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How E-Commerce Use Wing Virtual Assistants
Task
Creating Listings
Encodes product titles following client specifications, ensures all products come with high-quality photos or videos, and proofreads product descriptions.
Task
Customer Service
Responds to customer concerns and questions, uses messaging software and scripts to manage conversations through chat, phone calls, and emails.
Task
Email Marketing
Generates leads with list building, sets up an email cadence, monitors messages’ performance, responds to queries, and forwards hot leads to management.
Task
Inventory & Bookkeeping
Creates accurate records of sales, returns, and restocks, monitors cash inflow from foreign sales, gift cards, promotions, and checks, handles merchant fees.
Task
Listing Maintenance
Ensures client store reflects inventory accurately, Double checks if products are in the right categories, uploads, edits, and removes products if necessary.
Task
Order Fulfillment
Ensures that customers receive products they ordered, processes returns or exchanges, and conveys the store’s return and exchange policy to customers.
Task
Onboarding Stores
Sets up a store or puts a seller’s products on platforms like Amazon, Shopify, Mercari, and Walmart Marketplace, ensures smooth user experience aligned wit client’s brand identity.
Task
Shop Administration
Performing keyword research, writing clear product descriptions, and optimizing the meta title, content, and other portions of the store profile or website.
Task
Social Media Management
Creates simple graphics on Canva, posts content on all relevant platforms, engages with followers or visitors to the business’ profiles, and grows the brand’s audience.
Task
Product Sourcing
Researches products, possible suppliers, and target markets, secures samples, downloads barcodes and labels for products, negotiates deals, and cultivates partnerships with suppliers.
Task
Logistics Management
Tracks orders received from various channels, checks if there are adequate stocks of items, and ensures that products get from suppliers to marketplace warehouses.
Task
Platform PPC Ads
Boosts sales on marketplaces like Amazon by setting up ads using data from the business owner, checks if ads have the targeted keywords, administers and monitors split-tests of ads.
Wing Services Commonly Utilized by E-Commerce Companies
E-commerce Assistant
Wing E-Commerce VAs help with customer support, order fulfillment, returns, and maintain your store and listings on Shopify.
Starts at $899 per mo.
Starts at $899 per mo.
Digital Marketing Assistant
Your assistant can help you with keywords research, paid ads maintenance, social media posting.
Starts at $1299 per mo.
Starts at $1299 per mo.
Customer Service Representative
Your customer support rep is dedicated to you, and can handle as many calls/inquiries as possible every day.
Starts at $1199 per mo.
Starts at $1199 per mo.
Case Studies
Case Study
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Case Study
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Case Study
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