In this blog, we’ll compare medical scribe services from Augmedix vs Wing Assistant. We will see how they compare in helping healthcare practice owners and managers make informed decisions on their medical transcription tasks.
Medical scribes improve the accuracy and efficiency of medical tasks, allowing patients to receive the treatment and medication they truly need. Read on to learn more about two highly reliable scribe services and how they stack up against each other!
Augmedix vs Wing Assistant: What to Know About Augmedix
Augmendix is one of the most popular medical scribe services providers, with over $42 million in expected revenue by the end of 2023. While their AI-powered medical scribe solutions are effective for some medical professionals, some are apprehensive about them.
Launched in 2013, Augmedix offers ambient medical documentation, transcription, and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.
Leveraging AI-powered technology, Augmedix claims their products relieve clinicians of administrative burden, reducing burnout and increasing clinician and patient satisfaction. Augmedix is also leading the revolution in leveraging point-of-care data by connecting millions of clinician-patient interactions and analyzing them to deliver actionable insights that elevate patient care.
The company takes pride in its solutions, saving clinicians up to 3 hours per day, improving productivity by as much as 20%, and increasing satisfaction with work-life balance by over 40%.
Augmedix Solutions
When comparing Augmedix vs Wing Assistant, one thing you can look at are the features of their offerings. As of this writing, Augmedix has four flagship offers flagship offers:
- Augmedix Go – A medical documentation app that allows medical professionals to create a fully automated draft after each patient consultation. The notes are made available in real-time for the physicians to review, edit, and approve.
- Augmedix Live– An ambient AI solution offering synchronous medical documentation and point-of-care support. Aside from the AI automation, Augmedix Live includes a two-way messaging process with a trained medical documentation specialist overseeing communication, transcription, and documentation. The tool captures critical medical information using automatic speech recognition.
- Augmedix Notes – An ambient AI technology to create medical notes. Augmedix Notes allows real-time recording of medical notes, which scribes upload to the EHR system for the next patient’s visit. Like Augmedix Live, a trained medical documentation specialist oversees the data.
- Augmedix Prep – An AI-powered chart preparation solution for every patient visit. Augmedix Prep allows documentation specialists to synthesize data on a patient’s demographics, medical history, prior diagnosis, treatment plan, and more. This software enables medical professionals to communicate with their patients seamlessly.
Understanding the Technology Behind Augmedix Solutions
While the documentation and data-processing procedures vary in each tool, the core of all Augmedix solutions is extracting relevant data from clinician-patient conversations, converting them to medical records in real-time, and uploading them to the EHR data cloud.
Considering the nature of their offers, it’s not surprising to know that they use Natural Language Processing (NLP) to process medical data. NLP is a branch of AI that enables computers to comprehend, generate, and manipulate human language. It can scrutinize data from natural language sources, such as text and voice.
The automatic speech recognition feature across all the Augmedix solutions uses Large Language Models (LLMs) that enable real-time documentation. These LLMs are a type of AI that mimics human intelligence. It uses statistical models to analyze enormous datasets, learn patterns, and track connections between words and phrases.
Augmedix vs Wing Assistant: Drawbacks of Hiring from Augmedix
Despite the vast potential of Augmedix solutions, the medical community has significantly pinpointed the disadvantages of using their services. While amenable, some of these drawbacks can be detrimental to the entire treatment process of the patient.
Augmedix Live
Here are some of the limitations of Augmedix’s AI solutions:
Accuracy Challenges
The NLP integration of Augmedix Live could be better, just like other NLP-powered solutions in the market today. AI may need help recognizing complex medical terminology and handling nuanced accents, leading to inaccuracies in transcriptions. This is especially true for complex medical cases, which may generate significant errors, potentially affecting patient care.
Contextual Limitations
While trainable, AI solutions cannot fully comprehend context, tone, and nuances in human conversations, especially in the medical field. This could result in misinterpretations, which may affect the treatment plan for a patient. Having a human-in-the-loop solution is still much better.
Data Privacy Concerns
The healthcare sector is one of the most apprehensive communities towards data processing and AI technology, and for good reasons. Transcribed medical records contain sensitive and confidential patient information. The integration of AI makes healthcare CRM susceptible to hacking, data leaks, and security breaches.
Limited Adaptability
The medical industry has some of the most complex terminologies, procedures, and practices. With this in mind, AI solutions might have difficulty adapting all this information holistically.
Loss of Personalization
While Augmedix solutions are still overseen by medical professionals, AI solutions and automation can lead to the loss of personalization. Medical personnel may lose individual patient details, unique interactions, and other distinctive attributes of a medical encounter in the sea of data. If this happens, it will affect the doctor-patient relationship.
Augmedix Notes
On the other hand, here are the limitations of Augmedix ambient AI solutions or their human-assisted tech solutions:
Efficiency Challenges
Augmedix’s human-assisted scribing would still rely on their scribes’ knowledge and skills, regardless of how powerful their complementary AI tools are. For this reason, the records are still susceptible to biases and inconsistencies. The bigger problem is that these erroneous data may be more difficult to spot because of the automated documentation process.
Subjectivity and Inconsistency
The data and records placed in the CRM would vary depending on the scribes assigned. Data inconsistencies like this will slow down physicians, making having a scribe counterproductive. Two patients with similar demographics, symptoms, and medical records might have different treatment plans because of the inconsistencies in their data.
Lack of Adaptability and Training
The entire efficiency of Augmedix solutions depends on their medical scribes' familiarity with their own technologies. For this reason, it’s imperative to put the spotlight on their training. Each medical writer should be an expert in healthcare and technology, allowing them to leverage the technology they will be working on fully.
Negative Scribe Experiences
Most notably, Augmedix has low online ratings from the scribes who worked with them. The company has an average of 3.4 rating from their document specialists on Indeed, with one scribe claiming it needs more organized training processes. It’s important to note that these medical scribes directly work on numerous medical records. A single error due to their working demeanor could gravely affect a patient’s treatment.
Benefits of AI-powered Medical Transcription and Documentation
While there are various drawbacks to using AI-powered solutions, it still improves the medical transcription and documentation process. Here are just some of the pros of leveraging AI in medical transcription.
Cost Savings and Scalability
Automating transcription tasks with AI leads to cost savings through reduced reliance on manual labor. Aside from its cost efficiency, it also reduces the risk of burnout among medical professionals, as it automates daily mundane tasks. Furthermore, AI’s capacity to process large volumes of transcription notes gives healthcare providers opportunities for scaling.
Speed and Efficiency
AI-powered medical transcription solutions offer real-time or near-real-time transcription. This boosts the efficiency of the entire documentation process, enabling swift data analysis to produce medical offers such as medications, treatment plans, follow-up consultations, and more.
Accuracy and Consistency
Advanced AI algorithms ensure high accuracy and consistency, reducing errors commonly associated with manual transcription. Automated data processing also allows medical professionals to easily spot inconsistent and erroneous data, enabling them to implement swift data correction strategies.
Enhanced Searchability and Insights
Authorized personnel can easily retrieve AI-processed medical information through simple CMS searches. This eradicates bottlenecks and friction within the diagnosis process. Furthermore, the data can be processed anytime for swift generation of medical insights.
What to Know About Wing Assistant
While numerous AI-led scribing and documentation solutions are in the market today, like those of Augmedix, it won’t hurt to rely on expert, human medical scribes, like those from Wing Assistant.
Wing is a virtual assistant services provider that offers expert medical scribing services. Wing connects healthcare practice owners to medical scribes with experiences in healthcare and technology, both of which are paramount in providing top-grade medical scribing and documentation services.
Compared to Augmedix, where clinicians rely on AI solutions and numerous documentation specialists, Wing Assistant allows businesses to have a dedicated medical scribe to work closely on patient records and information.
Wing’s Human-in-the-Loop Processes Make a Better Product
Best of all, Wing threads AI into all aspects of its operations. Wing scribes are humans that augment their services with artificial intelligence. Besides using medical scribing software, Wing Assistants leverage technology in many aspects of work.
For one, the company has a first-in-class assistant management app where clients can assign tasks and securely share login credentials, among others. Wing also has an AI sentiment analysis tool helping their quality assurance and supervisory teams.
Wing Assistant takes pride in its strict and comprehensive hiring process, allowing them to create a pool of experts who could render premium services to their clients. The company also provides highly satisfactory employment packages. It fosters a strong company culture, ensuring that all its offshore specialists can give nothing less than expert services to clients, especially those in the healthcare industry.
Since Wing Assistant is a digital service provider employing medical scribes, healthcare practice owners can be sure they get the best of both worlds–technology-driven medical documentation solutions backed by human expertise for accuracy and quality.
Advantages of Hiring a Medical Scribe from Wing
When hiring a medical scribe from Augmedix vs Wing Assistant, one must also consider the unique pros that Wing clients get. Here are some of the benefits enjoyed by Wing Assistant’s healthcare partners:
Personalized Attention and Practice Adaptability
Wing Assistant provides what could be the most notable edge of expert medical scribes to AI-led documentation tools–empathetic human interaction.
Wing’s staff prioritizes personalized attention and adaptability to cater to specific practice needs. Unlike AI solutions that might lack contextual understanding, Wing’s human assistants comprehend the nuances of medical interactions, capturing patient information with precision and empathy. This personal touch enhances the accuracy and quality of medical documentation.
Expertise and Understanding of Medical Terminologies
A rigorous hiring and training process is paramount in the medical field. Despite this, one cannot argue that the process burns out resources. Wing alleviates this operational burden among medical service providers by implementing a standard hiring process for their healthcare partners.
Wing’s medical scribes undergo rigorous vetting, ensuring they understand medical terminologies, procedures, and protocols. This expertise minimizes the likelihood of errors in transcribing complex medical terms, ultimately leading to more accurate and reliable documentation.
Seamless Workflow Integration
One of Wing’s key advantages is the seamless integration of its assistant services into existing practice workflows. Because their services don’t entail AI integration to on-prem solutions, CRMs, and other existing medical software, they don’t disrupt any existing processes or infrastructures. This seamless integration eliminates disruption and allows healthcare providers to transition effortlessly into utilizing Wing’s assistance for their medical documentation needs.
With Wing, it’s business as usual but with heightened productivity and efficiency among your medical documentation team.
Dedicated Customer Success Manager
Wing Assistant goes beyond just providing scribes. The availability of a dedicated Customer Success Manager enhances the overall experience for healthcare practice owners and managers.
This manager serves as a point of contact for ongoing support, addressing any concerns, providing guidance, and ensuring that the partnership with Wing is optimized for an efficient and successful workflow.
Augmedix vs Wing Assistant: The Bottom Line
There’s no denying that Augmedix and Wing Assistant are two prominent medical scribe service providers with unique offers that healthcare practice owners can consider. Augmedix harnesses AI-driven solutions to enhance efficiency and alleviate administrative burdens for healthcare professionals.
Despite the heightened productivity brought by their technological integration, a close examination has revealed potential limitations in accuracy, data privacy concerns, and the risk of losing the essential personalized touch in patient care.
On the other hand, Wing Assistant stands out as a provider that prioritizes the human touch in medical documentation. Through their meticulous vetting process, Wing ensures that their medical scribes possess medical expertise and a profound grasp of terminology, resulting in accurate and reliable transcriptions.
Hire Skilled Medical Scribes from Wing
Healthcare practice owners can now make informed decisions on how they can improve the efficiency and productivity of their medical documentation team.
To further help you determine the specific services your practice needs, you can book a call with Wing to learn more about their medical scribe services. This can help your team explore potential operational areas that Wing’s expert medical scribes can improve.
Aya is Wing Assistant’s blog manager. When she’s not wrangling content briefs, editing article drafts and handling on-page SEO, she is crafting messages for Wing’s other communication materials. Aya writes about SaaS startups, marketing for startups, search engine optimization, and pop culture.
