Ecommerce Virtual Assistant

Orders Don't Wait.
Neither Should Your Operations.

  • One dedicated ecommerce assistant. Every order and ticket owned.
  • Listings, inventory, and store admin handled without gaps.
  • Platform-agnostic. Works inside Shopify, Amazon, and more.
4.8/5 avg.
Google N
Goodfirms N
Clutch N
Product Hunt
  • Leader in Managed Virtual Assistant Services
10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

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Orders processed, shipment status tracked and updated.
  • Managed in Shopify
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Product listings updated, new SKUs uploaded and optimized.
  • Updated in Amazon Seller Central
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Inventory levels tracked, reorder alerts managed and logged.
  • Monitored in Linnworks
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Customer emails answered, support tickets cleared and closed.
  • Resolved in Gorgias

Your Ecommerce Virtual Assistant Handles

01
Order & Fulfillment Support
  • Process Daily Orders
  • Handle Return Requests
  • Track Shipment Status
02
Product & Listing Updates
  • Update Product Listings
  • Optimize Item Details
  • Upload New Products
03
Inventory & Supplier Tasks
  • Track Inventory Levels
  • Coordinate With Vendors
  • Manage Reorder Alerts
04
Customer Communication
  • Reply to Customer Emails
  • Resolve Order Issues
  • Manage Support Tickets
05
Store Admin & Reporting
  • Update Store Pages
  • Maintain Sales Reports
  • Monitor Product Reviews

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Delegate Everything but Leadership.

Every Hour You Spend on Operations Is an Hour Not Spent on Growth

Orders, listings, inventory, and tickets don’t stop because you’re busy elsewhere.

Your Wing ecommerce assistant works inside your store systems daily so the operational layer keeps moving without pulling you back in.

Built So Your Store Never Falls Behind

One dedicated ecommerce assistant matched to your store, backed by Wing oversight and quality control, so coverage scales without you managing it.

Flexible, No-Commitment Monthly Support

Add coverage as order volume grows. No contracts, no restructuring, and no changes to your existing store workflows, platforms, or processes.

Secure and Compliance-Ready

Wing is ISO 27001 compliant and SOC 2 certified. Customer data and store records are encrypted in transit and at rest with logged, authenticated access.

NDAs and Custom Store Policies

Customer data and store information stay protected with NDAs and custom policies aligned to your brand standards and platform compliance requirements.

Coverage That Doesn’t Break

One dedicated ecommerce assistant handles your store operations daily. Coverage holds without losing product context or missing orders during volume spikes.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Rolepage We Meetsec

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)

Ecommerce Virtual Assistant Pricing

Choose part-time or full-time, with a global or US-based ecommerce assistant. Bilingual support is available if needed.
One dedicated ecommerce assistant stays responsible for your store operations.

Full-Time
RECOMMENDED

$1399/Month

  • 160 Hours per month
  • Dedicated Ecommerce Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone - Any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$899/Month

  • 80 Hours per month
  • Dedicated Ecommerce Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

A dedicated virtual assistant from Wing processes orders, updates listings, tracks inventory, handles customer support tickets, and manages store admin. Your ecommerce assistant works inside Shopify, Amazon Seller Central, Linnworks, and Gorgias so store operations keep moving without pulling you in.

Looking to hire a virtual assistant or hire ecommerce assistant support for your store? Wing matches you with a dedicated assistant within 48 hours. They work inside your existing store platforms and tools without job posts, interviews, or ramp time.

A virtual assistant for ecommerce handles the daily operational layer including orders, listings, inventory, and customer communication. Wing virtual assistant services for ecommerce make sense when order volume is growing faster than your team can keep up without dropping something.

An ecommerce VA takes over the recurring work your team shouldn't be doing, like processing returns, updating listings across channels, following up with vendors, clearing support queues, and keeping inventory records current so nothing slips between systems.

Wing ecommerce assistant plans start at $899/month part-time and $1,399/month full-time. Pricing varies by coverage hours and bilingual needs. Book a call for the right fit.

Dedicated. Your Wing ecommerce assistant works exclusively on your account during scheduled hours, building familiarity with your SKUs, your platforms, and your workflows over time.

Wing replaces your ecommerce assistant within 24 hours at no extra cost. Context stays documented in Wing Workspace so nothing resets between replacements.

AI can generate listing copy and flag low stock. It can't resolve a customer dispute, notice when a listing is out of sync across channels, or build the store context that keeps operations consistent. Your Wing ecommerce assistant knows your SKUs, your vendors, and your store standards after months on the account. That doesn't come from a prompt.

For Amazon-specific operations see Wing's Amazon Virtual Assistant. For Shopify-specific support see Wing's Shopify Virtual Assistant. For TikTok Shop operations see Wing's TikTok Shop VA. For a full overview of ecommerce virtual assistant services see Wing's Ecommerce Virtual Assistant industry page.

Wing is ISO 27001 compliant and SOC 2 certified, with NDAs and role-based access controls on every account. Customer data and store records are encrypted in transit and at rest from day one.