Dianne Florendo
4 minutesTL;DR: We hired HelloRache for one reason: to get someone in the room charting so the doctor isn’t finishing...
5 minutesTL;DR: Most practices start by pulling up two or three “HIPAA-compliant VA” websites, reading the same certifications on every...
5 minutesTL;DR: Most practices comparing medical VAs land on MedVA fast, since it’s one of the first names that comes...
5 minutesTL;DR: Right now, most practices just wait for whoever’s on shift to happen to speak Spanish and pull them...
7 minutesTL;DR: Most teams set up Salesforce, then leave reps to update it whenever they get to it. Records go...
5 minutesTL;DR: We brought in Genesys expecting it to take support off our plate, routing, IVR, the whole stack. It...
5 minutesTL;DR: Most teams handle time-zone gaps by writing more SOPs and telling everyone to "over-communicate." That just moves the...
6 minutesTL;DR: Most growing practices handle this the same way: they post a job for a medical marketing specialist and...
6 minutesTL;DR: We've got Zapier running for most of the repetitive stuff already: lead alerts, spreadsheet updates, Slack pings. The...