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Hire Managed Virtual Assistants






    HIPAA Compliant Virtual Assistant

    HIPAA-Compliant Support for Patient Admin

    HIPAA-Compliant-VA
    10,000+ Active Assistants Powering 10,000+ Companies

    What Wing Assistants Get Done Every Day

    Check (1)
    Patient calls handled and documented. No interactions left unlogged before close.
    • Recorded in Epic
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    Insurance eligibility verified, policy details updated. No appointments left unconfirmed.
    • Checked in Availity
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    Prior authorizations submitted with clinical notes attached. No requests left incomplete.

    • Submitted in Waystar
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    Demographics updated, EOBs uploaded. No patient charts left incomplete before close.

    • Updated in Epic

    Your HIPAA-Compliant Virtual Assistant Handles

    01
    Scheduling & Patient Flow
    • Book and reschedule appointments
    • Call overdue patients
    • Send appointment reminders
    02
    Phone & Patient Communication
    • Answer inbound calls
    • Return voicemails
    • Respond to patient portal messages
    03
    Insurance & Billing Support
    • Verify insurance eligibility
    • Submit claims
    • Check claim status
    04
    Records & Practice Systems
    • Update patient demographics
    • Enter insurance details
    • Upload EOBs to charts
    05
    Treatment Coordination
    • Schedule pending treatment
    • Send specialist referrals
    • Upload referral documents
    06
    Front-Office Admin
    • Monitor shared inbox
    • Prepare daily task list
    • Track open follow-ups

    How it Works

    Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
    • Step 1
      Meet us to discuss
      your requirements
    • Step 2
      We shortlist talents
      for your review
    • Step 3
      We interview and
      assess candidates
    • Step 4
      The perfect Wing Assistant joins your team

    Measured Results Across Teams

    Real companies. Defined ownership. Measurable outcomes.

    Delegate Everything but Leadership.

    You Can’t Risk
    PHI Mistakes

    Your Wing HIPAA-Compliant Virtual Assistant works directly inside your EHR using your defined user permissions

    Patient updates are entered correctly. Insurance details are verified before visits. Sensitive information stays inside approved systems, not shared across unsecured channels.

    Structured for HIPAA-Sensitive Workflows

    Your Wing HIPAA Virtual Assistant operates under a signed BAA and follows your defined access levels, documentation rules, and escalation standards.

    Flexible Month-to-Month Coverage

    When call volume spikes or intake backs up, you can increase hours. When things stabilize, you scale back. No long hiring cycles. No adding payroll you might not need in three months.

    Confidentiality and Healthcare Standards

    Your assistant follows your intake rules, routing standards, and documentation process exactly as written. Access stays within your approved systems. Sensitive information isn’t shared outside the medical virtual assistant.

    Coverage That Holds Under Volume

    If scheduling surges or insurance follow-ups pile up, you can add hours or bring on additional support without disrupting documentation accuracy or patient communication.

    HIPAA-Compliant and Secure

    Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted in transit with 2048-bit SSL and encrypted at rest using AES-256 standards. Access is authenticated, restricted, logged, and auditable.

    We Meet Challenging Talent Needs and Ensure Ongoing Success

    Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

    Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

    We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

    Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

    Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

    If quality is your goal, Wing remains the best choice in this industry.

    We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

    Rolepage We Meetsec

    Operational Ownership, Powered by the Wing Workspace App

    Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

    • Real-time task visibility and status tracking
    • Documented workflows with built-in oversight
    • Structured handoffs and cross-time-zone continuity
    App Img 2x (1)
    Logo (1)

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    Highly Rated by Operations & Leadership Teams

    4.5

    Google Cicle
    123 Reviews on Google

    4.7

    Capterra N
    51 Reviews on Capterra

    4.8

    Goodfirms N
    10 Reviews on Goodfirms

    4.8

    Clutch N
    18 Reviews on Clutch

    Hundreds of Stellar Client Reviews

    Clutch N
    Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
    Christine Mulvey
    Christine Mulvey
    Director of Marketing
    charlesgate.com
    Google Cicle
    I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
    Kelsey Galarza
    Kelsey Galarza
    Co-founder, Orange Marketing orangemarketing.com
    Google Cicle
    Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
    Chris Mullaly
    Chris Mullaly
    Founder and Managing Partner spiruscapitalpartners.com
    Capterra N
    Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
    Roy Chua
    Roy Chua
    Principal AvidThink avidthink.com
    Google Cicle
    Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
    Dylan Schiemann
    Dylan Schiemann
    Co-Founder &CEO
    livingspec.com
    1921
    What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
    Marysa C
    Marysa C.
    Mid-Market (51-1000 emp.)

    HIPAA-Compliant Virtual Assistant Pricing

    Instead of hiring and onboarding another in-house admin, you get dedicated patient support at a predictable monthly cost. No recruiting. No benefits packages. No long-term employment commitments.
    Full-Time
    16% Savings

    $1,799/Month

    • 160 Hours per month
    • Dedicated HIPAA-Compliant Virtual Assistant
    • Free replacement
    • Customer Success Manager
    • Rigorous quality control and supervision
    • Wing Workspace App
    • Your timezone - Any hours you want
    • Share with colleagues
    • Unlimited file sharing/storage
    Part-Time

    $1,099/Month

    • 80 Hours per month
    • Dedicated HIPAA-Compliant Virtual Assistant
    • Free replacement
    • Customer Success Manager
    • Rigorous quality control and supervision
    • Wing Workspace App
    • Your timezone - Choose from designated slots
    • Sharing is limited
    • 10 GB file sharing/storage limit

    Popular Questions

    Yes. Your HIPAA-certified assistant works only with your practice during scheduled hours. They learn your EHR, scheduling rules, and insurance workflows so processes don’t have to be re-explained week after week.
    You choose the schedule. Most practices select part-time or full-day coverage based on patient volume. Hours can increase or decrease as your administrative workload changes.
    Yes. You can communicate with your assistant from anywhere using the Wing app, Slack, email, or other approved channels while maintaining structured, authenticated access.
    Within scheduled hours, you can assign as many tasks as needed. There are no per-task limits—just structured administrative coverage during your selected time block.
    Extended coverage is available when needed. Standard plans include 4- or 8-hour daily blocks, with additional hours available for broader support.
    Most practices use the Wing app, Slack, email, or a dedicated phone line. Communication stays inside approved systems with monitored and authenticated access.
    Assistants are screened professionals trained in healthcare administrative workflows. They operate within structured access controls and are supported by supervision to maintain consistency and accuracy.
    During scheduled hours, new tasks and messages are acknowledged quickly so scheduling and administrative work doesn’t stall.
    Yes. Your assistant works directly inside your existing EHR, practice management system, scheduling tools, and insurance portals based on approved access permissions.
    If something needs attention beyond daily tasks, you have access to structured support and escalation. Coverage continues without disrupting patient workflows.