The Wing Blog : Business Support

Work, delegation and small business growth.
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Business Support

4 minutesTL;DR: We hired HelloRache for one reason: to get someone in the room charting so the doctor isn’t finishing...

9 minutesTL;DR: Customer service breaks in two ways: one person drowning, or a whole team buckling when volume spikes. You’ve...

5 minutesTL;DR: Most practices start by pulling up two or three “HIPAA-compliant VA” websites, reading the same certifications on every...

5 minutesTL;DR: Most practices comparing medical VAs land on MedVA fast, since it’s one of the first names that comes...

10 minutesTL;DR: Your pipeline only moves when one person keeps pushing it. Sales outsourcing hands off the repeatable motion: the...

7 minutesTL;DR: Most teams set up Salesforce, then leave reps to update it whenever they get to it. Records go...

5 minutesTL;DR: We brought in Genesys expecting it to take support off our plate, routing, IVR, the whole stack. It...

6 minutesTL;DR: Your marketing goes dark the moment you get busy, because it’s one more thing on a plate that’s...

6 minutes​TL;DR: Most growing practices handle this the same way: they post a job for a medical marketing specialist and...