Fulfillment, Product Sourcing, Customer Support
Wing E-Com VA will Do it All

Don’t get bogged down by daily tasks; let our expert E-Commerce virtual
assistants take charge of that while you grow your business.

Put your brand on the map - your assistant can work on essential
social media tasks like setting up a profile to community management.
Focus on running your company, and let your Wing Social assistant tell
the world about what you do.

  • Product sourcing, supplier communication
  • Order management and fulfillment
  • Handle customer support phone calls and live chat
  • Manage online stores/marketplaces - Amazon, Walmart,
    Etsy, eBay, etc in addition to your e-commerce website


    E-Commerce Businesses Use Wing VAs

    Order Fulfillment

    Your assistant can ship, track, process orders, and reconcile inventory, if required.

    Provide Customer Support

    Your Wing VA can handle phone, chat and email-based support.

    Track Refunds, File Claims

    Your Assistant can manage returns, return logistics, and file claims with shipment companies for shipping errors.

    Conduct Market Research

    Your assistant can study competitors and suppliers, identify fast-moving products, and track marketplace changes.

    Update/Upload Product Listings

    Your VA will create and update product listings on Amazon, Shopify, Walmart, and any other marketplace you use.

    Coordinate with Suppliers and Warehouses

    Wing VA can find, negotiate, and coordinate with vendors and distribution centers.


    What E-Commerce VAs Can Do

    Your assistant will be able to tackle tasks from some of these areas:

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    Order Fulfillment

    Product Listing<a class="protip" data-pt-title="#tooltipContent_PL" data-pt-scheme="blue" data-pt-gravity="bottom"></a></li>

    Product Listing

    Price Monitoring<a class="protip" data-pt-title="#tooltipContent_PM" data-pt-scheme="blue" data-pt-gravity="bottom"></a></li>

    Price Monitoring

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    Content Creation

    Chat, Phone Support<a class="protip" data-pt-title="#tooltipContent_CPS" data-pt-scheme="blue" data-pt-gravity="bottom"></a></li>

    Chat, Phone Support

    Promotion Management<a class="protip" data-pt-title="#tooltipContent_PRM" data-pt-scheme="blue" data-pt-gravity="bottom"></a></li>

    Promotion Management

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    Community Management

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    Example of

    What Wing is Already Doing for E-Commerce Companies

    Home and Kitchen Online Retail

    Wing, can you apply special pricing site-wide only for the Black Friday week?

    Wing Assistant downloaded bulk-product database, and applied promotional pricing to all products using pricing equations provided by the user. Wing then uploaded the database and set up timing for the new pricing to apply only during promotion week.
    Pet Supply Brand

    Wing, can you send a newsletter to our customers about our newest product launch?

    Wing compiled data about the new product and used information posted on the product page to create a newsletter. Wing set up ‘customers’ as the target audience for the newsletter, and scheduled the email on requested date.


    Wing Works With Everything

    Wherever you sell your products, or whatever tools you use
    Wing E-Commerce Virtual Assistant connects with it


    "My Wing Assistant already knows their way around Amazon!"

    It’s nice when you have an assistant you can train, but it’s even better when you get someone who already knows their way around Amazon! Wing VAs are the latter; I don’t have to spend hours getting them up to speed. I just showed them what they should know about my products and they adapted quickly. Very reliable service!


    All plans come with...

    Customer Success Manager

    You'll have a dedicated Customer Success Manager help you with set up, and anytime you need any help with Wing.

    Loads of Addons!

    If you need a bilingual assistant, weekend coverage, or additional assistants, just speak with us. We'll get you what you need!

    Full Customization

    Customize everything, from the way we operate, to the tools we use, to the processes we follow.

    App & Notifications

    Manage Wing & get notifications on the go, with our mobile app, available on Android and iOS.

    Award Winning Support

    Wing's Customer Support is available round the clock, and usually gets back within minutes.

    Full Availability

    Wing Assistants are available 8 hours a day, 5 days a week. You pick the window!

    Ready to Explore Wing?