DEDICATED, FULL-TIME AGENTS
We handle conversations so you can focus on conversions.
Delegate phone answering, live chat, help desk services, and more to our dedicated receptionists.
A+
Calendar Management
Wing Receptionists take care of appointment scheduling, making follow up calls and requesting for call back
Survey Handling
Wing Receptionists help you learn more about your customers by gathering data through written surveys or recordings of feedback calls
Live Phone Answering
Email Answering
Receptionists organize clients’ email inboxes and cut down response times for messages, responding using templates from the client
Social Media Answering
Your Wing Receptionist can respond to questions customers send through your business’ social media profiles
Help Desk Services
Receptionists manage support tickets, takes care of escalations, and ensure that someone is handling customer concerns at all hours
Lead Response Management
Your receptionist handles leads that come in through your various channels (e.g. website, phone calls, and emails)
We put lots of emphasis on receptionists’ soft skills. We believe that in service-oriented roles, technical proficiency is crucial but just one aspect to look for. Attitude, willingness to learn, passion, and communication are equally important.
Need help with something else? We have 15 different services in marketing, sales and customer support. Speak to our team.
First, the receptionists apply online by sending a 3-minute video of themselves going through their resume. Here we can quickly do most of the filtering by assessing experience, resume, and communication.
If the candidate passes the 1st step, they then have to take several tests personalized to their skills.
We then conduct one or two interviews discussing their experience, assessing their skills, and seeing if they’re passionate about what they do.
Finally, you get your fully-vetted, Wing-Certified Receptionist!
Strategic HR Consulting Firm Automates Recruitment Processes with Wing
Startup Improves Personalized Health Coaching with Wing Managed Virtual Assistants
Logistics Company Streamlines Supply Chain Management with Wing
Tech Firm Scales International Growth with Wing Receptionists
A fast-growing UK-based tech firm collaborated with Wing to scale its international growth and expand its operations globally. Wing’s team of skilled receptionists provided round-the-clock support, handling client inquiries, scheduling meetings, and coordinating with international partners. By leveraging Wing receptionists, the tech firm seamlessly managed communication across different time zones, resulting in a 2x increase in international partnership opportunities.
Marketing Agency Scales its Growth Strategy with Wing Content Marketing Assistants
Optimizing Property Management with Wing Managed Virtual Assistants
Wing comes with a range of features and benefits that traditional talent agencies, BPOs or freelancing platforms just can’t match.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Wing's assistants only work with one client, ensuring your work is prioritized.Â
Your dedicated Customer Success Manager will help you with onboarding, your assistant's training, and work with you on performance feedback & continuous improvement for your assistant.
Your assistant isn't alone: they're supervised by both Wing's team captains and supervisors.Â
Wing also employs sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, whom work to proactively resolve issues.
In addition, our 24/7 quality management teams employ rigorous quality control procedures to identify quality issues and proactively solve them for you.
If quality is your goal, Wing remains the best choice in this industry.Â
Your assistant is connected to Wing's training team and with supervisors who are ready to help them understand new tasks/tools as needed.
Wing also offers an affordable in-app training service that allows clients request focused training programs for their assistants, completely managed by Wing's Training & Development team.
Wing has partnered with several well-known companies that offer great discounts for Wing clients on their various creative, development, financial, sales, and communication products & services. Learn more here.
All clients receive access to the Wing Assistant app – a specialized app, perfected using our years of experience managing remote teams.
Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
In addition, manage your tasks using our built-in kanban board, or switch to a standard to-do list.Â
Wing's apps are available on all platforms: Windows, Mac, Web, Chrome, iPhone and Android.
Wink is Wing's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits.Â
No installation required, just click "Start Recording", and that's it!
Use our in-app training module to enroll your assistant in training courses managed by Wing's in-house Training & Development team
Wing comes with a media library to manage/share files.
Use the Wing's Workflows to define and explain complex, repetitive processes.
Use Wing's Password Manager to safely share access to your apps and tools.
In addition to our standard app, you can integrate Wing with Zapier - allowing Wing to connect its human talent seamlessly with any automated processes & apps you have.
You can also add us to your Slack workspace, and @mention Wing like any other Slack user.
Wing is the easiest way to hire a virtual assistant.
Speak with us to Get Started
Tell us what you expect from your new Receptionist, and we will find the best talent in our pool for you.
Meet and interview the candidates we present to you to determine who will be the best fit.
We will take care of all paperwork so your Receptionist can get to work immediately.
All-inclusive, transparent pricing on easy month-to-month subscription plans.
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