The Wing Blog : Outsourcing Industry
6 minutesTL;DR Most teams default to in-house or the cheapest outsource option they can find. The model rarely gets re-evaluated...
5 minutesTL;DR The standard move is hiring a front desk employee, training them, and hoping they stay. The problem is...
6 minutesTL;DR When coding accuracy slips, the default move is more staff, more training, more SOPs. None of that addresses...
6 minutesTL;DR When RPM volume grows, most practices spread the work across MAs, coordinators, and whoever’s available; nobody owns it...
5 minutesTL;DR Most practices respond to admin overload by spreading the work across whoever’s available, front desk, coordinators, and sometimes...
6 minutesTL;DR Most telemedicine practices staff their admin layer the same way a brick-and-mortar clinic would, one or two in-house...
6 minutesTL;DR: Most veterinary clinics dealing with admin overload hire another front desk person or hand more to the staff...
6 minutesTL;DR: Most dermatology clinics are running EHRs, scheduling tools, and billing platforms, and still falling behind on intake, follow-ups,...
6 minutesTL;DR: Anthropic’s research shows AI can handle 94% of knowledge work in theory. Actual usage sits at 33%. That...