FULLY MANAGED

IT Helpdesk Support
Agents for

E-Commerce Brands Financial Services Marketing Agencies SaaS Apps Healthcare Chains Non-Profit Organizations Travel Companies Marketplace Platforms Delivery Businesses Enterprise Teams

Provide hassle-free engagement and conquer support challenges now.

Wing IT Helpdesk Support Agents help with customer onboarding, ticket management, bookings & reservations, live chat support, and more.

4.8/5
5/5

A+

How Wing IT Helpdesk Support Agents Help their Clients

Your IT support agent is dedicated to you, and can handle as many calls/inquiries as possible every day, throughout the month.

Live Chat

Having a Wing IT support assistant enables round the clock chat support and ensures exceptional CSAT scores for your business.

Onboarding and Acquisition help

Your assistant can answer critical questions and guide customers before and during the onboarding process.

Document Customer Interactions

Your Wing assistant will keep accurate records of customer interactions, including details of inquiries, comments, and resolutions.

Ticket Management

Your IT support agent will use online ticketing systems like Freshdesk to track and manage customer support requests effectively.

Comprehensive Support

Wing IT helpdesk agents will attend support calls, troubleshoot, and resolve client issues in real time.

Maintain Helpdesk Knowledge Base

Wing IT support agents collaborate with other team members to develop and maintain knowledge resources, such as FAQs and troubleshooting guides.

With Wing, we have been able offer 24x7 live support and onboarding help for our prospective customers at a very affordable cost. Our Wing CSRs are passionate about our company and our clients, and have become an integral part of our operations now.
Lisa Meyer
CXO, Saas-based Marketing App

Want to Discuss Your Requirements?

Wing Masters Tech Support Challenges at Scale

Wing IT Helpdesk Support Agents enable clients to resolve customers’ technical issues, optimize workflows, and scale support capabilities as needed.

Email Marketing SaaS App uses Wing to onboard new users

Wing enables SaaS company to maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions. With Wing, they have experienced more than 200% increase in signups where live support was a touchpoint.

Marketing and analytics solutions agency uses 1 Wing CSR to handle all support queries

Wing enables LA-based marketing agency to offload ALL customer support activities and enable their small core team to focus more on operations and growth. With Wing, they have decreased their average turnaround period from 72 hours to less than 2.

personal-finance

FinTech personal finance app uses Wing to power its IT help desk

Wing establishes and runs help desk for financial services firm’s platform, assisting its users in leveraging the in-app budgeting tool, completing software and account integrations, and other concerns. With Wing, the platform has addressed its ticket backlog and improved its resolution rate to 85%.

travel-management

Wing supports sign-ups & reservations for travel management service

Wing streamlines bookings for a corporate travel management firm by offering robust support in leveraging its in-house reservations platform. Their Wing IT support agent assists clients in making travel arrangements, ensuring smooth and hassle-free experiences with the firm.

Wing Includes

Unparalleled Features and Facilities

Wing comes with a range of features and facilities that traditional talent agencies, BPOs or freelancing platforms can not match.

Your Wing assistant works only on your assigned tasks for 4 or 8 hours per day, Monday to Friday.

You'll have a dedicated Customer Success Manager to help you with onboarding, training and performance feedback.

Wing employs rigorous quality control procedures to identify quality issues and proactively solve them for you.

Your assistant is connected to Wing trainers and supervisors who are ready to help them understand new tasks/tools as needed.

Wing also provides an in-app training module that allows clients request focused training programs for their assistant (managed by Wing) or create/upload their own materials.

Complimentary

Wing Task Management App for Your Team

All Wing clients receive complimentary access to the Wing Task Management tool – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.

Ensure that your IT support specialist is on the same page with in-app messaging and chat capabilities. Send notes, procedures, and detailed instructions so they can achieve the best results when assisting customers or clients.

 

Wink is a screen recording app to help you record processes/training materials for your assistant (or basically anyone else). Think of Loom, but without any limits. 

Use our in-app training module to enroll your assistant to training courses managed by Wing.

Wing comes with a media library to manage/share files.

Use the Workflows feature to define and explain processes.

Use the 'Credentials' feature to safely share access to necessary apps and tools.

What Our Clients Say
About Us

Sam Loufrani
Sam LoufraniFounding Partner, Padel USA
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I’ve had a very good experience overall with my Wing assistant. The assistant was found and hired within a month, which indicates efficiency in the hiring process. Our assistant has proven to be a valuable addition to the team, and provides a high level of operational support to our e-commerce company. Additionally, our assistant has been consistently improving, thanks to the continuous follow up from the Wing team and the dedicated supervisor.
Roy Chua
Roy ChuaPrincipal, AvidThink
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Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scenes. Their ability to organize and run a process of matching our needs with available talent was successful. [Wing is] easy to use. It's fast to set up tasks and prioritize them in a Kanban-like view. Interactive chat built into the platform is helpful. Nice touch on information and file sharing capabilities. Stored secure credentials was a unique capability we hadn't seen anywhere else.
Suzanne V.
Suzanne V.CEO, Series-A Saas App
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Very grateful to our Assistants from Wing, who work as our technical support agents. They answer all common customer questions, from password resets to basic troubleshooting. In the last few months, we launched our app to two new platforms and Wing has enabled us to scale our team quickly as needed. 100% recommend.
Curtis F.
Curtis F.Founder, Accounting Software
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Our sales integration platform needed a dedicated employee working the help desk, and we’re glad we found our Wing IT support technician for it. He’s excellent at what he does—extremely helpful, thorough with explaining solutions to our clients. He is there every step of the way for them.
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Getting Started is Easy

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Add Requirements and Sign Up

Use our sign up tool to submit your job description/requirements quickly and easily.

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Meet Your Customer Success Manager

Meet your Customer Success Manager (CSM) and start delegating your first tasks.

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Start Working with Wing Customer Support Rep

We find the right person, equipped with your desired experience and skills to help grow your business.

Wing IT Helpdesk Support Agent Pricing

Made for businesses of all sizes and types - Wing can always help

Full-Time IT Helpdesk Support Agent

$1699/month

Includes 3 user accounts for Wing Task Mgmt. App

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What's included?

Part-Time IT Helpdesk Support Agent

$1099/month

Includes 5+ user accounts for Wing Task Mgmt. App

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What's included?

Enterprise Solutions

25+ Assistant Teams

Includes unlimited user accounts for Wing Task Mgmt. App

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What's included?

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About Wing Assistant

Wing is changing the way businesses around the world hire virtual assistants.

Wing Assistant is an entirely managed service experience that provides clients with a dedicated assistant, a Customer Success Manager, a surrounding team for support, and an industry-first virtual assistant management software to streamline communication, task management, file sharing and team collaboration.