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- Bryant West Psychology Uses Wing to Cut 100+ Admin Hours per Month
Bryant West Psychology Uses Wing to Cut 100+ Admin Hours per Month
Results
Hours/Week for
Clinic Admin
Fewer Emails and
Manual Follow-Ups
Reduction in Time to
Recruit and Onboard
Industry
Medical
Company size
Enterprize
Teams
Company-wide
Wing plan
Healthcare VA
“At first, I was a little unsure about communication—I’ve had experiences where language clarity or call quality were issues. But with our assistant, that was never a problem. His English is excellent, and everything’s been clear and smooth from day one.”
Stephen Schneider
Clinical Director
A team of clinicians delegates administrative tasks—such as patient scheduling and billing—to a healthcare-trained Wing Assistant, ensuring operational continuity and clinical focus.
Bryant West Psychology, located in Midtown Manhattan, provides comprehensive mental health services including individual, couples, group, and family psychotherapy, psychiatric medication management, and assessments for both adults and children. Despite a strong service offering, Bryant West faced administrative bottlenecks, particularly impacting their psychiatric division.
The practice’s psychiatrists required significant administrative support for tasks like scheduling and confirming appointments, billing, and managing patient paperwork. These demands increasingly overwhelmed the existing administrative team, consuming up to 25 hours weekly and detracting from other essential duties.
Bryant West recognized that traditional executive assistants might not possess the necessary healthcare-specific knowledge, especially regarding HIPAA compliance, patient sensitivity, and billing intricacies.
Wing's HIPAA Training Sealed the Deal
Stephen Schneider, Clinical Director of Bryant West, sought a healthcare-specific Virtual Assistant (VA) service with HIPAA compliance training. After researching and reading positive online reviews, they selected Wing Assistant to address the practice’s growing administrative needs.
Bryant West, Meet Ed, your Healthcare VA
Wing Assistant assigned Ed, or Edsel, a seasoned healthcare VA from the Philippines with over seven years of industry experience. Ed was onboarded swiftly, supported by Bryant West’s internal administrator, who transferred critical responsibilities smoothly from day one.
Wing Assistant maintained continuous behind-the-scenes quality assurance for Ed’s work through structured hierarchical support involving supervisors, team captains, and dedicated quality specialists. Daily check-ins via automated tracking systems and regular one-on-one coaching sessions ensured his consistently high assistant performance. Additionally, Wing Assistant proactively addressed potential issues through structured escalation protocols, swiftly resolving concerns identified during regular monitoring and feedback loops.
Seamless Integration and Impact
Ed seamlessly integrated into Bryant West’s existing workflow, quickly assuming responsibilities such as:
- Scheduling and confirming patient appointments
- Billing tasks, including insurance submissions and patient invoicing
- Ensuring timely completion of patient paperwork
- Recording incoming payments into the electronic medical records system
- Monitoring clinician licensing and insurance requirements
