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- My Personal Mentors Closes 30+ Leads/Month with Wing
My Personal Mentors Closes 30+ Leads per Month using Wing
Results
Hours Turnaround Time on Queries
Recurring CS and
Sales Tasks Ofloaded
Clients Supported
Industry
Career Coaching
Company size
SMB
Teams
Company-wide
Wing plan
Customer Service
“Wing’s employees had great work ethic. They delivered what we asked for and communicated consistently.”
MPM Exec
Co-Founder
Enabling Growth Without Letting Leads or Clients Slip
Operating in a trust-heavy industry, My Personal Mentors needed to maintain high standards of responsiveness while accelerating growth.
Their internal team was fielding inquiries across multiple platforms, running webinars, guiding warm leads through post-event funnels, and managing a large volume of messages from prospective clients, often across time zones.
Without additional support, customer satisfaction risked slipping right when sales momentum was taking off.
They needed a solution that could:
- Respond promptly to client questions and onboarding needs
- Follow up on cold and warm leads
- Keep CRM records current and actionable
- Support webinar-based campaigns
Hiring internally wasn’t scalable. They needed a lean, fast solution that could step in quickly without the overhead.
The Solution: A Dedicated Customer Service Virtual Assistant
My Personal Mentors selected Wing Assistant for its strong client reviews, professional support model, and affordable pricing.
They brought on a part-time customer service VA, with flexibility to expand or contract support based on weekly campaign needs.
At just $1,683/month, they gained a flexible resource who could work across two critical fronts without hiring multiple full-time team members.
Here are the assistant’s customer service responsibilities:
- Responding to inquiries via email, Meta Business Suite (Facebook & Instagram), and web channels
- Guiding prospective clients with accurate, timely answers using approved FAQs and templates
- Monitoring social feedback and escalating concerns as needed
- Supporting coordination with the SDR for lead conversion
Meanwhile, here are the assistant’s sales development responsibilities:
- Following up on hot leads especially post-webinar
- Using CRM tools (Go High Level) to track progress and log responses
- Conducting cold outreach via email and social messaging platforms
- Helping drive interest through daily touchpoints, templates, and sales scripts
“We needed help with customer service, sales outreach, and lead follow-up to ensure retention stayed high while we grew.”
The VA communicated daily with the My Personal Mentors team and was supported by documentation, workflows, and training provided by the client.
Thanks to this structure, the assistant ramped up quickly and began contributing within the first two weeks. They slotted into the company’s sales and service flow.
Smooth Support Across Client Touchpoints
The client valued that the assistant could handle both support and sales with high-quality English and a professional tone.
Results: More Monthly Sales Closes and Stronger Customer Retention
My Personal Mentors’ executive team praised their assistant’s punctuality, discipline, and adaptability across both roles.
Why Wing Worked for a Global Career Coaching Platform
Inquiries were consistently responded to within 24–48 hours, maintaining a fast and professional customer experience. Just as importantly, the assistant integrated seamlessly into the team’s existing tools—including Go High Level CRM and Meta Business Suite—ensuring smooth operations without requiring major workflow changes.
Results at a Glance
- 30+ closed deals/month
- Improved onboarding and retention
- Faster response times across channels
- Post-webinar lead conversion improved
- CRM tracking + customer support from 1 assistant
