Finding the best managed VA service to hire from is tougher than before. Yet it’s just the first decision you have to make when trying to get the help your team needs. For example, you might wonder whether it’s best to hire a Wing Assistant or a Delegated virtual assistant.
Both services have their pros and cons, so it can be tough to decide which is the best fit for you. You have to evaluate different companies and decide if their services, pricing, and bonuses are what you need. But don’t worry. In this post, we’ll break down the differences between Wing and delegated virtual assistants so you can make an informed decision about which service is best for your business. Let’s get started!
What is Delegated?
Delegated is a virtual assistant company that provides high-quality, affordable, and professional administrative support to small businesses and entrepreneurs. Founded in 2013, Delegated has a team of US-based virtual assistants who are profiled using the PI (Personality Insights) and DISC (Dominance, Inducement, Submission, and Compliance) systems.
Delegated’s core values are quality, affordability, professionalism, and customer service. These values guide everything they do, from hiring the best VAs to providing ongoing training and support.
How to Hire a Delegated Virtual Assistant
There are three steps to hiring a Delegated virtual assistant:
- Meet Your Assistant
- Create a Workflow
- Start Delegating
Delegated’s process begins with you, the customer, meeting your assistant. This is done through a personality and skills assessment so that they can match you with the best possible VA for your needs. After you’ve been matched, you’ll have a brief consultation call with your VA to get to know each other and discuss your expectations.
The next step is to create a workflow. This is where you’ll outline the tasks that you need help with and how often you need them completed. Once you have a workflow, you can start delegating tasks to your VA.
Delegated makes it easy to get started with virtual assistants. Their process is designed to prompt you to reflect on what your needs are and how to get the most out of your assistant.
About Wing Assistant
Wing Assistant is a virtual assistant company that provides high-quality, affordable, and professional administrative support to small businesses and entrepreneurs. Founded in 2018, Wing Assistant is the only VA service that leverages artificial intelligence.
Wing’s quality control measures are baked into all aspects of the service. It has an app, integrations with other software, a feedback system on VA performance, and Wink, a tool that helps clients create onboarding videos.
How to Hire a Wing Assistant
If you’re interested in hiring a Wing Assistant, the first step is to schedule a call with one of their specialists. During this call, you’ll tell the specialist about your goals and business needs. The specialist will also show you how the software works and answer any questions you have about the service.
After the call, you’ll meet your Client Success Manager (CSM). Your CSM will help you create your onboarding video and get started with the software. They’ll also be your point of contact for any questions or concerns you have about the service.
Wing Assistant makes it easy to get started with virtual assistants. Their specialist will help you understand your needs and their software is designed to make it easy to get the most out of your assistant.
What Sets a Wing Assistant Apart?
So far, Wing is the only VA service that leverages artificial intelligence. This means that their VAs are constantly learning and getting better at their jobs. It’s also more affordable to hire a virtual assistant from Wing.
The flat monthly fee you pay for a full-time general VA works to approximately $6/hour. This is a fraction of the cost of what you’ll spend on an in-person assistant or a VA from places like Delegated.
Wing is also transparent about its quality control measures, which include an app, integrations with other software, a structured process for clients to provide feedback on their VA’s performance, and Wink, a tool that helps clients create onboarding videos. These measures give customers peace of mind that their VAs are of the highest quality.
Pros and Cons of Hiring a Delegated Virtual Assistant
Delegated is a great option if you’re looking for a VA who can provide support with specific tasks, like social media marketing or scheduling. The company has a rigorous hiring process that includes personality and skills assessments, so you can be sure that you’ll be matched with the best possible VA for your needs.
Delegated also offers a workflow tool to help you outline the tasks that you need help with and how often you need them completed. This is a helpful way to get started with delegating tasks to your VA. However, details on their software are sparse, and they don’t offer features like Wing’s video recording tool or media library. These things make it easier to onboard a virtual assistant.
Another downside to hiring from Delegated is that they have no feedback or QA system. This means that if you’re not happy with your VA’s work, you don’t have a way to give them constructive feedback or request improvements.
Overall, Delegated is a good option if you’re looking for a VA to help with specific tasks. However, business owners might find it less than ideal that they give few details about their software and feedback mechanisms.
Wing vs Delegated Virtual Assistant: Services
Both Wing and Delegated offer virtual assistant services. However, there are some key differences in what each company offers.
Wing offers a more comprehensive service than Delegated. In addition to helping with specific tasks, Wing also provides support with things like project management, customer service, and data entry. This isn’t to say that Delegated offers a narrow range of services. Their VAs can handle a laundry list of back office tasks, front office tasks, and “everything in between.”
What’s different about Wing, though, is that its VAs handle more than just tasks and to-do lists. You can offload entire business processes to a Wing Assistant. If you have more than one Wing VA, you could delegate the work of an entire team to them at a fraction of the cost!
Another key difference is in how much support Wing VAs and clients get. A Wing virtual assistant does not work in a vacuum. They can access help and guidance from a surrounding team of supervisors and Customer Success Managers (CSM).
Besides helping VAs give the best possible service, CSMs also act as the client’s point person for all things Wing, handling everything from questions and requests to feedback on VA performance.
Wing vs Delegated Virtual Assistant: Pricing
When it comes to pricing, Wing and Delegated both offer monthly plans. However, there are some key differences between the companies’ offerings. First, Delegated only has plans for 25, 50, and 75 hours a month. Meanwhile, Wing offers 80, 160, and 320 hours of assistance per month. This difference in hours may not seem like much, but it adds up over time.
For instance, tasks often take longer than expected. You can’t chalk these delays up to inexperience. These happen frequently, and to workers of all kinds, so much so that it’s become a business adage.
Besides dealing with delays, seasoned VAs could also get stumped by tricky or unique client concerns. When this happens they would need to assess the situation and try different solutions. These variables affect how much work a VA can accomplish in a month.
Which is the Better Value for Money?
If you hire Delegated and your work exceeds the number of hours you purchased, you can purchase additional hours in increments. This solution is handy for companies that only have occasionally heavy workloads.
However, if you are looking to offload recurring work, Wing is your better option. First, Wing offers more hours at the outset, and VAs will work any 4- or 8-hour window that clients specify. Second, Wing offers customized solutions for companies anticipating that they’ll need more than 320 work hours per month. No need to calculate per hour.
Hire a Wing Assistant or Delegated Virtual Assistant?
The choice between Wing and Delegated depends on what you need in a virtual assistant. If you are looking for US-based talent you can hire for 75 hours per month or fewer, then Delegated is a good option.
However, if you want a comprehensive service that handles more than just to-do lists, then Wing is the better choice. Additionally, if you think you’ll need more than 75 hours of work per month, Wing is a better value for your money. Our full-time assistants are college educated, speak English, and work with one client at a time.
Get in touch with us to learn more about Wing—book a call or chat with us today!
Aya is Wing Assistant’s blog manager. When she’s not wrangling content briefs, editing article drafts and handling on-page SEO, she is crafting messages for Wing’s other communication materials. Aya writes about SaaS startups, marketing for startups, search engine optimization, and pop culture.