Dedicated support that represents your brand.
Outsource Your Customer Support. Keep Every Customer.
- Dedicated agents own every ticket, chat, and email end to end.
- Briefed on your brand before handling a single ticket.
- Wing manages performance. You stay focused on growth.
4.8/5 avg.
500+ reviews
Why Wing
Dedicated Agents. Brand Knowledge. Daily Supervision.
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Outsourced Agents Forget Your Customers. Wing's Don't.Traditional outsourcing rotates shared agents. Wing assigns one dedicated agent who learns your customers and brand.
Dedicated. Not shared.
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Good CSRs Are Hard to Find. Wing Finds Them For You.Finding skilled support talent takes months. Wing matches a dedicated CSR to your queue in days.
Live in 48 hours
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You Shouldn't Have to Manage Your Support Team.Most outsourcing leaves performance management on you. Wing’s Success Manager monitors quality daily.
Always supervised
Getting Started
Your Support Queue Covered. Starting in 48 Hours.
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Tell us about your needs
A short call to map your ticket volume, channels, and tools so we can find the right fit.
15-minute call
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We match your support agent
Wing selects a dedicated CSR based on your tools and tone. We handle briefing and oversight.
Matched to your brand
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Your queue starts moving
Your agent is working inside your existing support tools. Wing manages from there.
Live in 48 hours
The Smart Decision
In-House. BPO Provider. Wing. Here's the Difference.
| Wing | In-House CSR | BPO Provider | |
|---|---|---|---|
|
Cost |
65% lower than local hire |
$55k+ fully loaded plus $5,475 recruiting |
Per-ticket or per-agent. Often opaque. |
|
Dedicated |
Yes—your customers only |
Yes |
No—shared agent pool |
|
Familiarity |
Yes—builds over months |
Yes—over time |
No—resets every time |
|
Brand voice |
Yes—one agent, your tone |
Yes |
No—scripts vary |
|
Contract |
Month to month |
Employment contract |
Long-term BPO contracts |
|
Who manages |
Wing handles everything |
You |
Provider, no visibility |
|
Replacement |
24 hours at no cost |
Months of sunk cost |
Locked into contract |
Why Wing Works
What the Wing Model Delivers for Support Teams
48 hrs
to have your support agent working.
65%
lower cost than an in-house CSR hire.
10,000+
companies supported across 88 countries.
24 hrs
to replace your agent at no cost to you.
Faster Responses. Fewer Follow-Ups. Every Customer Kept.
"There's pre-Wing Mountain Gazette and post-Wing Mountain Gazette. Post-Wing Mountain Gazette is a much better place for us to be."
— Editor and Owner, Mountain Gazette
Mountain Gazette had no consistent owner for customer emails. Wing embedded a dedicated CSR and kept every interaction moving.
- 29% faster customer response times
- 50% fewer manual follow-ups
- Customer communications fully owned end-to-end
"Wing's employees had great work ethic. They delivered what we asked for and communicated consistently."
— Co-Founder, My Personal Mentors
As My Personal Mentors scaled, follow-ups were slipping and customers weren’t getting responses. Wing fixed that.
- 30+ requests handled per month
- 48-hour turnaround on every interaction
- 8+ recurring tasks offloaded
Explore the Roles
Find the Right Support Coverage for Your Team.
Each role is available part-time or full-time. Start with one and expand as support volume grows.
CSR
Tickets, emails, live chat, and CRM updates handled daily across all your support channels.
Bilingual Virtual Assistant
English and Spanish customer support for businesses serving multilingual customers.
Ecommerce Assistant
Order management, returns, product inquiries, and customer support for online stores.
Common Questions
Good Questions. Real Answers.
Your Customers Deserve Better Than a Script Reader.
One dedicated agent. Your brand. Your tone. Your customers. Wing manages the rest.
Free consultation
•
No long-term contract
