Ecommerce Virtual Assistants For Online Store Owners

Don’t get bogged down by daily tasks. Let our Ecommerce virtual assistants manage your store while you grow your brand

RATED ON

Ecommerce Virtual Assistant for Online Shop Owners

Ecommerce Virtual Assistants For Online Store Owners

Don’t get bogged down by daily tasks. Let our expert E-Commerce virtual assistants manage your store while you grow your brand

RATED ⭐⭐⭐⭐⭐ BY OVER 300 CLIENTS

Google

Trusted by thousands of companies around the world

Trusted by over 1000 companies
around the world

How Wing Ecommerce Virtual Assistants
Help Their Clients

Manage Customer's Inventory

Ecommerce virtual assistants can create reports, schedule reorders, and manage warehouse inventory.

Icons showing order boxes for Ecommerce stores.

Fullfil New Order Requests

Your virtual assistant ensures that customers receive products they ordered or processes returns.

Process Returns & Refunds

Your assistant can manage returns, process labels, apply credits/refunds, arrange for exchanges.

Maintain Store CRM

Whether you use Shopify or Magento, your Wing VA is trained to manage your online store’s CRM.

List Products on Marketplaces

Do you use marketplaces like Amazon and Etsy? Your Ecommerce VA can help manage listings and more.

Provide Customer Support

Wing VA can help customers with support tickets, make shopping suggestions, join live conversations.

Wing is a Fully Managed
Remote Talent Experience

Dedicated assistants only

Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.

Wing's assistants only work with one client, ensuring your work is prioritized.

Up to 80% quicker & cheaper

Compared to traditional hiring solutions. Scale up or down as necessary.

Enhance Productivity With Wing Apps

All Wing clients receive complimentary access to the Wing Task Workspace App—a specialized tool for communicating with your assistant, managing tasks/projects, sharing files, and recording screen-sharing videos.

Additionally, clients can access Pie, our social media scheduling tool for planning content, creating content calendars, and scheduling posts across multiple platforms.

Free Customer Success Manager

CSMs are your Wing consultants. They are responsible for ensuring your success with our software & service.

Ongoing quality supervision

Your assistant is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.

Don't Just Take Our Word For It

Wing is consistently ranked as one of the best
talent-as-a-service providers on all leading B2B review sites.

 4.8/5

Wing has been instrumental in boosting my team's productivity. Thanks to my Wing VA we have organized and targeted our outreach efforts, maximizing the impact of each interaction. Additionally, they do in-depth research for me that I use in sales calls and demos. They send me crucial info that I use to close high-value deals. Overall, very pleased.

 4.8/5

It's nice when you have an assistant you can train, but it's even better when you get someone who already knows their way around platforms like Amazon Seller Central or Magento. Wing VAs are the latter. I hired two VAs for our company and I don't have to spend hours getting them up to speed. I just showed them what they should know about my products and they adapted quickly. Great job Wing.

 4.8/5

Ever since I got my Jasmine (Wing VA), I’d gotten back so much time. She handles customer service. Everything from replying to questions and reviews, to handling feedback and concerns coursed through Intercom, that’s all her. I appreciate that she cares so much about my store’s success, and it definitely shows in how customers talk about my store. Definitely worth it!

4.8

18 Reviews

 4.8/5

4.7

27 Reviews

 4.7/5

4.8

54 Reviews

 4.8/5

4.8

18 Reviews

 4.8/5

Wing Ecommerce Virtual Assistant Pricing

Need help?

Get a Demo

Got Questions? Talk to sales before Signing Up

Live Chat

Available between 6 to 9 PM PST weekdays

Full-Time

Recommended

$1399 /mo

* For first 3 months, then $1399/mo

160 Hours per month
Dedicated Assistant
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone
- Any hours you want
Share with colleagues
Unlimited file sharing/storage

Part-Time

$899 /mo

$899 /mo*

* For first 3 months, then $1399/mo

80 Hours per month
Dedicated Assistant
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone
- Choose from designated slots
Sharing is limited
10 GB file sharing/storage limit

Need Help?

Schedule a call

Got Questions? Talk to Sales before Signing Up

Live Chat

We are available between 6 AM to 9 PM weekdays

Full-Time

Recommended

$1399 /mo

$1399/Month

* For first 3 months, then $1399/mo

160 Hours per month
Dedicated Assistant
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone - any hours you want
Share with colleagues
Unlimited file sharing/storage

Part-Time

$899 /mo

$899/Month

* For first 3 months, then $899/mo

80 Hours per month
Dedicated Assistant
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone - choose from designated slots
Sharing is limited
10 GB file sharing/storage limit

Do you need specialization, end-to-end teams, bilingual options?

Wing Workspace App to Help You
Manage Your Work and Team

All clients receive access to the Wing Assistant app – a specialized app,
perfected using our years of experience managing remote teams.

Assign Tasks and Track Progress

Manage tasks and track progress through our built-in ‘Tasks’ tool.

Communicate with Wing Chat

Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.

May replace:

Create Training and Process Videos with Wink Screen Recorder

Wink is Wing’s free screen recording app to help you record processes and training materials for your assistant for anyone else!). Its similar to Loom, but without any limits.
No installation required, just click “Start Recording”, and that’s it!

Delegate Process and Recurring Tasks with Workflows

Use ‘Workflows’ to define complex, repetitive processes.
Use ‘Routine’ to delegate recurring, regular tasks.

Upskill Your Assistant with Managed Training

Use our in-app training module to enrol your assistant in training courses managed by Wing’s in-house Training & Development team.

Unlimited Cloud Storage for Your Content

Wing Workspace app includes unlimited cloud storage, Wink videos and training materials. * For clients on full-time plans. 10 GB storage for clients on part-time plans.

Getting Started is Easy

Frequently asked questions:

Will Wing sign a NDA/Non-Disclosure Agreement?

Yes. Wing can sign a non-disclosure agreement that covers both your relationship with Wing and Wing/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.

Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.

Will my Wing Assistant work outside my time zone?

Your Wing Assistant will easily work alongside you, even if they're in another time zone. They can be there during your business hours, regardless of the time difference!

What does “unlimited work” mean?

You can give your Ecommerce Virtual Assistant as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.

What platforms can my VA manage?

Your Ecommerce Assistant can specialise in any platform of your choosing. This includes popular solutions like shopify, magento, woocommerce and even your custom website.

Who are my assistants?

Wing Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!

How long does it take to get replies?

Wing guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).

What are my Assistant’s working hours?

Your Ecommerce Virtual Assistant can keep office hours alongside yours, or you can ask them to cover hours you won’t be at work–it’s up to you! All you have to do is let your Client Success Manager know your preferences during your planning call, and they will note that when searching for your Assistant.

What is the Wing Workspace App?

Wing Workspace is a specialised application meticulously crafted to streamline your workflow, facilitating seamless communication with your assistant, efficient management of tasks and projects, effortless file sharing, and the capability to record screen-sharing videos, among a myriad of other features tailored to optimize productivity and collaboration.

Ecommerce Virtual Assistants For Online Store Owners

Ecommerce Virtual Assistants For Online Store Owners

Trusted by thousands of companies around the world

Trusted by over 1000 companies
around the world

How Wing Ecommerce Virtual Assistants
Help Their Clients

Wing is a Fully Managed
Remote Talent Experience