Wing dedicated social media assistants build up your brand with profile or page optimization, purposeful campaigns, and community engagement.
Part-time/full-time assistants who work in your time zone and are dedicated to your team.
Rated 4.8/5
Your assistant is skilled in performing tasks that form an engaged audience around your business. They create content, manage posting schedule, and engage with your audience so you don’t have to.
Wing Social Media Assistant is essentially a dedicated team member, and can help with additional marketing, administrative or personal tasks whenever needed.
Rated 5/5
Rated 4.8/5
A+
Wing Social Assistants can design graphics, write captions, and schedule updates across multiple social platforms.
Your Wing Social Assistant can prepare and maintain a content calendar integrating all your pages.
Your assistant can gather data from different platforms and produce reports and insights as required.
Your Wing Social Assistant can prepare and maintain a content calendar integrating all your pages.
Your Assistant can participate in groups and forums, schedule and manage live events, build a network.
Your assistant can manage communities/pages/groups, moderate posts and engage with your audience.
Ask your Wing social media assistant to work part-time or full-time, just like you would a regular team member.
Wing SMAs are dedicated and only work on tasks you or your team assigns. Helping you succeed is their priority.
Complimentary app, which comes loaded with a chat system, taskvboard, media/file sharing system, and more.
Dedicated Customer Success Manager to help you with set up, and any time you need help with Wing.
Wing is a fully 'expensable' subscription service that you can cancel anytime.
Your assistant will work in your time zone, at hours specified by you.
Having Jenny as our social media assistant is awesome. Before having her on board, we were always worrying about our brand online because we didn’t have the bandwidth for may things that have to do with social media. Unfortunately, a strong social media presence is a must for e-commerce businesses like ours. When Jenny came along, we assigned her to content creation and social media monitoring, and she’s been helping drive leads through there. Jenny’s definitely someone you’d want to have on your team, and we’re very happy to have her around.
Our VA Chantal is really great at capturing the voice that we want for one of our key clients, who has image-heavy online branding. Chantal also has great turnaround time on collateral. She does the images for organic social media updates for this client, and she never fails to deliver on these! Besides graphic design and captions, Chantal also produces short videos. Very cost-effective service.
Use our sign up tool to submit your job description/requirements quickly and easily.
Meet your Customer Success Manager (CSM) and start delegating your first tasks.
We find the right person, equipped with your desired experience and skills to help grow your business.
Use the Wing Social app to check everything from posts in progress or pending approval to ones already scheduled or published. Toggle between list and calendar views, see previous months’ planners, and apply filters for viewing posts.
Ensure that your assistant is on the same page with in- app messaging and chat capabilities. Send notes, procedures, and detailed instructions so they can achieve what you envision for your brand.
Have a single repository for all your marketing collateral - our app’s content library lets you upload images, videos, and infographics for your assistant’s use.
Allow your assistant access to all marketing tools and apps by using the ‘Credentials’ feature in your Wing Social Media Management app.
Wing completes every piece of work for its clients through trained human Assistants. However, Wing leverages sophisticated artificial intelligence (AI) to improve work quality. Our strategic use of AI is one of the reasons why we can offer our high-quality services at a competitive price point.
Yes. Wing can sign a non-disclosure agreement that covers both your relationship with Wing and Wing/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.
Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.
Wing Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Your Wing Assistant will easily work alongside you, even if they're in another time zone. They can be there during your business hours, regardless of the time difference!
You can access Wing Assistant anywhere in the world! Please note that Wing can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Although 24/7 coverage is available, we don’t offer it by default. Your Assistants are typically available 4 or 8 hours a day, five days a week. Clients choose the time bracket but can’t break up the hours; each Assistant must have an ongoing block of working hours. If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.
Besides managing your official pages, your Wing social media Assistant can help you with other marketing- and brand-related tasks. Let your Assistant handle data entry in your CRM tools, perform simple SEO for your website, prospect for leads, and more–visit our Use Case Page for ideas!
Wing has the following methods available:
Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)
Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Wing guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Wing Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Wing can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
Your Assistant can keep office hours alongside yours, or you can ask them to cover hours you won’t be at work–it’s up to you! All you have to do is let your Client Success Manager know your preferences during your planning call, and they will note that when searching for your Assistant.
Wing Assistants are chosen for their skills and experience, and all Assistants receive training before they are matched with clients. However, clarifying expectations and spending a couple of hours orienting your Assistant will help them hit the ground running!
It depends on several factors! While your social media VA is able to perform “unlimited” work, you’ll have to consider what other tasks they’re doing apart from managing your social media pages. Typically, though, scheduling posts on multiple platforms should be manageable for your Wing VA, as is replying to comments on these.
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