Healthcare CSR
Stop Letting Call Volume Break Your Front Desk
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10–15 hours back each week from call and scheduling overload
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Fewer missed calls and eligibility errors before appointments
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Dedicated healthcare CSR working inside your scheduling and EHR systems
4.8/5 avg.
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Leader in Managed Virtual Assistant Services
10,000+ Active Assistants Powering 10,000+ Companies
What Wing Assistants Get Done Every Day
Inbound calls handled, morning queue cleared. No voicemails left unreturned.
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Logged in RingCentral
Schedule changes placed correctly. No double-bookings left on any provider’s calendar.
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Updated in Athenahealth
No-show list worked, open slots filled. No scheduling gaps left unaddressed.
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Managed in Epic
Claim status checked, patient accounts updated. No interactions left unlogged for billing.
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Recorded in Kareo
Your Virtual Healthcare CSR Handles
Appointment & Telehealth Scheduling
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Schedule appointments accurately
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Confirm visits before clinic
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Work canceled slots
Patient Communication
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Answer inbound calls
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Return voicemails daily
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Clear portal messages
Insurance & Revenue Support
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Verify coverage before visit
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Initiate prior auth requests
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Follow up on denials
EHR & Records Management
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Update patient demographics
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Log every interaction
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Clean up charts
Care Coordination
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Schedule follow-up visits
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Coordinate specialist referrals
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Send visit instructions
Call Operations
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Clear call queue
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Work missed calls
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Prepare daily call summary
How it Works
Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
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Meet us to discuss
your requirements
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We shortlist talents
for your review
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We interview and
assess candidates
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The perfect Wing Assistant joins your team
Measured Results Across Teams
Real companies. Defined ownership. Measurable outcomes.
Quistem
Needed executive ops owned.
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25% CEO time reclaimed
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9 workflows offloaded
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1,000+ days supported
Cybersecurity Startup
Needed outbound sales owned.
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2,080+ hours delivered
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22 sales workflows owned
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Sales system live (2 wks)
Provida Family Medicine
Needed clinic ops streamlined.
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50% faster admin ops
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35% fewer billing errors
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25% faster claims
Idaho Legal Estates
Needed intake owned.
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100+ hours reclaimed
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13+ hours saved weekly
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10 workflows fully owned
My Personal Mentors
Needed revenue stabilized.
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30+ deals closed monthly
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3,600+ clients supported
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48-hr inquiry resolution
Delegate Everything but Leadership.
More Virtual Assistant Services
We offer 25+ distinct plans in sales, marketing, customer service, and other operational areas. We also have dedicated industry-focused services such as Real Estate Assistants, Healthcare Virtual Assistants and E-Commerce Virtual Assistants.
Speak to a Wing Expert and find the right fit for your business.
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Executive AssistantDiscover expert-tier talent to help with presentations, proposals and more
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Sales Development RepEngages with prospects, grows your sales pipeline and drives sales
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Personal AssistantManages your calendar both at work and outside of it
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Real Estate AssistantAll-round help for your property listings
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Top 1% of TalentStart in one function, then expand coverage as the business grows.
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Healthcare AssistantHelps co-ordinate appointments with patients, data-entry and insurance filing
High Call Volume Can’t
Mean Lower Standards
Your Wing Healthcare CSR virtual assistant works inside your scheduling and EHR systems, following your visit-type rules, intake standards, and escalation protocols exactly as written.
Calls are documented properly, coverage is verified before appointments, and urgent issues are routed correctly the first time. Providers aren’t fixing front-desk mistakes later.
Call Handling With Defined Escalation Rules
Wing Healthcare CSR virtual assistant support runs on defined hours, documented workflows, and compliance controls.
Flexible Month-to-Month Coveragex
Increase hours when call volume rises. Scale back when things slow down. No long-term contracts or fixed headcount commitments.
HIPAA-Compliant and Secure
Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted in transit using SSL (2048-bit) and at rest using AES-256 encryption. Access is authenticated, restricted, logged, and monitored.
Confidentiality and Healthcare Standards
Every Wing Healthcare CSR works under signed NDAs and follows your documentation, routing, and escalation protocols.
Coverage That Holds Under Volume
Add additional hours or assistants as demand grows. Supervisory oversight and QA monitoring help keep call handling and documentation consistent.
We Meet Challenging Talent Needs and Ensure Ongoing Success
Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.
Operational Ownership, Powered by the Wing Workspace App
Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.
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Real-time task visibility and status tracking
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Documented workflows with built-in oversight
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Structured handoffs and cross-time-zone continuity
Get it on
App Store
Get it on
Google Play
Get it on
Microsoft
Highly Rated by Operations & Leadership Teams
4.5
123 Reviews on Google
4.7
51 Reviews on Capterra
4.8
10 Reviews on Goodfirms
4.8
18 Reviews on Clutch
Hundreds of Stellar Client Reviews
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Director of Marketing
charlesgate.com
charlesgate.com
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Principal AvidThink avidthink.com
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Co-Founder &CEO
livingspec.com
livingspec.com
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C.
Mid-Market (51-1000 emp.)
Virtual Healthcare CSR Pricing
Hiring additional call center staff isn’t always practical, especially when volume fluctuates. A dedicated Wing Healthcare CSR gives you structured frontline coverage without adding payroll taxes, benefits, or long-term hiring commitments.
Full-Time
16% Savings
$1,799/Month
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160 Hours per month
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Dedicated Virtual Healthcare CSR
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Free replacement
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Customer Success Manager
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Rigorous quality control and supervision
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Wing Workspace App
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Your timezone - Any hours you want
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Share with colleagues
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Unlimited file sharing/storage
Part-Time
$1,099/Month
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80 Hours per month
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Dedicated Virtual Healthcare CSR
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Free replacement
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Customer Success Manager
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Rigorous quality control and supervision
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Wing Workspace App
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Your timezone - Choose from designated slots
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Sharing is limited
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10 GB file sharing/storage limit