Virtual assistants are becoming more and more popular today. The business process outsourcing industry, which generated $26 billion in 2019 alone, is driving a significant portion of global business today. Entrepreneurs and executives everywhere can benefit from hiring someone to handle the tasks that are too time-consuming, boring, or difficult to complete on their own. Today, there are many different third-party providers meeting this rising demand. Two of these are Magic and Wing Virtual Assistant.
With so many options, however, it can be difficult to determine which one is the best fit for your company. For example, Wing is known for providing both general virtual assistants as well as those that can help with specific tasks. Meanwhile, Magic has focused on providing clients with a dedicated assistant for as low as $10 per hour. So how do they measure up against one another? In this article, we will be comparing Magic vs. Wing to help you decide which service is right for your business.
Magic started in 2015 as a one-stop delivery system via text, but it has since transformed itself into a virtual assistant provider. With the tagline “Your Specialized Remote Workforce”, a Magic virtual assistant can help you manage and complete your work more efficiently. Though they are headquartered in San Francisco, California, you can find and reach their remote team from all over the world.
How does Magic work?
A Magic virtual assistant is vetted and selected based on the client’s needs. Magic’s most popular option is Magic Dedicated, which provides you with a dedicated and unmanaged assistant for $10 an hour. Simply fill in a form with details regarding you, your company, and the parameters that you would like your assistant to focus on. Their team will then match you with a qualified candidate based on your needs. All you’d need to do is take part in the last stage of screening.
After that, you can have your assistant on call and you can track the progress of your tasks through text. Alternatively, you can also use their website, mobile app, email, or even other tools so long as you provide their VAs with appropriate instructions. Their work hours are flexible, and can be modified depending on your needs and their availability.
What types of tasks can Magic complete?
According to their FAQs, a Magic virtual assistant is willing to do any tasks as long as they’re legal. Seriously. For example, you can have them order something as simple as pepperoni pizza or as outrageous as a new car. They can also help you complete tedious tasks, such as filing reports or scheduling appointments. In terms of your business, their dedicated assistant will help you in all areas, including administration, marketing, support, and more.
However, Magic can’t do everything. They’re only able to do what they’re trained to do, which is mostly general assistance. They can be trained to use specific tools, but you may need to provide them with a brief yourself. If your tasks require a more specific skill set, then Magic will instead try to find a contractor or employee for you. In other words, Magic is more focused on being a bridge between you and a professional that will fulfill your needs.
Why would an entrepreneur choose Magic?
Magic is one of the most versatile choices of all virtual assistant providers. A Magic virtual assistant can provide you with a variety of services, such as doing quick research, putting in orders, and managing your schedules. For many entrepreneurs, this means they can save time and focus on what’s most important. You’ll also have someone on call 24/7, which is perfect if you work in constantly shifting hours or travel often.
In addition, Magic has been around for quite some time since being first built in 2015. Magic virtual assistants have built a reputation for providing excellent service since then, so their legibility doesn’t need to be questioned. And for a flat hourly rate of as low as $10/hour, they’re an attractive option for startups or smaller-sized businesses who only need a little leg up.
What are the drawbacks of hiring Magic?
Of course, Magic isn’t perfect. While they can be helpful for many businesses, there are still some downsides to consider. Although they claim to be well-rounded, this also means their VAs are not trained in more specialized areas. For example, you can’t expect a Magic virtual assistant to be able to do complex graphic design.
This is why they’re best used if you already have a clear picture on what you need. You can delegate them menial tasks that you don’t have time or bandwidth to handle yourself. If you need a more intuitive assistant, though, getting a Magic virtual assistant may not be the best choice. At best, they’ll simply connect you to another professional.
Another big downside to their services is that their VAs are unmanaged. This means that a Magic virtual assistant doesn’t come with a supervisor for quality control. Should you give them feedback or pointers along the way, there’s no assurance that they’ll actually apply it to their future work. In this case, hiring a Magic VA can seem like a bit of a gamble. Thankfully, there are other options, such as Wing.
All about Wing Assistant
Wing has been around since 2018, and they’ve been expanding rapidly since then. Headquartered in Irvine, California, they have one goal in mind: to provide a superior virtual assistant experience. They combine automated AI and a talented workforce to deliver outstanding service at a competitive price point.
What tasks can I assign to a Wing Assistant?
Wing can help you with virtually any task that you need. You can either choose to hire one virtual assistant on demand or negotiate a bigger team to handle more tasks. Though they can be hired simply as a personal assistant, there are many business and industry use cases for them, too.
As a whole, you can depend on their dedicated VAs to provide support in marketing, social media, communications, and more. They can generate leads, manage your finances, and help you in other ways that you may need. And aside from general assistants, they also provide specialized ones. For example, they can be tasked with IT services such as website maintenance and development. In terms of medical services, they can handle patient intake and insurance reviews.
So if you want them to focus on one specific area, then Wing will be able to tailor their skills to that specific need. Whether you need someone in real estate, ecommerce, IT, or even health and wellness, Wing is ready to meet your expectations. This means you can make use of their services on all stages of your business, be it a startup or a well-established corporation.
How does Wing ensure quality VA performance?
A good thing about Wing is that their VAs are dedicated and fully managed. Each virtual assistant has a supervisor that will ensure the quality of their work. There is also a Customer Success Management (CSM) that you can contact in case of any concerns.
Should you have any issues with your VAs, they will be able to assist you. All your feedback is guaranteed to reach their Quality Assurance team, with the CSM acting as the liaison between you and their company. So, you don’t need to worry about complaints falling on deaf ears.
In addition, all virtual assistants from Wing undergo thorough vetting. They are all college-educated and have passed Wing’s 4-to-6 weeks training program. Even after that, they are surrounded by fellow VAs and seniors from the operations teams to provide them with support. You can always rely on Wing’s team to guide you and your VA along the way.
Why would business leaders hire Wing?
Wing is known for providing excellent service at a competitive price point. Their VAs are vetted and trained to meet your needs, so you can depend on them to do their best work. As they come fully managed and supervised by their CSMs, you can rest assured that your business is in good hands.
Another reason to hire Wing is that they can handle a wide variety of industries. Normally, a virtual assistant provider only focuses on aiding you in general tasks. In contrast, Wing also provides specialist VAs that can assist you in more specific areas. So, if you’re a medical business, for example, then Wing can provide you with an assistant that specializes in health and wellness. Do you need someone for content writing? Perhaps even bilingual sales calling? Even if it requires a certain level of expertise, Wing can match you with the right person.
In short, they are a preferable option for businesses who want a little more quality assurance. Those looking for VAs to handle complicated tasks can also rely on Wing.
Magic vs. Wing Assistant: Comparing their services
Magic and Wing are similar in many ways. Both offer virtual assistants that can help you complete tasks that are too time-consuming, boring, or difficult to complete on your own. Both also provide a variety of services and offer low-cost pricing options. However, they differ in some key areas.
One of the most obvious differences is that Magic only focuses on providing a general assistant. They do offer it for quite a low price, and they claim to be able to handle anything so long as they’re not illegal. However, it also means that a Magic virtual assistant can’t complete more specialized tasks. They can easily place an order for you or organize a quick meeting, but they won’t be able to do more complex work.
On the other hand, Wing is a fully managed and dedicated virtual assistant provider. Their VAs are thoroughly trained to help you with whatever you need. And beyond general VAs, Wing offers specialized ones for specific industry use cases. You can have them become a virtual secretary, an outbound calling agent, a copywriter, and much more!
Furthermore, Wing’s dedicated assistants are fully supervised by their CSM and Quality Assurance team, who ensure that the quality of their work is up to par.
Magic Virtual Assistant vs. Wing Assistant: Comparing their pricing
Magic and Wing are both quite affordable. Magic charges as low as $10/hour, while Wing has various pricing packages for as low as $899/month. To be more precise, though, both companies offer various pricing tiers.
Magic’s Dedicated plan only requires a flat hourly rate of $10, which can best serve small businesses or for specific individuals. If you’re a busy exec about to travel overseas and you’re looking for someone to sort your itinerary, emails, and bookings, then getting a Magic virtual assistant is a great choice. However, they also have more advanced packages.
Their Consumer Hourly plan runs for $35 per hour, for which you’ll have a team of assistants rather than just one. This is best for those needing their VAs to be on-call 24/7. Finally, they have a Business Monthly plan for $2000 per month. This highest-priced plan is targeted towards growing businesses and larger teams.
Meanwhile, Wing’s pricing starts with a general VA at $899 per month. They will be on-call for 8 hours a day through each work week, in which you can assign them unlimited work with customizable workflows. Their offers for specialist VAs are more robust, including:
- $999/month for an ecommerce, content marketing, content writing, or social media VA.
- $1,099/month for a real estate VA or a graphic designer.
- $1,999/month for an executive VA.
- $1,699/month for a sales caller VA or a sales development representative.
- $1,799/month for a bilingual sales caller VA.
- $3,199/month for a US-based VA.
Of course, should you only need a VA for fewer hours of a work day, they have plans that can accommodate you. You can get a dedicated Wing assistant for four hours each day, for example, at only $499/month. If you need them to be on-call for longer workweeks, this is also something that can be arranged with the Wing team.
Conclusion: Which one should you choose?
As you can see, both Magic and Wing have a lot to offer. Each one has their own pros and cons, but both of them are great options for entrepreneurs.
For those of you in need of a good general assistant, then hire a Magic virtual assistant. They can handle almost anything as far as laws will allow. If you just need someone to take care of your schedule or prepare some simple presentations, then Magic is your best bet. Still, their limits in expertise and their lack of quality control leaves something to be desired.
That’s why Wing is a great alternative. With the many choices for specialized VA services, Wing has truly cemented itself as a well-rounded virtual assistant provider. Their dedication to quality assurance and client satisfaction is also great, so you can be confident that your VAs will do their best work. Wing is a top choice for entrepreneurs who want to have a balanced team of professionals at their disposal.
Get started with a virtual assistant from Wing today!
Alexander Lim is the founder and CEO of Cudy Technologies, a platform aiming to deliver high-quality educational content to students around the world. He is also a freelance writer specializing in tech, startups and marketing. He’s passionate about learning, digital marketing, and the SaaS space, and he likes writing about how startups can market their products and content effectively online.