Running an online store can feel like a constant juggling act. Whether it’s keeping product listings up to date, responding to customer inquiries, shipping orders, or brainstorming marketing ideas, the list of tasks can feel infinite. And that’s where virtual assistants step in. An experienced e-commerce VA can literally save you hours of work every week and know what to do to help you scale quicker, too. But with so many options, how do you know which one is the best e-commerce VA agency in the US?
In this article, we will break down what makes a VA agency worth your time and investment. We will go through some of the top e-commerce VA agencies, what their advantages and disadvantages are and how to know which agency is right for you. Whether you’re a startup or an owner of a growing Shopify or Amazon store, choosing to hire e-commerce VAs can transform your business.
And if you are looking for an agency that does it all, from product listing to order management and even customer support, Wing Assistant should be at the top of your list. Wing provides dedicated VAs tailored specifically for e-commerce brands, making it a cost-effective, scalable solution with 24/7 support.
Let’s start by exploring what you should look for when hiring from an e-commerce VA company.
What to Look for in an E-commerce VA Agency?
Choosing the right e-commerce VA agency goes far beyond hiring someone who can answer emails. You want a team that understands the tools you use, the platforms you sell on, and the level of service your customers expect. Here are some essential factors to consider.
Platform Expertise
The best VA for e-commerce should have hands-on experience with platforms like Shopify, Amazon, Etsy, eBay, and WooCommerce. Look for agencies that either specialize in or explicitly train their assistants in these platforms. For example, Amazon sellers may need VAs experienced in FBA listings, A+ content management, or feedback monitoring.
Customer Service Skills
Your VA will often be the first point of contact with your customers, so strong communication skills and a good understanding of customer support etiquette are non-negotiable. Look for agencies that train their VAs in e-commerce customer service best practices, including managing returns, order updates, and responding to inquiries across email, chat, and social media.
Scalability and Affordability
As your business grows, your support needs will grow too. Look for agencies that offer scalable packages, dedicated account managers, and flexible pricing models. You want a partner who can grow with you, not one you will outgrow.
Data Security and Reliability
E-commerce businesses handle sensitive data like customer information, payment details, and business analytics. A trustworthy VA agency should follow best practices for data security and confidentiality, including secure communication channels and strict access controls.
Other Qualities
Consider agencies that provide structured onboarding, ongoing training, performance monitoring, and coverage for absences. Agencies that take the time to truly understand your business and offer a consistent point of contact can make a significant difference.
Now that we have covered the essentials, let’s dive into the list of top e-commerce VA agencies in the US.
Top E-commerce VA Agencies in the US
When it comes to finding the right support for your online store, working with a trusted agency is key. Below are some of the most highly rated e-commerce VA companies in the US, each offering unique strengths depending on your business needs.
1. Wing Assistant (Top Pick)
We are built specifically for startups and growing e-commerce brands that want scalable, dedicated support without the overhead of traditional hiring. Wing offers a full-service VA model where clients get a dedicated virtual assistant trained specifically for e-commerce tasks, such as product listings, order management, returns, customer support, and even marketing. Their platform also includes task management tools, team collaboration features, and optional add-ons like team leads or quality checks.
What makes Wing stand out is its focus on process alignment. Your VA learns your tools, brand voice, and systems to function like a true team member. Plus, support is available 24/7, and you can scale your team up or down easily.
Strengths:
- Deep specialization in e-commerce support
- Dedicated VAs, not task-based
- Flat-rate pricing, no hidden fees
- Scales easily with your business
- Built-in platform for task tracking and collaboration
Weaknesses:
- Initial onboarding may take 1–2 weeks
Pricing: Starts at $899/month
2. Fancy Hands
Fancy Hands operates on a micro-task model rather than dedicated assistance. It’s best suited for solopreneurs or small business owners who occasionally need help with small, simple tasks like research, appointment setting, or basic data entry. Tasks are submitted via their dashboard or app and completed by a rotating pool of US-based assistants. What sets Fancy Hands apart is the pay-per-task model, which allows flexibility and cost control. However, it lacks continuity, making it less suited for ongoing e-commerce operations. Fancy Hands does offer a dedicated assistant service option as well, at a higher price point.
Strengths:
- Low-cost entry
- Great for simple, ad hoc tasks
- No long-term commitment
Weaknesses:
- Not built for e-commerce workflows
- No continuity in support personnel
Pricing: Starts at $35/month for 3 tasks, or $225 per month for 5 hours with a dedicated assistant.
3. Time Etc.
Time Etc. matches business owners with experienced US-based virtual assistants, most of whom have 12+ years of professional experience. While not exclusive to e-commerce, many of their VAs are skilled in customer communication, listing updates, and order tracking. Clients typically subscribe to a set number of hours per month, and each VA is vetted and trained by Time Etc.’s internal team.
Strengths:
- US-based assistants with 12+ years of experience on average
- Flexible monthly plans
- Excellent for solo entrepreneurs and small shops
Weaknesses:
- Not exclusively focused on e-commerce
- Not suitable for businesses with high-volume VA needs
Pricing: From $380/month for 10 hours
4. VaVa Virtual Assistants
VaVa Virtual caters to creative entrepreneurs and online business owners. What differentiates VaVa is its consultative onboarding process, where business strategy and support needs are evaluated before assigning a VA. Their assistants are all US-based and capable of handling inventory management, customer service, product launches, and light digital marketing.
The agency positions itself as a partner in growth, offering monthly check-ins and dedicated account managers. It’s a good fit for brands that want strategic support, not just task execution.
Strengths:
- Strategic onboarding and account management
- Excellent for creative, branding-oriented businesses
- US-based VAs with broad skill sets
Weaknesses:
- Slightly higher pricing compared to offshore outsourcing options
- Requires commitment to fixed monthly plans
Pricing: Custom pricing depending on workload
5. Prialto
Prialto delivers a premium, fully managed VA experience with a focus on process consistency and documentation. While not tailored exclusively to e-commerce, their assistants are trained to support repetitive, structured tasks like CRM management, order coordination, vendor communication, and reporting. Each client is assigned a VA along with a manager and backup VA, ensuring continuity and minimal disruption. Prialto excels in supporting B2B or logistics-heavy e-commerce brands that need reliable execution of back-office processes.
Strengths:
- Fully managed service with support structure
- VAs receive ongoing training and supervision
- Backup assistants ensure coverage
Weaknesses:
- More aligned with B2B or operations-heavy e-commerce teams
- Premium pricing
- Less focus on customer-facing tasks
Pricing: Starts at $1,500/month
6. BELAY
BELAY is one of the most well-known US-based VA companies, known for providing high-caliber assistants in admin, customer service, project coordination, and bookkeeping. They aren’t e-commerce specific, and focus more on accounting and marketing, however they do work with many retail and consumer brands. The strength of the agency is its quality control and talent matching. Every assistant goes through an intensive hiring process, and so that businesses can be carefully matched based on skill requirements.
Strengths:
- Highly vetted talent pool
- Long-term matching process
- Great for customer service and admin
Weaknesses:
- Higher price point
- Not exclusively e-commerce focused
Pricing: Custom pricing based on requirements
7. Zirtual
Zirtual offers dedicated US-based VAs for professionals, startups, and small teams. While their assistants are generalists, they are capable of managing email, product listings, customer messages, and order logistics for smaller online stores. Zirtual is a great fit for founders who need help staying organized but don’t yet need a fully embedded support team. They have streamlined onboarding, quick turnaround, and simple task delegation, along with multiple tiers of pricing options.
Strengths:
- Dedicated US-based assistants
- Focus on solo founders and entrepreneurs
- Streamlined signup and onboarding
Weaknesses:
- Not tailored to complex or multi-channel e-commerce operations
- Limited customization compared to larger firms
Pricing: Plans start at $599/month for 12 hours of task work
8. MyTasker
MyTasker is based in India but works with many US clients, making it a strong budget option for businesses that need round-the-clock assistance. Their team supports Shopify stores, product research, listing optimization, image editing, and data entry. Their biggest advantage is price. But they also offer a wide service scope and good coverage across time zones, although communication can sometimes be slower due to the offshore setup.
Strengths:
- Budget-friendly
- Wide task coverage
- Around-the-clock availability
Weaknesses:
- Time zone and communication lag
- Less structured onboarding than US firms
Pricing: From $140/month for 10 hours, or pay as you go for $18 an hour
9. TaskBullet
TaskBullet offers a flexible “bucket” system where you purchase a block of hours to be used over 3 months. You can assign tasks as needed, which makes it ideal for small projects like product imports, customer emails, and listing updates. Their hybrid model includes US-based project managers and offshore assistants (usually in the Philippines). This provides an balance between price and accountability. Best for startups with unpredictable VA needs.
Strengths:
- Budget-friendly options for small businesses
- Project managers based in the US
- Great for task-based support
Weaknesses:
- Not ideal for long-term or full-time needs
- Buckets expire if unused in time
Pricing: Starts at $220 for 20 hours with a Philippines VA or $300 for 10 hours with a US-based VA
E-commerce VA Agency Comparison Table
Why Wing Assistant is the Best E-commerce VA Agency in the US
Wing Assistant earns its spot as the best e-commerce VA agency in the US by delivering an unmatched combination of affordability, reliability, and performance. Designed for growing e-commerce businesses, Wing offers a complete suite of services tailored to help online stores scale faster and operate more efficiently.
Wing’s virtual assistants are trained across major platforms like Shopify, Amazon, WooCommerce, and Etsy. Whether you need someone to manage your product listings, fulfill orders, provide real-time customer support, or assist with marketing tasks like email campaigns and social media scheduling, Wing has you covered.
What sets Wing apart is its dedicated US-based VA model. Each client is assigned a full-time or part-time assistant who becomes deeply familiar with their workflows, brand voice, and tools. This level of continuity leads to better productivity and consistency. In addition, Wing’s services come with a built-in task management dashboard and the option for 24/7 availability, ensuring global customer coverage and seamless handoffs between shifts.
Compared to other e-commerce VA companies, Wing Assistant is cost-effective, with predictable pricing that eliminates the guesswork of hourly billing or package limitations. Their onboarding is structured yet fast, allowing businesses to get started quickly with minimal disruption.
With dedicated support, scalable options, and a team trained to understand the complexities of modern e-commerce, Wing is the clear choice for online sellers who want to grow without burning out. It is more than a VA service; it is an extension of your team.
How to Hire E-Commerce VAs for Your Business
Choosing the right e-commerce virtual assistant services begins with clarity.
Step 1: The first step is to identify your specific needs. Are you looking for support with customer service, product listing, order management, or marketing? Understanding your priorities will help you select a VA agency with the right strengths.
Step 2: Next, decide whether you need a dedicated virtual assistant or prefer task-based support. Dedicated VAs are better for businesses with recurring needs and daily operations. They provide continuity and get to know your brand. On-demand or task-based services might suit those with only occasional tasks.
Step 3: Compare pricing models carefully. Some agencies bill by the hour, while others offer flat monthly rates. Consider whether you want 24/7 support or only coverage during business hours. Factor in the agency’s onboarding process, training support, and client communication standards.
Step 4: It is also important to evaluate scalability. If your business grows, will the agency be able to provide additional VAs or expand services quickly?
Step 5: Finally, look for testimonials or case studies. Hearing from other business owners can offer insight into what it is really like to work with the agency.
By taking a strategic approach and comparing your options, you will be better equipped to hire e-commerce VAs who contribute real value to your team.
Elevate Your E-Commerce With the Right E-commerce VA Agency
Finding the right virtual assistant partner can be the difference between feeling overwhelmed and building a thriving online business. With so many options to choose from, identifying the best e-commerce VA agency in the US comes down to understanding your needs, budget, and long-term goals.
Each agency featured in this article brings something unique to the table, but Wing Assistant stands out as the most complete, flexible, and affordable solution for scaling e-commerce businesses. With dedicated support, platform-specific training, and services tailored to your store’s daily operations, Wing offers far more than just task management—it helps you grow confidently.
Ready to reclaim your time and scale smarter? Explore Wing’s services or schedule a free consultation to learn how a dedicated VA can transform your business.
Kandice is a content writer & strategist with over 5 years of experience in digital marketing. She specializes in SEO-optimized content for the SaaS and tech industry. She’s a digital nomad, currently based in Mexico, and is passionate about helping other business owners and freelancers increase their productivity when working remotely. When she’s not behind her computer you’ll find her at the beach snorkeling, playing volleyball, doing yoga, or cooking up a delicious vegan meal.
