Don’t get bogged down by daily tasks. Let our Ecommerce virtual assistants manage your store while you grow your brand
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Manage Customer's Inventory
Ecommerce virtual assistants can create reports, schedule reorders, and manage warehouse inventory.
Fullfil New Order Requests
Your virtual assistant ensures that customers receive products they ordered or processes returns.
Process Returns & Refunds
Your assistant can manage returns, process labels, apply credits/refunds, arrange for exchanges.
Maintain Store CRM
Whether you use Shopify or Magento, your Wing VA is trained to manage your online store’s CRM.
List Products on Marketplaces
Do you use marketplaces like Amazon and Etsy? Your Ecommerce VA can help manage listings and more.
Provide Customer Support
Wing VA can help customers with support tickets, make shopping suggestions, join live conversations.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Wing's assistants only work with one client, ensuring your work is prioritized.
Compared to traditional hiring solutions. Scale up or down as necessary.
All Wing clients receive complimentary access to the Wing Task Workspace App—a specialized tool for communicating with your assistant, managing tasks/projects, sharing files, and recording screen-sharing videos.
Additionally, clients can access Pie, our social media scheduling tool for planning content, creating content calendars, and scheduling posts across multiple platforms.
CSMs are your Wing consultants. They are responsible for ensuring your success with our software & service.
Your assistant is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Wing is consistently ranked as one of the best
talent-as-a-service providers on all leading B2B review sites.
* For first 3 months, then $1399/mo
* For first 3 months, then $1399/mo
* For first 3 months, then $1399/mo
* For first 3 months, then $899/mo
All clients receive access to the Wing Assistant app – a specialized app,
perfected using our years of experience managing remote teams.
Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Wink is Wing’s free screen recording app to help you record processes and training materials for your assistant for anyone else!). Its similar to Loom, but without any limits.
No installation required, just click “Start Recording”, and that’s it!
Wing Workspace app includes unlimited cloud storage, Wink videos and training materials. * For clients on full-time plans. 10 GB storage for clients on part-time plans.
Sign up today. Start working with your assistant in less than a week.
Add requirements
& sign up today
Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).
Your CSM and Wing onboarding team connects with you to confirm start date and/or clarify on details.
We match you with the perfect Wing Assistant - ready to learn and accomplish from Day 1.
Yes. Wing can sign a non-disclosure agreement that covers both your relationship with Wing and Wing/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.
Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.
You can give your Ecommerce Virtual Assistant as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Your Ecommerce Assistant can specialise in any platform of your choosing. This includes popular solutions like shopify, magento, woocommerce and even your custom website.
Wing Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Wing guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Your Ecommerce Virtual Assistant can keep office hours alongside yours, or you can ask them to cover hours you won’t be at work–it’s up to you! All you have to do is let your Client Success Manager know your preferences during your planning call, and they will note that when searching for your Assistant.
Wing Workspace is a specialised application meticulously crafted to streamline your workflow, facilitating seamless communication with your assistant, efficient management of tasks and projects, effortless file sharing, and the capability to record screen-sharing videos, among a myriad of other features tailored to optimize productivity and collaboration.
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