Reliable IT Support That Keeps Your Systems Running
- Resolve tech issues quickly to keep customers and teams moving
- Manage tickets, onboarding, and troubleshooting with precision
- Get supervised, full-time IT support that scales with your workload
- Leader in Managed Virtual Assistant Services
- 2M+ applicants screened annually
- 10,000+ companies supported
- 20+ countries
What Wing Assistants Get Done Every Day
- Logged in Zendesk
Passwords reset, software errors cleared. No basic technical issues left unresolved.
- Resolved in ServiceNow
Complex issues escalated, routing documented. No tickets left without a next step.
- Tracked in Jira
Knowledge base updated, daily reports compiled. No issue details left unrecorded at close.
- Updated in Confluence
IT Helpdesk Virtual Assistant Tasks You Can Delegate Today
Ticket Management
- Triage Support Tickets
- Log New Helpdesk Issues
- Track Ticket Status
Technical Troubleshooting
- Resolve Tier 1 Issues
- Reset Passwords
- Fix Basic Software Errors
System & Device Support
- Assist With Setup
- Run Basic Diagnostics
- Update User Settings
Escalation & Routing
- Escalate Complex Issues
- Route Tickets to Teams
- Document Escalation Notes
Documentation & Reporting
- Update Knowledge Base
- Record Issue Details
- Compile Daily Reports
How it Works
- Step 1
Meet us to discuss
your requirements
- Step 2
We shortlist talents
for your review
- Step 3
We interview and
assess candidates
- Step 4
The perfect Wing Assistant joins your team
Measured Results Across Teams
Quistem
Needed executive ops owned.
- 25% CEO time reclaimed
- 9 workflows offloaded
- 1,000+ days supported
Cybersecurity Startup
Needed outbound sales owned.
- 2,080+ hours delivered
- 22 sales workflows owned
- Sales system live (2 wks)
Provida Family Medicine
Needed clinic ops streamlined.
- 50% faster admin ops
- 35% fewer billing errors
- 25% faster claims
Idaho Legal Estates
Needed intake owned.
- 100+ hours reclaimed
- 13+ hours saved weekly
- 10 workflows fully owned
My Personal Mentors
Needed revenue stabilized.
- 30+ deals closed monthly
- 3,600+ clients supported
- 48-hr inquiry resolution
Delegate Everything but Leadership.
More Virtual Assistant Services
- Executive AssistantDiscover expert-tier talent to help with presentations, proposals and more
- Sales Development RepEngages with prospects, grows your sales pipeline and drives sales
- Personal AssistantManages your calendar both at work and outside of it
- Real Estate AssistantAll-round help for your property listings
- Top 1% of TalentStart in one function, then expand coverage as the business grows.
- Healthcare AssistantHelps co-ordinate appointments with patients, data-entry and insurance filing
Why You Should Choose Wing
Wing IT Helpdesk Agents are matched to your technical environment and supported by a dedicated team that manages onboarding, training, and continuous oversight.
Wing provides a fully managed, all-in-one solution for reliable Tier 1 support.
Frontline Technical Support for Modern Teams
Flexible, No-Commitment Monthly Plans
NDAs and Custom IT Policies
Secure and Compliance-Ready
End-to-End Teams and Extended Coverage
We Meet Challenging Talent Needs and Ensure Ongoing Success
Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.
We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.
Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.
Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.
If quality is your goal, Wing remains the best choice in this industry.
We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.
Operational Ownership, Powered by the Wing Workspace App
Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.
- Real-time task visibility and status tracking
- Documented workflows with built-in oversight
- Structured handoffs and cross-time-zone continuity
Get it on
App Store
Get it on
Google Play
Get it on
Microsoft
Highly Rated by Operations & Leadership Teams
4.5
4.7
4.8
4.8
Hundreds of Stellar Client Reviews
charlesgate.com
livingspec.com
IT Helpdesk Virtual Assistant Pricing
$1699/Month
- 8 Hours/Day, 5 days a week
- Entirely Managed
- Dedicated Assistant
- Customer Success Manager
- Wing Task Management App
- No volume limits
- Any Timezone
$1099/Month
- 4 Hours/Day, 5 days a week
- Entirely Managed
- Dedicated Assistant
- Customer Success Manager
- Wing Task Management App
- No volume limits
- Any Timezone
25+ Assistant Teams
- Customer coverage as needed.
- Entirely Managed
- Dedicated Team
- Dedicated CSM(s)
- Dedicated Trainer(s)
- No volume limits
- Wing Task Management App
- Customization
- Any Timezone
Popular Questions
Yes. Wing matches you with a dedicated virtual assistant who works exclusively on your tasks during the hours you choose. Instead of competing for attention—common when you hire a virtual assistant through freelance marketplaces—Wing’s managed virtual assistant service ensures your assistant is trained, supported, and fully focused on your workflow.
Wing consolidates communication in one place. You can reach your assistant through the Wing app, Slack, WhatsApp, email, phone, and mobile apps. This avoids the clutter of switching between several virtual assistant apps or relying on various virtual assistant sites that lack cohesive communication tools.
Your assistant follows the schedule you define. Wing employs assistants across the United States, Philippines, India, and South America, making it easy to find coverage that fits your exact availability. This flexibility is one of the main reasons businesses compare Wing with other virtual assistant companies and comprehensive virtual assistant services on the market.
Wing Assistants are vetted, trained professionals located across the United States, Philippines, India, and South America. They go through onboarding, continuous education, and ongoing support from managers and QA specialists. This structured approach provides far more reliability than browsing virtual assistant for hire listings or working with unverified virtual assistant providers without oversight.
Yes. You can contact your assistant from anywhere using the Wing app, Slack, WhatsApp, email, or phone. Wing’s distributed workforce—including assistants in the U.S., Philippines, and India—ensures smooth communication regardless of location. Many clients find this far more consistent than navigating different virtual assistant websites or relying on outdated virtual assistant platforms with uneven messaging tools.
Wing promises a response within three minutes. Your assistant will quickly acknowledge your message and let you know when they’ve begun. This level of consistency is rarely matched by typical virtual assistant outsourcing arrangements or informal virtual assistant employment setups where expectations vary widely.
You’re free to submit as many requests as you want within your assistant’s working hours. This makes it easy to hand off recurring virtual assistant tasks or ongoing virtual assistant duties. Because Wing hires across regions like the United States, Philippines, and South America, teams often use unlimited work to keep projects moving continuously across time zones.
Yes. Your Wing Assistant can work inside nearly any tool—CRMs, calendars, messaging platforms, spreadsheets, project systems, and more. Their adaptability is backed by strong virtual assistant skills and ongoing training that surpasses the fundamentals found in many common virtual assistant courses.
Yes. Wing can provide expanded-hours or full 24/7 coverage if your operations require it. Many clients transition to Wing after outgrowing the limited availability of a single freelance virtual assistant or the inconsistency of a general virtual assistant sourced from a marketplace.
Wing offers 24/7 customer support through the Wing app. You can contact Support directly or ask your assistant to escalate an issue. This continuous access is an advantage over smaller virtual assistant companies or decentralized virtual assistant services that may not cover both U.S. and international time zones effectively.