: Since talent is sourced from a large pool, service quality can vary depending on the individual hire.
- Customer support: A few reviews mention slower response times from Bruntwork’s management team compared to premium providers.
Long-term fit: For businesses that require highly specialized expertise or immediate availability, Bruntwork VA services may not always be the best choice.
Customer Feedback: What Do Bruntwork Reviews Say?
Want to know what it's really like to use Bruntwork? A single review won't cut it. To get an accurate picture of the typical customer experience from Bruntwork reviews, we looked at a variety of verified client feedback from multiple sources.
Ratings & Overview
On Trustpilot, Bruntwork maintains a 5-star average based on more than 900 reviews. Clients often praise the company for being professional, efficient, and responsive, with several noting that their assigned assistants “exceeded expectations” in skill and reliability. A handful of reviewers mention small challenges, such as initial mismatches or slower communication during peak periods.
On Google Reviews, customers echo many of the same themes. Business owners describe the Bruntwork team as highly professional and attentive throughout the hiring process, while assistants quickly become valuable team members. For example, reviewers highlight assistants who handled bookkeeping with precision, managed lead generation campaigns that drove results, and took ownership of project management tasks. Many clients also highlight how seamless the recruitment process feels, praising recruiters who are “sharp, supportive, and genuinely invested in finding the right match.”
Together, Trustpilot and Google Reviews show a generally consistent picture: Bruntwork clients generally find the service reliable, the assistants skilled, and the process smooth, with only occasional critiques about fit or communication speed.
Recurring Themes
Positive takeaways include smooth onboarding, assistants who integrate well into workflows, clear communication with Bruntwork staff, and reliable task delivery. Clients often emphasize that the assistants they hire through Bruntwork provide solid support at a competitive cost.
However, Bruntwork isn’t without limitations. Drawbacks mentioned include occasional mismatches in the first placement, assistants still requiring client-led training to align with company processes, and a sense that marketing promises can sometimes overshoot the day-to-day reality. Another factor is the relative scarcity of detailed critical Bruntwork reviews, which makes it harder to gauge potential weaknesses.
In short, Bruntwork customer reviews portray a service that delivers skilled assistants and smooth onboarding, with main concerns centered on fit, training needs, and expectation gaps.
How Does Bruntwork Compare to Other VA Services?
Business owners researching virtual assistant providers often weigh Bruntwork against other well-known services like Wing Assistant, BELAY, Time Etc and Delegated. Each company has its own strengths, pricing structures and operating models which set them apart from one another.
Bruntwork vs Wing Assistant
When comparing Bruntwork vs Wing Assistant, the main difference lies in scope and support. Bruntwork is primarily a staffing and outsourcing firm, connecting clients with assistants sourced mainly from the Philippines. They focus on affordability and quick placement.
In contrast, Wing Assistant offers a fully managed VA solution where clients are matched with dedicated assistants who receive continuous supervision, training, and quality assurance. Wing also provides access to the Wing Workspace App, which centralizes communication, file sharing, and task management. This level of infrastructure can reduce the training and oversight burden that sometimes falls on clients using Bruntwork.
Bruntwork vs BELAY
BELAY stands out as one of the most established VA providers based in the U.S. Their assistants are typically more expensive, reflecting U.S. labor costs, but they market themselves as a premium solution. BELAY also emphasizes professional backgrounds and strict vetting. For companies that prioritize U.S.-based talent and are comfortable with higher pricing, BELAY is often considered a trusted option. Bruntwork, on the other hand, appeals to businesses that value cost savings and are open to offshore talent.
Bruntwork vs Time Etc
Time Etc also provides virtual assistants, but is more focused on part-time, flexible arrangements. Their assistants are primarily U.K. and U.S.-based, with rates higher than Bruntwork’s but lower than BELAY’s. Time Etc is well-suited for individuals or small teams that need a few hours of support each week, whereas Bruntwork typically places full-time or long-term assistants.
Bruntwork vs Delegated
Delegated (formerly Red Butler) employs U.S.-based assistants directly, offering them ongoing training and benefits. This comes at a premium, but clients don’t have to worry about HR or employment logistics. Bruntwork, by contrast, is leaner and cheaper, but requires more client oversight and carries more variability in talent.
| Provider | Strengths | Limitations | Best For |
|---|---|---|---|
| Bruntwork | Very low cost, large offshore talent pool, broad range of roles | Quality varies, requires client training, occasional mismatches | Startups and cost-conscious small businesses |
| Wing Assistant | Managed service with CSM, training, QA, and Workspace App | Slightly higher cost than offshore providers | Businesses wanting reliable, scalable support without heavy oversight |
| BELAY | Premium U.S.-based talent, highly vetted professionals | Highest pricing, limited affordability for startups | Companies prioritizing U.S. time zones and top-tier assistants |
| Time Etc. | Flexible monthly hour blocks, unused hours roll over | Limited scalability, not ideal for full-time roles | Solopreneurs and small teams with light, steady needs |
| Delegated | U.S.-based assistants employed by provider, ongoing training | High cost, limited global reach | Teams that want a hands-off, premium outsourcing solution |
Bottom line: Bruntwork wins on cost and variety of roles, but clients must handle most of the training and oversight themselves. Wing Assistant offers the best balance of affordability and support, combining competitive pricing with managed quality assurance, supervision, and its dedicated Workspace App. BELAY and Delegated focus on premium U.S.-based talent at a higher price point, while Time Etc is well-suited for lighter, flexible workloads.
Final Verdict: Is Bruntwork Worth It in 2025?
So, is Bruntwork worth it in 2025? Based on services, pricing, and customer feedback, the answer depends on your priorities. Bruntwork clearly delivers on affordability and offers a wide range of roles, which makes it a compelling option for startups and entrepreneurs on tight budgets. At the same time, reviews suggest that outcomes can vary, and clients should be prepared to manage onboarding and training themselves.
For businesses that want a more balanced solution with affordable rates combined with quality assurance, training, and structured oversight, Wing Assistant often proves the stronger choice. Wing’s managed service model, round-the-clock coverage, and dedicated workspace app remove much of the friction that can come with outsourcing.
If you’re weighing your options, take time to evaluate what your business needs most: cost savings, management support, or premium U.S.-based talent. To learn more about how Wing can help, you can explore Wing’s services or schedule a free consultation to see if it’s the right fit for your team.
Dianne has extensive experience as a Content Writer, she creates engaging content that captivates readers and ranks well online. She stays on top of industry trends to keep her work fresh and impactful. She has a talent for turning complex ideas into relatable stories. When she’s not writing, you’ll probably find her with a crochet hook in hand or working on a fun craft project. She loves bringing creativity to life, whether it’s through words or handmade creations.
