If you’ve been searching for help with administrative tasks, marketing support, or customer service, chances are you’ve come across Cyberbacker reviews during your research. As more small business owners, startup founders, and real estate professionals look to outsource tasks, virtual assistant (VA) services like Cyberbacker have grown in popularity.
But here’s the question: Is Cyberbacker worth it in 2025? And if not, what other options should you consider?
Let’s take an in-depth look at Cyberbacker’s services, pulling insights from customer feedback, user experiences, and real performance data. We’ll break down CyberBacker's pros and cons, compare it to competitors, and highlight the best alternative for growing businesses. Spoiler alert: services like Wing Assistant are emerging as top choices thanks to scalability, affordability, and industry flexibility.
By the end, you’ll have a clear picture of whether Cyberbacker fits your needs or if you should explore other virtual assistant services comparison options.
What is Cyberbacker?
Founded in 2018, Cyberbacker is a virtual assistant company based in the Philippines that primarily serves U.S. businesses. While they do offer assistants for a range of tasks, they’re best known for their focus on the real estate industry—especially agents from Keller Williams.
Services offered:
- Administrative support (calendar management, email, scheduling)
- Marketing assistance (social media, content support, campaigns)
- Transaction coordination for real estate agents
Lead generation and sales prospecting
Pricing: Cyberbacker doesn’t publicly list flat rates on its website, and costs vary depending on the role and level of experience you need. According to user reports, pricing typically ranges from $1,500 to $2,500 per month per VA.
Industries served:
- Real estate (core specialty)
- E-commerce (limited)
- General business support (depending on availability)
The company also emphasizes structured training, pairing each client with assistants who undergo role-specific onboarding. Still, the service has been criticized for longer setup times compared to faster-moving competitors.
Cyberbacker Reviews in 2025: What Users Are Saying
When evaluating a VA company, one of the most reliable ways to gauge performance is by looking at user feedback. Across platforms like Glassdoor, Trustpilot, Reddit, and Facebook, Cyberbacker reviews paint a mixed picture. While many clients are satisfied, particularly those in real estate, others highlight challenges that potential customers should consider before signing up.
Positive Feedback Themes
Strong training programs
A consistent strength mentioned in reviews is Cyberbacker’s structured training. VAs go through role-specific programs that help them understand not just admin work, but also the real estate industry’s processes. Clients note that assistants arrive with a strong foundation, which saves them time on additional onboarding.
Reliable support for real estate professionals
Cyberbacker has carved out a niche with real estate agents, especially Keller Williams professionals. Many reviews emphasize how seamless it is to integrate Cyberbackers into real estate workflows like transaction coordination, lead follow-up, and marketing support.
Good communication and professionalism
On Facebook reviews, several clients highlight that VAs are consistent in reporting, easy to communicate with, and generally reliable. For busy professionals juggling multiple clients, this communication structure is a major plus.
Negative Feedback Themes
Lengthy onboarding and hiring process
A recurring frustration among users, particularly on Trustpilot, is the long onboarding time. Clients mention it can take weeks, sometimes more than a month, before a VA is fully ready to work. For businesses needing quick support, this delay can be a dealbreaker.
High turnover and continuity issues
On Glassdoor, some reviews from former VAs suggest that turnover rates can be high. Clients echo this concern, stating that assistants sometimes leave mid-contract, which forces them to restart the onboarding process. This can lead to disruptions in workflows and added costs.
Pricing concerns vs. VA skill level
Another common thread in Cyberbacker reviews is pricing. While rates range from $1,500–$2,500 per month, several clients feel the cost doesn’t always match the level of skill or experience of their assigned VA. Some compare it unfavorably to other VA companies that offer more transparent or flexible pricing.
Limited support beyond real estate
Businesses outside real estate, such as e-commerce startups or consulting firms, often note in Reddit discussions that Cyberbacker doesn’t provide the same level of fit. While the service excels for real estate professionals, clients in other industries sometimes feel they’re not getting assistants who understand their specific business needs.
Cyberbacker earns high marks for training and reliability in its core niche of real estate, but its weaknesses, like slower onboarding, turnover concerns, and limited cross-industry expertise, show up frequently across reviews. For real estate agents, it’s often worth the investment. For entrepreneurs in other industries, however, the feedback suggests exploring broader, faster-scaling alternatives like Wing Assistant.
Pros and Cons of Cyberbacker
Like any VA service, Cyberbacker has strengths and weaknesses. Let’s break down the Cyberbacker pros and cons:
Pros
- Specialization in real estate roles (transaction coordination, lead gen, etc.)
- Structured training and onboarding support
- Offers flexible placements for different assistant types
- Strong brand reputation among Keller Williams agents
Cons
- Onboarding can take weeks or months
- Reports of high VA turnover (Reddit discussions)
- Limited support for industries outside real estate
- Pricing doesn’t always reflect VA skill or experience level
Top Cyberbacker Alternative in 2025
For businesses seeking flexibility, faster onboarding, and a solution that can scale with growth, Wing Assistant has emerged as one of the top alternatives to Cyberbacker in 2025. Unlike platforms that focus primarily on real estate, Wing offers a versatile approach that meets the needs of businesses across multiple industries, from startups to established enterprises.
Industry-agnostic support
One of Wing’s biggest advantages is its ability to serve businesses in any sector. Whether you run an e-commerce store, a consulting firm, a healthcare practice, or a real estate agency, Wing provides virtual assistants who are trained to understand your industry-specific workflows. This contrasts with Cyberbacker, which is heavily focused on real estate and may not be as suitable for other sectors.
Scalable VA teams
Wing isn’t limited to single-VA placements. You can start with one assistant and scale to a full remote team as your business grows. This scalability makes it ideal for startups and growing companies that need flexible staffing without the delays and complexity of traditional hiring.
Flat monthly pricing
Transparency and affordability are core to Wing’s pricing model. Instead of unclear or variable fees, Wing offers flat monthly packages with no hidden costs, making it easier for business owners to budget and forecast.
Dedicated Customer Success Manager
Every Wing client is paired with a Customer Success Manager who oversees onboarding, team management, and ongoing support. This ensures that your assistants are productive from day one and that any challenges are addressed promptly, reducing downtime and frustration.
Diverse expertise
Wing assistants are trained in a wide range of skills, including administrative tasks, marketing support, customer service, operations, and e-commerce management. This breadth of expertise allows businesses to outsource multiple functions to one team, streamlining operations and increasing efficiency.
Technology-driven management tools
Wing leverages modern app-based tools to make managing remote assistants easy and transparent. Through the mobile and web platforms, you can track tasks, communicate with your team, monitor progress, and integrate workflows with your existing systems. This tech-first approach ensures accountability, visibility, and seamless collaboration, even for distributed teams.
In short, Wing Assistant combines flexibility, speed, and a wide range of capabilities that make it a strong alternative to Cyberbacker, particularly for businesses outside the real estate niche or those seeking faster growth with minimal onboarding delays.
Wing Assistant vs. Cyberbacker: A Quick Comparison
Here’s a side-by-side look at how the two stack up:
| Feature | Cyberbacker | Wing Assistant |
|---|---|---|
| Pricing | $1,500–$2,500/month (varies) | Flat, affordable monthly pricing |
| Specialization | Real estate-focused | Industry-agnostic (all sectors) |
| Training | Structured, role-based | Ongoing, multi-industry training |
| Onboarding speed | Weeks to months | Fast onboarding, often within days |
| Customer support | Basic account management | Dedicated Customer Success Manager |
| Scalability | Mostly single VA placements | Scalable VA teams |
| Tech tools | Limited | App-based management, task tracking, integrations |
In short:
- If you’re in real estate, Cyberbacker may be a solid option.
- If you’re a startup founder, e-commerce business, or growing company that values speed, scalability, and flexibility, Wing Assistant is the stronger choice.
Final Verdict: Is Cyberbacker Worth It in 2025?
Cyberbacker has carved out a niche by supporting real estate professionals, offering structured training, and building a reputation with Keller Williams agents. But as Cyberbacker reviews in 2025 show, there are trade-offs: long onboarding times, turnover issues, and limited value for industries outside real estate.
For business owners who want flexibility, faster scaling, and assistants trained across multiple industries, Wing Assistant is the clear winner. With transparent pricing, scalable VA teams, and tech-enabled management tools, it’s designed for modern entrepreneurs who need more than just a single VA.
Ready to take the next step? Explore Wing’s services or schedule a free consultation to see how the right VA can help you grow your business.
Dianne has extensive experience as a Content Writer, she creates engaging content that captivates readers and ranks well online. She stays on top of industry trends to keep her work fresh and impactful. She has a talent for turning complex ideas into relatable stories. When she’s not writing, you’ll probably find her with a crochet hook in hand or working on a fun craft project. She loves bringing creativity to life, whether it’s through words or handmade creations.
