Dianne Florendo
6 minutesNearly 60% of businesses now run some form of workflow automation, and most small teams get there the same...
6 minutesMedical office staff now spend an average of 34 hours a week on administrative tasks, according to a 2026...
4 minutesHere’s the split most teams are already living with, whether they’ve named it or not: refund and password-reset requests...
5 minutesEven with mature automation, Gartner projects that AI and automation will handle up to 80% of common customer service...
5 minutesCustomers have gotten less patient, not more. Most now expect a reply within an hour, yet the actual average...
6 minutesFounders often delegate the wrong half of the job. Research on organizational effectiveness has found that companies where decisions...
6 minutesNew staffing starts climbed 14.4% in early 2026 as more companies leaned on flexible and contract arrangements to manage...
9 minutesTL;DR: If you're searching for the best virtual assistant service, you've probably scanned a handful of "best of" roundups...
5 minutesResearch cited by Harvard Business Review found that 67% of well-formulated strategies fail because of poor execution, not poor...