Medical Records Retrieval Specialist

Records Shouldn’t Sit After You Request Them

Requests are picked up and followed through across providers
One person owns every request from submission to delivery
Built-in oversight catches delays before they block work

See what’s in and what’s still missing.

4.8/5 avg.

Leader in Managed Virtual Assistant Services

2M+ applicants screened annually
10,000+ companies supported
20+ countries

10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

Five records requests sent to different providers. Two needed re-submission after no response.

Updated in provider portals

Three follow-ups completed on aging requests. One hospital confirmed processing after delay.

Tracked in request log

Records received from a clinic. Missing imaging flagged and requested same day.

Reviewed in EHR

Incoming files labeled and uploaded by patient and date. No loose documents left unfiled.

Updated in EHR

Legal request pushed before deadline. Provider confirmed delivery timeline after follow-up.

Logged in case tracker

Your Medical Records Retrieval Specialist Handles

Records Requests

Submit requests to providers
Attach authorization forms
Track submission details

Provider Follow-Ups

Call records departments
Re-send missing requests
Confirm processing status

Status Tracking

Maintain request tracker
Update request timelines
Flag overdue records

Record Review

Check for missing pages
Verify date ranges
Catch incomplete files

Document Organization

Label incoming records
Upload into EHR systems
Route to internal teams

Delivery Coordination

Send records to billing
Prepare files for legal use
Confirm records received internally

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.

Step 1

Meet us to discuss
your requirements

Step 2

We shortlist talents
for your review

Step 3

We interview and
assess candidates

Step 4

The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Quistem

Needed executive ops owned.

25% CEO time reclaimed
9 workflows offloaded
1,000+ days supported

Cybersecurity Startup

Needed outbound sales owned.

2,080+ hours delivered
22 sales workflows owned
Sales system live (2 wks)

Provida Family Medicine

Needed clinic ops streamlined.

50% faster admin ops
35% fewer billing errors
25% faster claims

Idaho Legal Estates

Needed intake owned.

100+ hours reclaimed
13+ hours saved weekly
10 workflows fully owned

My Personal Mentors

Needed revenue stabilized.

30+ deals closed monthly
3,600+ clients supported
48-hr inquiry resolution

Delegate Everything but Leadership.

More Virtual Assistant Services

We offer 25+ distinct plans in sales, marketing, customer service, and other operational areas. We also have dedicated industry-focused services such as Real Estate Assistants, Healthcare Virtual Assistants and E-Commerce Virtual Assistants.

Speak to a Wing Expert and find the right fit for your business.

Executive Assistant

Discover expert-tier talent to help with presentations, proposals and more

Sales Development Rep

Engages with prospects, grows your sales pipeline and drives sales

Personal Assistant

Manages your calendar both at work and outside of it

Real Estate Assistant

All-round help for your property listings

Top 1% of Talent

Start in one function, then expand coverage as the business grows.

Healthcare Assistant

Helps co-ordinate appointments with patients, data-entry and insurance filing

Digital Marketing VA

Discover experts in ppc ads, email marketing and growth

Bookkeeping Assistant

Tracks expenses, maintain your books and reconcile statements

Customer Service Rep

Delivers customer support for general queries, complaints and feedbacks

The Problem Isn’t Sending Requests—It’s What Happens After

You can’t stay in provider portals all day, but records still need constant follow-up to actually come in.

Your Wing Virtual Assistant works directly inside your systems and stays on every request until the records are received, complete, and ready to use.

How Wing Keeps Records Moving Without You

This isn’t shared coverage or task-based help—one virtual assistant stays inside your systems, backed by support, so requests don’t stall, reset, or come back to you.

Flexible, No-Commitment Monthly Support

Add support when request volume increases or deadlines stack up. Scale back when things slow down without changing how the work runs.

Secure and Compliance-Ready

Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted (SSL 2048-bit in transit, AES-256 at rest), with restricted, authenticated, and logged access.

NDAs and System-Level Access Control

Access is permission-based. Your assistant works inside your EHR, portals, and document systems with defined roles, so records stay controlled and traceable.

Coverage That Doesn’t Break

One person stays on your requests day to day. If something changes, work continues without being dropped or restarted.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Customer Success Manager

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

Free Replacements

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Quality Control & Supervision

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

Custom Roles

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

Real-time task visibility and status tracking
Documented workflows with built-in oversight
Structured handoffs and cross-time-zone continuity

Highly Rated by Operations & Leadership Teams

4.5

123 Reviews on Google

4.7

51 Reviews on Capterra

4.8

10 Reviews on Goodfirms

4.8

18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...

Christine Mulvey

Director of Marketing
charlesgate.com

I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.

Kelsey Galarza

Co-founder, Orange Marketing orangemarketing.com

Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.

Chris Mullaly

Founder and Managing Partner spiruscapitalpartners.com

Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.

Roy Chua

Principal AvidThink avidthink.com

Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.

Dylan Schiemann

Co-Founder &CEO
livingspec.com

What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.

Marysa C.

Mid-Market (51-1000 emp.)

Medical Records Retrieval Specialist Pricing

Choose part-time or full-time, with U.S.-based, global, or bilingual support.
Either way, requests keep moving without building up or coming back for follow-up.

One clinic saw 25% faster claims processing.

Need help?

Book a Meeting

Book anytime this week

Live Chat

6-9 PM PST weekdays

Full-Time

16% Savings

$1,099/Month

160 Hours per month
Dedicated Medical Records Retrieval VA
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone—any hours you want
Share with colleagues
Unlimited file sharing/storage

Part-Time

$550/Month

80 Hours per month
Dedicated Medical Records Retrieval VA
Free replacement
Customer Success Manager
Rigorous quality control and supervision
Wing Workspace App
Your timezone—choose from designated slots

Sharing is limited
10 GB file sharing/storage limit

Records Shouldn’t Sit After You Request Them

What Wing Assistants Get Done Every Day

Your Medical Records Retrieval Specialist Handles

Records Requests

Provider Follow-Ups

Status Tracking

Record Review

Document Organization

Delivery Coordination

How it Works

Meet us to discuss your requirements

We shortlist talents for your review

We interview and assess candidates

The perfect Wing Assistant joins your team

Measured Results Across Teams

Quistem

Needed executive ops owned.

Cybersecurity Startup

Needed outbound sales owned.

Provida Family Medicine

Needed clinic ops streamlined.

Idaho Legal Estates

Needed intake owned.

My Personal Mentors

Needed revenue stabilized.

Delegate Everything but Leadership.

More Virtual Assistant Services

The Problem Isn’t Sending Requests—It’s What Happens After

How Wing Keeps Records Moving Without You

Flexible, No-Commitment Monthly Support

Secure and Compliance-Ready

NDAs and System-Level Access Control

Coverage That Doesn’t Break

We Meet Challenging Talent Needs and Ensure Ongoing Success

Operational Ownership, Powered by the Wing Workspace App

Get it on

Get it on

Get it on

Highly Rated by Operations & Leadership Teams

4.5

4.7

4.8

4.8

Hundreds of Stellar Client Reviews

Medical Records Retrieval Specialist Pricing

Live Chat

$1,099/Month

$550/Month

Popular Questions

Wing Assistant2150 Shattuck Ave,Berkeley, CA 94704

251 Little Falls Drive, Wilmington, DE 19808

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Digital Marketing Assistant

Virtual Assistant

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+ Many other positions!

Meet us to discuss
your requirements

We shortlist talents
for your review

We interview and
assess candidates

Wing Assistant
2150 Shattuck Ave,
Berkeley, CA 94704

251 Little Falls Drive,
Wilmington, DE 19808