Dianne Florendo
6 minutesTL;DR Most teams default to in-house or the cheapest outsource option they can find. The model rarely gets re-evaluated...
5 minutesTL;DR You hired well, onboarded thoroughly, and you're still the last stop on every real decision. The problem isn't...
5 minutesTL;DR The standard move is hiring a front desk employee, training them, and hoping they stay. The problem is...
6 minutesTL;DR When coding accuracy slips, the default move is more staff, more training, more SOPs. None of that addresses...
5 minutesTL;DR Most practices respond to documentation overload by hiring more staff, extending hours, or layering on EHR automation. None...
5 minutesTL;DR: The default is to layer coordination onto existing staff, schedulers, MAs, nurses, and call it covered. The problem...
6 minutesTL;DR When RPM volume grows, most practices spread the work across MAs, coordinators, and whoever’s available; nobody owns it...
6 minutesTL;DR Most orthodontic practices handle admin overload by adding front desk staff or piling more onto the people they...
5 minutesTL;DR Most practices respond to admin overload by spreading the work across whoever’s available, front desk, coordinators, and sometimes...