Customer Service Virtual Assistant
Every Unanswered Ticket Is a Customer You're Losing
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One dedicated CSR. Every ticket owned.
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Response times stay low across email, chat, and phone.
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Scale support without scaling headcount.
4.8/5 avg.
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Leader in Managed Virtual Assistant Services
10,000+ Active Assistants Powering 10,000+ Companies
What Wing Assistants Get Done Every Day
Inbox cleared, live chats answered.
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Managed in Zendesk
Support tickets resolved, complex issues escalated before close.
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Tracked in Freshdesk
Order status checked, account details updated, changes processed.
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Updated in Shopify
Follow-up emails sent, resolutions confirmed and logged.
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Logged in HubSpot
Your Virtual CSR Assistant Handles
Customer Communication
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Answer Customer Emails
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Respond to Live Chats
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Handle Inbound Calls
Ticket & Issue Support
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Manage Support Tickets
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Resolve Basic Issues
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Log Customer Requests
Orders & Account Help
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Track Order Status
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Update Account Details
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Process Simple Changes
Escalation & Follow-Up
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Escalate Complex Issues
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Send Follow-Up Emails
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Confirm Issue Resolution
Documentation & Reporting
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Update CRM Records
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Maintain Issue Logs
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Compile Daily Reports
How it Works
Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
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Meet us to discuss
your requirements
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We shortlist talents
for your review
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We interview and
assess candidates
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The perfect Wing Assistant joins your team
Measured Results Across Teams
Real companies. Defined ownership. Measurable outcomes.
Quistem
Needed executive ops owned.
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25% CEO time reclaimed
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9 workflows offloaded
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1,000+ days supported
Cybersecurity Startup
Needed outbound sales owned.
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2,080+ hours delivered
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22 sales workflows owned
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Sales system live (2 wks)
Provida Family Medicine
Needed clinic ops streamlined.
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50% faster admin ops
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35% fewer billing errors
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25% faster claims
Idaho Legal Estates
Needed intake owned.
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100+ hours reclaimed
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13+ hours saved weekly
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10 workflows fully owned
My Personal Mentors
Needed revenue stabilized.
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30+ deals closed monthly
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3,600+ clients supported
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48-hr inquiry resolution
Delegate Everything but Leadership.
More Virtual Assistant Services
We offer 25+ distinct plans in sales, marketing, customer service, and other operational areas. We also have dedicated industry-focused services such as Real Estate Assistants, Healthcare Virtual Assistants and E-Commerce Virtual Assistants.
Speak to a Wing Expert and find the right fit for your business.
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Executive AssistantDiscover expert-tier talent to help with presentations, proposals and more
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Sales Development RepEngages with prospects, grows your sales pipeline and drives sales
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Personal AssistantManages your calendar both at work and outside of it
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Real Estate AssistantAll-round help for your property listings
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Top 1% of TalentStart in one function, then expand coverage as the business grows.
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Healthcare AssistantHelps co-ordinate appointments with patients, data-entry and insurance filing
Slow Support Loses Customers Before You Notice
Tickets pile up, follow-ups get missed, and customers stop responding. They don’t complain. They just leave.
Your dedicated virtual customer service representative owns the queue end to end so nothing sits unanswered.
Built So No Ticket Gets Left Behind
Whether you need one CSR or a full team, Wing matches, trains, and backs every agent with a management layer that keeps response times low as you scale.
Flexible, No-Commitment Monthly Support
Add agents as support volume grows. No contracts, no restructuring, and no changes to your existing tools, workflows, or how your team operates.
NDAs and Custom Support Policies
Customer data and messaging standards stay protected with NDAs and custom policies aligned to your service guidelines and escalation procedures.
Secure and Compliance-Ready
Wing is ISO 27001 compliant and SOC 2 certified. Customer records are encrypted in transit and at rest with logged, authenticated access controls.
Coverage That Doesn’t Break
One dedicated virtual customer service representative or full team handles your queue. Coverage holds without losing context if anything changes.
We Meet Challenging Talent Needs and Ensure Ongoing Success
Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.
Operational Ownership, Powered by the Wing Workspace App
Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.
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Real-time task visibility and status tracking
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Documented workflows with built-in oversight
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Structured handoffs and cross-time-zone continuity
Get it on
App Store
Get it on
Google Play
Get it on
Microsoft
Highly Rated by Operations & Leadership Teams
4.5
123 Reviews on Google
4.7
51 Reviews on Capterra
4.8
10 Reviews on Goodfirms
4.8
18 Reviews on Clutch
Hundreds of Stellar Client Reviews
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Director of Marketing
charlesgate.com
charlesgate.com
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Principal AvidThink avidthink.com
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Co-Founder &CEO
livingspec.com
livingspec.com
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C.
Mid-Market (51-1000 emp.)
Customer Service Representative Pricing
Choose one dedicated CSR, a team of three or more, or a fully customized customer support outsourcing solution. Bilingual support is available if needed.
One person or a full team stays responsible for your queue.
Full-Time CSR
18% Savings
$1299/Month
per assistant
1 dedicated CSR assistant
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160 Hours per month
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Dedicated CSR Assistant
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Free replacement
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Customer Success Manager
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Rigorous quality control and supervision
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Wing Workspace App
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Your timezone
- Any hours you want -
Share with colleagues
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Unlimited file sharing/storage
CSR Team (3+ CSRs)
Minimum 3 assistants
$1199/Month per agent
per assistant
Save $100/mo per assistant vs Full-Time
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160 Hours per agent per month
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Dedicated CSR Assistants
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Free replacement
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Customer Success Manager
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Rigorous quality control and supervision
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Wing Workspace App
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Your timezone
- Any hours you want -
Share with colleagues
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Unlimited file sharing/storage
Large Team
CSR Enterprise Plan
$1199/Month
per assistant
Custom team size – tailored to your needs
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Fully customized configuration
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End-to-end CSR teams
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Any coverage needed
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Customized billing
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Security and compliance
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Dedicated CSM(s)
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Wing Workspace App