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Hire Managed Virtual Assistants






    Underwriter Virtual Assistant

    Files Shouldn't Sit After Approval With Conditions

    Underwriter-Assistant
    10,000+ Active Assistants Powering 10,000+ Companies

    What Wing Assistants Get Done Every Day

    Check (1)
    Conditions cleared with supporting docs attached. No items signed off without proof.
    • Updated in Encompass
    Check (1)
    Re-submission prepped with cleared docs attached. No file sent back for missing items.
    • Prepped in Encompass
    Check (1)
    Income calculated on a self-employed file. No re-work needed at underwriter review.
    • Worked in income worksheet
    Check (1)
    Lock expiration flagged and chased before deadline. No files lost to expired locks.
    • Tracked in pipeline report

    Your Underwriter Virtual Assistant Handles

    01
    File Stacking & Prep
    • Stack and index loan files
    • Run AUS findings (DU/LP)
    • Flag missing or expired docs
    02
    Condition Tracking
    • Track outstanding conditions
    • Chase items from LOs/borrowers
    • Log condition status updates
    03
    Income Calculation
    • Calculate W-2 and SE income
    • Build income worksheets
    • Reconcile docs to AUS inputs
    04
    Third-Party Orders
    • Order appraisals and title
    • Pull VOEs and fraud reports
    • Track report turn times
    05
    Re-Submission Coordination
    • Prep files for UW re-review
    • Attach cleared condition docs
    • Confirm AUS re-runs
    06
    Pipeline Reporting
    • Update file status daily
    • Build pipeline reports
    • Flag at-risk locks early

    How it Works

    Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
    • Step 1
      Meet us to discuss
      your requirements
    • Step 2
      We shortlist talents
      for your review
    • Step 3
      We interview and
      assess candidates
    • Step 4
      The perfect Wing Assistant joins your team

    Measured Results Across Teams

    Real companies. Defined ownership. Measurable outcomes.

    Delegate Everything but Leadership.

    Conditions Stall After Approval, Not Before It

    You can’t stay on conditions, lock dates, and re-submissions all day. But files don’t clear themselves.

    Your Wing Virtual Assistant works directly inside your LOS and stays on the file so conditions don’t stall and locks don’t expire while the queue keeps moving.

    How Wing Keeps Pipelines Moving

    One virtual assistant stays inside your LOS and condition queue, backed by support, so context holds and coverage doesn’t reset between files or cycles.

    Flexible, No-Commitment Monthly Support

    Add support when rate-lock cycles stack up. Scale back when things slow down without changing how files are handled.

    NDAs and System-Level Access Control

    Your assistant works inside your LOS and AUS tools with defined permissions. You control what gets accessed, updated, and submitted.

    Secure and Compliance-Ready

    Wing is ISO 27001 compliant and SOC 2 certified. Data is encrypted in transit and at rest, with restricted and logged access.

    Coverage That Doesn't Reset

    One assistant stays on your conditions queue day to day. If coverage expands, work continues without re-explaining mid-cycle.

    We Meet Challenging Talent Needs and Ensure Ongoing Success

    Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

    Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

    We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

    Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

    Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

    If quality is your goal, Wing remains the best choice in this industry.

    We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

    Rolepage We Meetsec

    Operational Ownership, Powered by the Wing Workspace App

    Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

    • Real-time task visibility and status tracking
    • Documented workflows with built-in oversight
    • Structured handoffs and cross-time-zone continuity
    App Img 2x (1)
    Logo (1)

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    Highly Rated by Operations & Leadership Teams

    4.5

    Google Cicle
    123 Reviews on Google

    4.7

    Capterra N
    51 Reviews on Capterra

    4.8

    Goodfirms N
    10 Reviews on Goodfirms

    4.8

    Clutch N
    18 Reviews on Clutch

    Hundreds of Stellar Client Reviews

    Clutch N
    Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
    Christine Mulvey
    Christine Mulvey
    Director of Marketing
    charlesgate.com
    Google Cicle
    I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
    Kelsey Galarza
    Kelsey Galarza
    Co-founder, Orange Marketing orangemarketing.com
    Google Cicle
    Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
    Chris Mullaly
    Chris Mullaly
    Founder and Managing Partner spiruscapitalpartners.com
    Capterra N
    Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
    Roy Chua
    Roy Chua
    Principal AvidThink avidthink.com
    Google Cicle
    Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
    Dylan Schiemann
    Dylan Schiemann
    Co-Founder &CEO
    livingspec.com
    1921
    What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
    Marysa C
    Marysa C.
    Mid-Market (51-1000 emp.)

    Underwriter Virtual Assistant Pricing

    Part-time or full-time coverage available, with bilingual support if your team requires it.

    Either way, one person stays on your condition queue, and locks don’t expire while files are waiting to move.

    Full-Time

    $1,599/Month

    • 160 Hours per month
    • Dedicated Underwriter VA
    • Free replacement
    • Customer Success Manager
    • Rigorous quality control and supervision
    • Wing Workspace App
    • Your timezone—any hours you want
    • Share with colleagues
    • Unlimited file sharing/storage
    Part-Time

    $1,119/Month

    • 80 Hours per month
    • Dedicated Underwriter VA
    • Free replacement
    • Customer Success Manager
    • Rigorous quality control and supervision
    • Wing Workspace App
    • Your timezone—choose from designated slots
    • Sharing is limited
    • 10 GB file sharing/storage limit

    FAQs

    Yes. You get a dedicated underwriter assistant who stays on your files during scheduled hours, so conditions don't need to be re-explained or rechecked.

    You choose the schedule based on your pipeline volume and lock cycles. Hire an underwriter assistant part-time or full-time to fit how your team operates.

    Yes. You can communicate with your assistant from anywhere using Slack, email, or the Wing app while they stay inside your LOS and condition queue.

    Within scheduled hours, you can assign as much as needed when you outsource underwriter assistant support. Work continues without per-task limits or resets.

    Extended coverage is available if you need to book an underwriter assistant across time zones or manage high-volume rate-lock cycles.

    Most teams use Slack, email, or the Wing app. Your underwriter assistant services fit into your workflow so condition follow-ups don't get missed.

    Wing provides a professional underwriter assistant for hire who stays on files, conditions, and re-submissions so locks don't expire and re-reviews don't pile up.

    During scheduled hours, updates are handled quickly so files don't sit between conditions or miss lock timing.

    Yes. Wing assistants are AI-trained and proficient in modern AI tools, alongside LOS platforms like Encompass and Calyx, so they work efficiently inside your existing stack.

    Yes. Smaller teams often choose Wing over an underwriter agency when file volume increases but internal follow-through can't keep up.

    Yes. Many lenders get underwriter assistant support part-time when condition volume picks up, without committing to a full-time credentialed hire.