FULLY MANAGED

IT Helpdesk Support Agents for

E-Commerce Brands Financial Services Marketing Agencies SaaS Apps Healthcare Chains Non-Profit Organizations Travel Companies Marketplace Platforms Delivery Businesses Enterprise Teams

Provide hassle-free engagement and conquer support challenges now.

Wing IT Helpdesk Support Agents help with customer onboarding, ticket management, bookings & reservations, live chat support, and more.

RATED ON

FULLY MANAGED

IT Helpdesk Support Agents for

Provide hassle-free engagement and conquer support challenges now.

Wing IT Helpdesk Support Agents help with customer onboarding, ticket management, bookings & reservations, live chat support, and more.

RATED ⭐⭐⭐⭐⭐ BY OVER 300 CLIENTS

Trusted by thousands of companies around the world

How Wing IT Helpdesk Support Agents
Help Their Clients

Live Chat

Having a Wing IT support assistant enables round the clock chat support and ensures exceptional CSAT scores for your business.

Onboarding and Acquisition help

Your assistant can answer critical questions and guide customers before and during the onboarding process.

Document Customer Interactions

Your Wing assistant will keep accurate records of customer interactions, including details of inquiries, comments, and resolutions.

Ticket Management

Your IT support agent will use online ticketing systems like Freshdesk to track and manage customer support requests effectively.

Comprehensive Support

Wing IT helpdesk agents will attend support calls, troubleshoot, and resolve client issues in real time.

Maintain Helpdesk Knowledge Base

Wing IT support agents collaborate with other team members to develop and maintain knowledge resources, such as FAQs and troubleshooting guides.

Wing is a Fully Managed
Remote Talent Experience

Dedicated, Full-time/Part-time Assistant

Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.

Wing Assistants only work with one client, ensuring your work is prioritized.

Dedicated Customer Success Manager

Your dedicated Customer Success Manager will help you with onboarding, your assistant's training, and work with you on performance feedback & continuous improvement for your assistant.

24/7 Quality Oversight & Supervision

Your assistant isn't alone: they're supervised by both Wing's team captains and supervisors.

Wing also employs sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, whom work to proactively resolve issues.

In addition, our 24/7 quality management teams employ rigorous quality control procedures to identify quality issues and proactively solve them for you.

If quality is your goal, Wing remains the best choice in this industry.

Training and Guidance

Your assistant is connected to Wing's training team and with supervisors who are ready to help them understand new tasks/tools as needed.

Wing also offers an affordable in-app training service that allows clients request focused training programs for their assistants, completely managed by Wing's Training & Development team.

Don't Just Take Our Word For It

Wing is consistently ranked as one of the best
talent-as-a-service providers on all leading B2B review sites.

 4.8/5

Amazing service. The work done by Kirti from Wing is top notch. I've enjoyed the help and the genuine personality and willingness to learn. She is fantastic and full of life. Best decision you can make for your business is to work with Wing.

 4.8/5

I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good, every week I found more things for him to do!

With Wing, we have been able offer 24x7 live support and onboarding help for our prospective customers at a very affordable cost. Our Wing CSRs are passionate about our company and our clients, and have become an integral part of our operations now.

 4.8/5

I'm impressed by the thoroughness of their vetting process and ability to find someone who perfectly suited my needs. My assistant has allowed me more time to work on other aspects of my business.

 4.8/5

We hired Wing after a referral from a colleague and it was a quick decision to hire Wing based on their onboarding process, client care, efficiency, and ability to meet & exceed our expectations.

 4.8/5

I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of VA programs; what made us choose Wing was that their talent had specific marketing experience.

What Our Clients Say
About Us

Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scenes. Their ability to organize and run a process of matching our needs with available talent was successful. [Wing is] easy to use. It's fast to set up tasks and prioritize them in a Kanban-like view. Interactive chat built into the platform is helpful. Nice touch on information and file sharing capabilities. Stored secure credentials was a unique capability we hadn't seen anywhere else.

Very grateful to our Assistants from Wing, who work as our technical support agents. They answer all common customer questions, from password resets to basic troubleshooting. In the last few months, we launched our app to two new platforms and Wing has enabled us to scale our team quickly as needed. 100% recommend.

Our sales integration platform needed a dedicated employee working the help desk, and we’re glad we found our Wing IT support technician for it. He’s excellent at what he does—extremely helpful, thorough with explaining solutions to our clients. He is there every step of the way for them.

4.8

18 Reviews

 4.8/5

4.7

27 Reviews

 4.7/5

4.8

54 Reviews

 4.8/5

4.8

18 Reviews

 4.8/5

Wing IT Helpdesk Support Agent Pricing

Full-Time

36% Savings

~~$1499 /mo~~

$1699 /mo

* For first 3 months, then $1499 /mo

8 Hours/Day, 5 days a week
AVAILABLE ALL DAY, M-F
Your dedicated assistant will work throughout the business day; you can set the 8-hour time frame that you'd like Wing to be available.
Entirely Managed
Dedicated Assistant
Customer Success Manager
Wing Task Management App
No volume limits
Any Timezone

Part-Time

36% Savings

~~$1499 /mo~~

$1099 /mo

* For first 3 months, then $1499 /mo

4 Hours/Day, 5 days a week
AVAILABLE ALL DAY, M-F
Your dedicated assistant will work throughout the business day; you can set the 8-hour time frame that you'd like Wing to be available.
Entirely Managed
Dedicated Assistant
Customer Success Manager
Wing Task Management App
No volume limits
Any Timezone

Enterprise Solutions

Large Team

~~$899 /mo~~

25+ Assistant Teams

* For first 3 months, then $899 /mo

Customer coverage as needed.
Entirely Managed
Dedicated Team
Dedicated CSM(s)
Dedicated Trainer(s)
No volume limits
Wing Task Management App
Customization
Any Timezone

Full-Time

36% Savings

$1699 /mo

8 Hours/Day, 5 days a week
AVAILABLE ALL DAY, M-F
Your dedicated assistant will work throughout the business day; you can set the 8-hour time frame that you'd like Wing to be available.
Entirely Managed
Dedicated Assistant
Customer Success Manager
Wing Task Management App
No volume limits
Any Timezone

Part-Time

36% Savings

$1099 /mo

4 Hours/Day, 5 days a week
AVAILABLE ALL DAY, M-F
Your dedicated assistant will work throughout the business day; you can set the 8-hour time frame that you'd like Wing to be available.
Entirely Managed
Dedicated Assistant
Customer Success Manager
Wing Task Management App
No volume limits
Any Timezone

Enterprise Solutions

Large Team

25+ Assistant Teams

Customer coverage as needed.
Entirely Managed
Dedicated Team
Dedicated CSM(s)
Dedicated Trainer(s)
No volume limits
Wing Task Management App
Customization
Any Timezone

Do you need specialization, end-to-end teams, bilingual options?

Wing Workspace App to Help You
Manage Your Work and Team

All clients receive access to the Wing Assistant app – a specialized app,
perfected using our years of experience managing remote teams.

Assign Tasks and Track Progress

Manage tasks and track progress through our built-in ‘Tasks’ tool.

Communicate with Wing Chat

Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.

May replace:

Create Training and Process Videos with Wink Screen Recorder

Wink is Wing’s free screen recording app to help you record processes and training materials for your assistant for anyone else!). Its similar to Loom, but without any limits.
No installation required, just click “Start Recording”, and that’s it!

Delegate Process and Recurring Tasks with Workflows

Use ‘Workflows’ to define complex, repetitive processes.
Use ‘Routine’ to delegate recurring, regular tasks.

Upskill Your Assistant with Managed Training

Use our in-app training module to enroll your assistant in training courses managed by Wing’s in-house Training & Development team.

Unlimited Cloud Storage for Your Content

Wing Workspace app includes unlimited cloud storage, Wink videos and training materials. * For clients on full-time plans. 10 GB storage for clients on part-time plans.

Getting Started is Easy

Frequently Asked Questions

Is my Wing IT Helpdesk Agent dedicated?

Yes, your Wing Assistant only works for you, on your tasks and business activities during the agreed-upon hours.

What hours will my helpdesk agent work?

That's your choice! Wing Assistants work for clients worldwide - we can handle any timezone.

Can I access Wing Assistant worldwide?

You can access Wing Assistant anywhere in the world! Please note that Wing can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.

What does “unlimited work” mean?

You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your IT helpdesk assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.

Do you provide 24/7 coverage?

Yes! We will work with you to create customer coverage plans and corresponding work schedules for your team/assistants.

If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.

Will Wing sign a NDA/Non-Disclosure Agreement?

Yes. Wing can sign a non-disclosure agreement that covers both your relationship with Wing and Wing/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.

Please note, in signing a custom NDA with the assistant only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.

How do I communicate with Wing?

You can reach your assistant through the Wing web app, which is available for iOS & Android. You can also communicate through Slack integration or a dedicated phone number (call & texts).

Custom methods like email, WhatsApp, Microsoft Teams, and the like are available upon request.

Who are my IT Helpdesk Support Agents?

Wing Helpdesk Agents are based worldwide – they are typically college-educated, fluent English speakers with experience and skill sets suitable for customer support roles.

Wing IT Support Technicians go through a rigorous vetting process and an in-depth training and testing program.

All Wing Assistants (including Helpdesk Agents) are supervised by talented managers and have a team they can rely on for help. Wing Assistants are compensated at higher-than-market salaries and incentivized by your happiness!

How long does it take to get replies?

Wing guarantees a reply time of 3 minutes. Within this time, your IT Helpdesk Agent should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).

Can Wing integrate with software I use?

Yes. Wing can use any software you use, e.g., LiveAgent, Zoho, Freshdesk, HubSpot, etc.

How does customer support work?

Wing has excellent Customer Support, available round the clock on all plans. Wing guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Wing Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Wing Support.

You also get a dedicated Client Success Manager who can help you with any aspect of the Wing experience.

Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.

Are seasonal or part-time hires for busy hours allowed?

Wing is a monthly subscription service, allowing you to add new people or cancel your subscription at any time. Part-time or custom coverage is available for full-team plans and enterprise options.

Got a Question?

About Wing Assistant

Wing is changing the way businesses around the world hire virtual assistants.

Wing Assistant is an entirely managed service experience that provides clients with a dedicated assistant, a Customer Success Manager, a surrounding team for support, and an industry-first virtual assistant management software to streamline communication, task management, file sharing and team collaboration.

IT Helpdesk Support Agents for

E-Commerce Brands Financial Services Marketing Agencies SaaS Apps Healthcare Chains Non-Profit Organizations Travel Companies Marketplace Platforms Delivery Businesses Enterprise Teams

IT Helpdesk Support Agents for

Trusted by thousands of companies around the world

How Wing IT Helpdesk Support Agents
Help Their Clients

Wing is a Fully Managed
Remote Talent Experience

Don't Just Take Our Word For It

What Our Clients Say
About Us

Wing IT Helpdesk Support Agent Pricing

Full-Time

Part-Time

Enterprise Solutions

Full-Time

Part-Time

Enterprise Solutions