The Wing Blog : Outsourcing Industry

Work, delegation and small business growth.
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Outsourcing Industry

6 minutesTL;DR Most SMBs shopping for appointment setting land on CIENCE because it shows up in every "top SDR tools"...

6 minutesTL;DR Most executives hire an assistant when the calendar is already out of control, and the inbox is weeks...

7 minutesTL;DR Most startup founders hire a VA to get tasks off their plate, inbox, calendar, scheduling, and the usual....

6 minutesTL;DR Most teams default to in-house or the cheapest outsource option they can find. The model rarely gets re-evaluated...

5 minutesTL;DR The standard move is hiring a front desk employee, training them, and hoping they stay. The problem is...

6 minutesTL;DR When coding accuracy slips, the default move is more staff, more training, more SOPs. None of that addresses...

6 minutesTL;DR When RPM volume grows, most practices spread the work across MAs, coordinators, and whoever’s available; nobody owns it...

5 minutesTL;DR Most practices respond to admin overload by spreading the work across whoever’s available, front desk, coordinators, and sometimes...

6 minutesTL;DR Most telemedicine practices staff their admin layer the same way a brick-and-mortar clinic would, one or two in-house...