Medical Records Retrieval Specialist
Records Shouldn’t Sit After You Request Them
- Requests are picked up and followed through across providers
- One person owns every request from submission to delivery
- Built-in oversight catches delays before they block work
See what’s in and what’s still missing.
4.8/5 avg.
- Leader in Managed Virtual Assistant Services
10,000+ Active Assistants Powering 10,000+ Companies
What Wing Assistants Get Done Every Day
Five records requests sent to different providers. Two needed re-submission after no response.
- Updated in provider portals
Three follow-ups completed on aging requests. One hospital confirmed processing after delay.
- Tracked in request log
Records received from a clinic. Missing imaging flagged and requested same day.
- Reviewed in EHR
Incoming files labeled and uploaded by patient and date. No loose documents left unfiled.
- Updated in EHR
Legal request pushed before deadline. Provider confirmed delivery timeline after follow-up.
- Logged in case tracker
Your Medical Records Retrieval Specialist Handles
Records Requests
- Submit requests to providers
- Attach authorization forms
- Track submission details
Provider Follow-Ups
- Call records departments
- Re-send missing requests
- Confirm processing status
Status Tracking
- Maintain request tracker
- Update request timelines
- Flag overdue records
Record Review
- Check for missing pages
- Verify date ranges
- Catch incomplete files
Document Organization
- Label incoming records
- Upload into EHR systems
- Route to internal teams
Delivery Coordination
- Send records to billing
- Prepare files for legal use
- Confirm records received internally
How it Works
Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
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Meet us to discuss
your requirements
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We shortlist talents
for your review
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We interview and
assess candidates
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The perfect Wing Assistant joins your team
Measured Results Across Teams
Real companies. Defined ownership. Measurable outcomes.
Quistem
Needed executive ops owned.
- 25% CEO time reclaimed
- 9 workflows offloaded
- 1,000+ days supported
Cybersecurity Startup
Needed outbound sales owned.
- 2,080+ hours delivered
- 22 sales workflows owned
- Sales system live (2 wks)
Provida Family Medicine
Needed clinic ops streamlined.
- 50% faster admin ops
- 35% fewer billing errors
- 25% faster claims
Idaho Legal Estates
Needed intake owned.
- 100+ hours reclaimed
- 13+ hours saved weekly
- 10 workflows fully owned
My Personal Mentors
Needed revenue stabilized.
- 30+ deals closed monthly
- 3,600+ clients supported
- 48-hr inquiry resolution
Delegate Everything but Leadership.
More Virtual Assistant Services
We offer 25+ distinct plans in sales, marketing, customer service, and other operational areas. We also have dedicated industry-focused services such as Real Estate Assistants, Healthcare Virtual Assistants and E-Commerce Virtual Assistants.
Speak to a Wing Expert and find the right fit for your business.
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Executive AssistantDiscover expert-tier talent to help with presentations, proposals and more
- Sales Development RepEngages with prospects, grows your sales pipeline and drives sales
- Personal AssistantManages your calendar both at work and outside of it
- Real Estate AssistantAll-round help for your property listings
- Top 1% of TalentStart in one function, then expand coverage as the business grows.
- Healthcare AssistantHelps co-ordinate appointments with patients, data-entry and insurance filing
The Problem Isn’t Sending Requests—It’s What Happens After
You can’t stay in provider portals all day, but records still need constant follow-up to actually come in.
Your Wing Virtual Assistant works directly inside your systems and stays on every request until the records are received, complete, and ready to use.
How Wing Keeps Records Moving Without You
This isn’t shared coverage or task-based help—one virtual assistant stays inside your systems, backed by support, so requests don’t stall, reset, or come back to you.
Flexible, No-Commitment Monthly Support
Add support when request volume increases or deadlines stack up. Scale back when things slow down without changing how the work runs.
Secure and Compliance-Ready
Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted (SSL 2048-bit in transit, AES-256 at rest), with restricted, authenticated, and logged access.
NDAs and System-Level Access Control
Access is permission-based. Your assistant works inside your EHR, portals, and document systems with defined roles, so records stay controlled and traceable.
Coverage That Doesn’t Break
One person stays on your requests day to day. If something changes, work continues without being dropped or restarted.
We Meet Challenging Talent Needs and Ensure Ongoing Success
Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.
Operational Ownership, Powered by the Wing Workspace App
Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.
- Real-time task visibility and status tracking
- Documented workflows with built-in oversight
- Structured handoffs and cross-time-zone continuity
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Microsoft
Highly Rated by Operations & Leadership Teams
4.5
123 Reviews on Google
4.7
51 Reviews on Capterra
4.8
10 Reviews on Goodfirms
4.8
18 Reviews on Clutch
Hundreds of Stellar Client Reviews
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Director of Marketing
charlesgate.com
charlesgate.com
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Principal AvidThink avidthink.com
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Co-Founder &CEO
livingspec.com
livingspec.com
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C.
Mid-Market (51-1000 emp.)
Medical Records Retrieval Specialist Pricing
Choose part-time or full-time, with U.S.-based, global, or bilingual support.
Either way, requests keep moving without building up or coming back for follow-up.
One clinic saw 25% faster claims processing.
Full-Time
16% Savings
$1,099/Month
- 160 Hours per month
- Dedicated Medical Records Retrieval VA
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Wing Workspace App
- Your timezone—any hours you want
- Share with colleagues
- Unlimited file sharing/storage
Part-Time
$550/Month
- 80 Hours per month
- Dedicated Medical Records Retrieval VA
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Wing Workspace App
- Your timezone—choose from designated slots
- Sharing is limited
- 10 GB file sharing/storage limit