Insurance Virtual Assistant

Renewals Don't Follow Up Themselves

  • One dedicated assistant. Renewals, claims, and policy admin daily.
  • Agents stay client-facing. Admin stays off their plate.
  • Your AMS, your workflows. Nothing falls through.
4.8/5 avg.
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  • Leader in Managed Virtual Assistant Services
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10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

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Client calls handled, renewals flagged and booked before expiry. 

  • Updated in Applied Epic
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Applications submitted, missing documents collected and logged.

  • Tracked in Hawksoft
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Open claims followed up, carrier documents secured and filed. 

  • Managed in Salesforce
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Client reviews confirmed, appointment summaries prepared and sent. 

  • Scheduled in Calendly

Your Insurance Virtual Assistant Handles

01
Communication & Scheduling
  • Take client phone calls
  • Handle client emails
  • Book agent appointments
02
Policy Support & Onboarding
  • Submit policy applications
  • Chase missing documents
  • Send policy documents
03
Claims & Renewals
  • Handle claims intake
  • Prepare renewal reviews
  • Follow up with carriers
04
Data & Policy Management
  • Update policy records
  • Maintain client records
  • Organize policy files
05
Reporting & Pipeline
  • Track open items
  • Monitor turnaround times
  • Maintain renewal pipeline

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Delegate Everything but Leadership.

When Renewals Have No Owner, Policies Lapse

Clients don’t hear back, carriers don’t get chased, and renewal season turns into a backlog nobody has time to clear.

Your Wing insurance assistant works inside your AMS daily so renewals get flagged, claims get followed up, and nothing falls through.

Built So Your Agency Never Falls Behind on Renewals

One dedicated insurance assistant matched to your agency workflows, backed by Wing oversight and quality control, so coverage scales without you managing every follow-up.

Flexible, No-Commitment Monthly Support

Add coverage during renewal season or as client volume grows. No contracts, no restructuring, and no changes to your existing AMS workflows or carrier processes.

Secure and Compliance-Ready

Wing is ISO 27001 compliant and SOC 2 certified. Client data and policy files are encrypted in transit and at rest with restricted, logged access.

NDAs and Custom Agency Policies

Client data, policy records, and carrier communications stay protected with NDAs and custom policies aligned to your agency standards and compliance requirements.

Coverage That Doesn’t Break

One dedicated assistant handles your agency daily. Coverage holds without losing carrier context or letting renewals slip between sessions.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Rolepage We Meetsec

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)

Insurance Virtual Assistant Pricing

Choose part-time or full-time, with a global or US-based insurance assistant. Bilingual support is available if needed.

One dedicated assistant stays responsible for your renewals and policy admin.

Full-Time
16% Savings

$1,599/Month

  • 160 Hours per month
  • Dedicated Insurance Virtual Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$999/Month

  • 80 Hours per month
  • Dedicated Insurance Virtual Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

A dedicated virtual assistant from Wing handles client calls, submits policy applications, manages renewals, follows up on claims, and maintains policy records. Your insurance assistant works inside Applied Epic, Hawksoft, Salesforce, and Calendly so nothing falls through between client calls.

Looking to hire a virtual assistant for insurance agency support? Wing matches you with a dedicated assistant within 48 hours. They work inside your existing AMS and follow your agency workflows without job posts, interviews, or ramp time.

A virtual assistant for insurance agents handles the daily execution layer including renewals, claims follow-up, policy applications, and client communication. Wing virtual assistant services make sense when renewals are slipping, claims are sitting without follow-up, or your agents are spending time on admin instead of clients.

A remote insurance assistant works inside your AMS, CRM, and communication tools from an offsite location, handling renewals, claims, and policy admin daily. Wing provides a dedicated assistant backed by a Customer Success Manager and QA oversight so coverage stays consistent without you supervising every task.

An insurance agency virtual assistant handles the same renewal, claims, and policy admin work a CSR would cover, without the overhead of a full-time hire. No benefits, no payroll risk, and no replacement cycle when someone leaves. Wing provides managed coverage that scales with your agency volume.

Wing plans start at $999/month part-time and $1,599/month full-time. Pricing varies by coverage hours and bilingual needs. Book a call for the right fit.

Dedicated. Your Wing assistant works exclusively on your account during scheduled hours, building familiarity with your carriers, your clients, and your renewal workflows over time.

AI can populate forms and flag expiring policies. It can't chase a carrier for a missing document, handle a client call about a claim, or build the agency context that keeps renewals moving consistently. Your Wing assistant knows your carriers, your clients, and your renewal calendar after months on the account. 

An insurance virtual assistant is a dedicated individual hire embedded in your agency workflows. Insurance BPO services refer to outsourcing entire back-office functions at scale, which is a different model entirely. For broader insurance industry support see Wing's Virtual Assistant for Insurance. Explore how Wing solves broader operations bottlenecks.

Wing is ISO 27001 compliant and SOC 2 certified, with NDAs and role-based access controls on every account. Client data and policy files are encrypted in transit and at rest from day one.

Not sure where you're stuck?

A 15-minute call to find your biggest bottleneck, then Wing owns it.

65%

leadership time reclaimed

more team productivity