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Don’t get bogged down by daily tasks; let our expert E-Commerce virtual assistants manage your store while you grow your brand.
A+
Wing E-Commerce VAs help with customer support, order fulfillment, returns, and maintain your store and listings on Shopify, Amazon, Etsy, Magento, or any platform your brand is on.
Order Fulfillment
Your assistant ensures that customers receive products they ordered and processes returns or exchanges.
Process Returns and Refunds
Your assistant can manage returns, process labels, apply credits/refunds, arrange for exchanges.
Shop/Marketplace Listings
Do you use marketplaces like Amazon, Etsy and Ebay? Your Assistant can help manage listings, orders, and more.
Manage Inventory/Reorders
Wing Assistant can produce reports, schedule reorders, and manage inventory at your warehouse/3PL centers.
Maintain Store CRM
Whether you use Shopify, Magento or Woocommerce, your Wing VA is trained to manage your shop CRM.
Customer Support
Wing VA can help customers with support tickets, make shopping suggestions, join live conversations.
Wing enables clients to outsource entire customer experience operations, develop training and measurement system, and increase/decrease team size whenever needed.
True Salt Co. Uses Wing for ABC
Wing enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions.
Marketing and analytics solutions agency uses 1 Wing CSR to handle all support queries
Wing enables LA-based marketing agency to offload ALL customer support activities.
Little Rascal Co.
Wing helps vacation rental co with more than 100 properties in 3 countries maintain 24/7 inquiry and guest support service.
Ecomwealth: E-commerce aggregator company
NY-based ecommerce aggregator company uses Wing to develop hybrid customer support teams each assigned to a collection of their brands.
All Wing clients receive complimentary access to the Wing Task Management tool – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.
Ensure that your assistant is on the same page with in- app messaging and chat capabilities. Send notes, procedures, and detailed instructions so they can achieve what you envision for your brand.
Wink is a screen recording app to help you record processes/training materials for your assistant (or basically anyone else). Think of Loom, but without any limits.
Use our in-app training module to enroll your assistant to training courses managed by Wing.
Wing comes with a media library to manage/share files.
Use the Workflows feature to define and explain processes.
Use the 'Credentials' feature to safely share access to necessary apps and tools.
Wing comes with a range of features and facilities that traditional talent agencies, BPOs or freelancing platforms can not match.
You'll have a dedicated Customer Success Manager to help you with onboarding, training and performance feedback.
You'll have a dedicated Customer Success Manager to help you with onboarding, training and performance feedback.
Wing employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
Your assistant is connected to Wing trainers and supervisors who are ready to help them understand new tasks/tools as needed.
Wing also provides an in-app training module that allows clients request focused training programs for their assistant (managed by Wing) or create/upload their own materials.
Use our sign up tool to submit your job description/requirements quickly and easily.
Meet your Customer Success Manager (CSM) and start delegating your first tasks.
We find the right person, equipped with your desired experience and skills to help grow your business.
Each business has its own dedicated team, meaning other clients’ work is never prioritized over yours. Your team’s work is always the highest priority.
Wing has the following methods available:
Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)
Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Wing has excellent Customer Support, available round the clock on all plans. Wing guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Wing Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Wing Support.
You also get a dedicated Client Success Manager who can help you with any aspect of the Wing experience.
Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
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