Dedicated Healthcare Receptionists for Your Practice

Your frontline for seamless patient care. Optimize your practice by delegating scheduling, call management, and administrative tasks to our expert healthcare receptionists.

RATED ON

Dedicated Healthcare
Receptionists for Your Practice

Your frontline for seamless patient care. Optimize your practice by delegating scheduling, call management, and administrative tasks to our expert healthcare receptionists.

RATED ⭐⭐⭐⭐⭐ ON

Google

Trusted by thousands of companies around the world

Trusted by thousands of companies
around the world

Expert Medical Reception Services for Your Practice

Manage Patient Scheduling

Book, reschedule, or confirm patient appointments, manage waitlists, and handle cancellations.

Front Desk Support

Answer incoming calls, prioritize urgent inquiries, and provide friendly, professional assistance to patients.

Monitor Online Portals

Respond to messages, update information, and send reminders on online patient portals.

Office Communication

Manage referrals, send emails, and ensure timely follow-ups with other doctors or healthcare professionals.

Lab & Test Results Coordination

Your healthcare receptionist will track incoming reports and notify medical staff when results arrive.

Monitor Feedback and Reviews

Request patient feedback, helping maintain positive reviews and addressing any concerns.

Set Up Remote Consultations

Coordinate telehealth sessions through a video conferencing or telemedicine platform.

Telehealth Troubleshooting

Healthcare receptionists help doctors and patients resolve basic tech issues before their remote appointments.

Wing is a managed remote talent experience

Up to 80% quicker & cheaper

Compared to traditional hiring solutions. Scale up or down as necessary.

Dedicated assistants only

Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.

Wing's assistants only work with one client, ensuring your work is prioritized.

Free Customer Success Manager

CSMs are your Wing consultants. They are responsible for ensuring your success with our software & service.

Wing Workspace App

All Wing clients receive complimentary access to the Wing Task Workspace App – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.

Ongoing quality supervision

Your assistant is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.

Don't Just Take Our Word For It

Wing is consistently ranked as one of the best
talent-as-a-service provider on all leading B2B review sites.

 4.8/5

Amazing service. The work done by Kirti from Wing is top notch.I've enjoyed the help and the genuine personality and willingness to learn. She is fantastic and full of life. Best decision you can make for your business is to work with Wing.

 4.8/5

I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good, every week I found more things for him to do!

 4.8/5

I'm impressed by the thoroughness of their vetting process and ability to find someone who perfectly suited my needs. My assistant has allowed me more time to work on other aspects of my business.

 4.8/5

We hired Wing after a referral from a colleague and it was a quick decision to hire Wing based on their onboarding process, client care, efficiency, and ability to meet & exceed our expectations.

 4.8/5

I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of VA programs; what made us choose Wing was that their talent had specific marketing experience.

4.8

18 Reviews

 4.8/5

4.7

27 Reviews

 4.7/5

4.8

54 Reviews

 4.8/5

4.8

18 Reviews

 4.8/5

Wing Workspace App to Help You
Manage Your Work and Team

All clients receive access to the Wing Assistant app – a specialized app,
perfected using our years of experience managing remote teams.

Assign Tasks and Track Progress

Manage tasks and track progress through our built-in ‘Tasks’ tool.

Communicate with Wing Chat

Ensure your medical receptionist is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.

May replace:

Create Training and Process Videos with Wink Screen Recorder

Wink is Wing’s free screen recording app to help you record processes and training materials for your virtual healthcare receptionist (or anyone else!). It’s just like Loom, but without any limits.

No installation required, just click “Start Recording”, and that’s it!

Delegate Process and Recurring Tasks with Workflows

Use ‘Workflows’ to define complex, repetitive processes.

Use ‘Routine’ to delegate recurring, regular tasks.

Upskill Your Assistant with Managed Training

Use our in-app training module to enroll your medical receptionist in training courses managed by Wing’s in-house Training & Development team.

Unlimited Cloud Storage for Your Content

Wing Workspace app includes unlimited cloud storage, Wink videos and training materials.

* For clients on full-time plans. 10 GB storage for clients on part-time plans.

Getting Started is Easy

Healthcare Receptionist Pricing

The Healthcare Receptionist plan is designed to enhance medical practices and team productivity.

Dedicated Receptionist 1x

~~$1299 /mo~~

$1299 /mo

* For first 3 months, then $1299 /mo

160 Hours per month
1 dedicated healthcare receptionist
HIPAA-compliant solutions
Customer Success Manager
Free training and onboarding
Rigorous quality control and supervision
Wing Task Management App

Dedicated Receptionist 2x

~~$2499 /mo~~

$2499 /mo

* For first 3 months, then $2499 /mo

320 Hours per month
2 dedicated healthcare receptionists
HIPAA-compliant solutions
Customer Success Manager
Free training and onboarding
Rigorous quality control and supervision
Wing Task Management App

Do you need specialization, end-to-end teams, bilingual options?

Frequently asked questions:

Is my Wing assistant AI or human?

Wing completes every piece of work for its clients through trained human Assistants. However, Wing leverages sophisticated artificial intelligence (AI) to improve work quality. Our strategic use of AI is one of the reasons why we can offer our high-quality services at a competitive price point.

Will Wing sign a NDA/Non-Disclosure Agreement?

Yes. Wing can sign a non-disclosure agreement that covers both your relationship with Wing and Wing/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.

Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.

How does customer support work?

Wing has excellent Customer Support, available round the clock on all plans. Wing guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Wing Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Wing Support.

You also get a dedicated Client Success Manager who can help you with any aspect of the Wing experience.

Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.

Can I access Wing Assistant worldwide?

You can access Wing Assistant anywhere in the world! Please note that Wing can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.

What does “unlimited work” mean?

You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.

Do you provide 24/7 coverage?

Although 24/7 coverage is available, we don’t offer it by default. Your Assistants are typically available 4 or 8 hours a day, five days a week. Clients choose the time bracket but can’t break up the hours; each Assistant must have an ongoing block of working hours. If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.

Is Wing Assistant HIPAA compliant?

Yes, Wing Assistant is fully HIPAA compliant. We prioritize the security and privacy of our users' data, ensuring that all interactions and information exchanged within the platform adhere to HIPAA regulations. You can trust Wing Assistant to handle sensitive medical information securely and responsibly.

How do I communicate with Wing?

Wing has the following methods available:

Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)

Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.

Who are my assistants?

Wing Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!

How long does it take to get replies?

Wing guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).

Can Wing integrate with software I use?

Yes. Wing scribes are vetted based on their technical skills which include the use of popular EHS/EHR systems in the market.

What are my Assistant’s working hours?

Your Assistant can keep office hours alongside yours, or you can ask them to cover hours you won’t be at work–it’s up to you! All you have to do is let your Client Success Manager know your preferences during your planning call, and they will note that when searching for your Assistant.

Dedicated Healthcare Receptionists for Your Practice

Dedicated Healthcare
Receptionists for Your Practice

Trusted by thousands of companies around the world

Trusted by thousands of companies
around the world

Expert Medical Reception Services for Your Practice

Wing is a managed remote talent experience

Don't Just Take Our Word For It