Amazon is a juggernaut in the tech industry, offering a multitude of services including e-commerce, cloud computing, artificial intelligence, and digital streaming, to name a few. Entrepreneurs from across the globe use Amazon’s e-commerce services to build profitable businesses and capitalize on the digital arena, fulfilling individual consumer needs in real-time. However, this convenience comes at a cost—e-commerce entrepreneurs’ valuable time. It’s easy to become inundated by repetitive tasks and routine activities that require little knowledge of your business. Enter the Amazon virtual assistant.
If you’re looking for a VA to help you with e-commerce, look no further than Wing; we’re an industry leader for dedicated Amazon virtual assistants. Our VAs help build, manage, and revolutionize our clients’ Amazon stores. Working from the ground up, our resourceful Amazon virtual assistants are there every step of the way, taking care of everything from product sourcing and supplier communication to customer service, live chat, and order management.
Unsure whether you need an assistant for your e-commerce store? Keep reading; in this article, we will discuss what an Amazon VA is, what they can do for you, and how to choose the best Amazon VA for your business.
An Amazon virtual assistant provides administrative support to Amazon business owners both online and offsite. Amazon VAs are intensively trained and highly competent. They can also carry out multiple tasks simultaneously, which lets them support Amazon business owners and save time.
In turn, this frees up leaders to focus on more important enterprise aspects. With the support Amazon VAs provide, business owners will have more time for things such as growth strategies and digital transformation.
Amazon virtual assistants can assist you with a variety of tasks which include:
- Listing Creation
- Order Processing
- PPC Management
- Data Management
- Store Optimization
- Review Moderation
- Competitor Analysis
The non-core tasks associated with Amazon Business Services are notoriously time-consuming, and outsourcing these to Amazon VAs makes fulfilling complex duties more efficient. In addition, hiring a Wing Amazon VA will be better value for your money. It is because Wing Amazon VAs are unlimited, which means that they can complete multiple complex tasks such as expenses, invoices, and research for just $999/month.
An Amazon Virtual Assistant helps build and scale an e-commerce business without the need for constant communication or micromanagement. Furthermore, implementing a VA strategy is a surefire way of freeing up valuable time to be spent in more impactful areas of the business.
One of the primary benefits associated with virtual assistants is their ability to expertly market products and provide accurate growth estimates, both of which are useful when building a targeted social media strategy or automating business tasks. Hiring a VA is also cost-effective since most entry-level assistants charge competitive rates.
Another reason why e-commerce businesses invest in experienced virtual assistants is that they can collate vast amounts of qualitative and quantitative research. Virtual assistants can bolster marketing strategies and new product exploration by round-the-clock access to information, which leads the way for positive growth.
Search engine optimization (SEO) for e-commerce generates organic traffic for product listings on Amazon, eBay, and similar platforms. The various algorithms associated with the Amazon Marketplace tend to shift around to lessen the risk of violation, which is why it’s imperative to keep up-to-date with the latest trends.
An Amazon virtual assistant is a trained SEO practitioner who specializes in ranking techniques for e-commerce businesses on Amazon. Virtual assistants can augment listings and make them more effective because of their extensive knowledge of algorithmic behavior.
Inventory management requires an immersive strategy. To ensure the smooth flow of sales, you must incorporate every aspect of your business in managing product supply. Therefore, inventory managers must be great at streamlining processes; when they are, it helps e-commerce businesses enhance production, save money, and promote growth.
Businesses can also implement strong sales processes through inventory managers who use analytics to forecast and map out brand requirements. Inventory managers also prevent stock-outs by carefully managing critical calculations associated with supply and demand.
Order Processing and Fulfilling
Amazon virtual assistants, especially the ones at Wing, are order processing champions. They can support the entire process from the point of sales inquiry to the delivery of a product to a customer.
Order processing tasks that an Amazon Virtual Assistant can help you with include:
- Regulating Shipments
- Sending In FBA Inventory
- Downloading Shipping Labels
- Obtaining Amazon Barcodes For Each Unit
Handling Customer Service
Delivering effective customer service is crucial for businesses to maintain strong growth, and customer-centricity is at the heart of digital innovation. Today, for example, buyers expect better service, product quality, and value for money. Fortunately, business owners can hand over their support services to virtual assistants equipped with the necessary skills to keep their customers satisfied.
Customer service tasks that an Amazon virtual assistant can manage include but are not limited to:
- Verifying FBM Orders
- Commenting On Reviews
- Tracking Down Past Orders
- Overseeing Refunds & Product Replacement
- Recognizing & Handling Negative Feedback
Through these services, dedicated virtual assistants can create a high-quality user experience, which increases the chances of getting positive reviews.
Returns & Exchanges
Virtual assistants can directly manage returns, exchanges, and refunds. Organizing internal orders can get overwhelming, and if the business owner handles this, they cannot attend to other areas of business. For instance, if an online store can’t respond quickly and effectively to customer complaints, its reputation suffers, which often impedes future growth.
A straightforward exchange policy could help to motivate buyers to avoid the refund process. An Amazon virtual assistant is able to communicate effectively with consumers and articulate such policies. Besides having a system for handling customer complaints, policies like these can also drive up perceived value and have long-term beneficial effects for your business.
Digital-first commerce is in full force, which means that new media publishing is a vital aspect of modern business practices. All businesses, but especially e-commerce stores, should have an up-to-date, interactive, and informative website.
It’s also worth mentioning the security benefits associated with hiring a virtual assistant. Server and operating system exploits are on the rise and lead to unpatched security vulnerabilities that cybercriminals can use to gain access to and hack your website. You can also trust virtual assistants to run security software updates every week and ensure the safety and ongoing protection of your site.
Freelance Job Boards
Freelance job boards and job sites such as Monster and Indeed allow you to perform customizable searches, which gives you access to a plethora of qualified candidates. Most freelance platforms offer some form of payment protection, helping to ensure consistent quality of work that is delivered on time.
Managed VA Service Providers
Managed VA service providers wield considerable advantages over freelance job boards. They supply clients with a dedicated customer success manager who matches requirements, demands, and business focus to a variety of talented VAs. Furthermore, virtual assistant companies vet all of their employees and provide businesses with skilled, qualified, and competent individuals that guarantee a definable level of success.
Another benefit of managed VA service providers is their ability to offer flexible pricing models uniquely tailored to specific business needs. They can match a business with a desirable Amazon virtual assistant depending on price, competence, and proficiency.
For a business to grow consistently, it must address vital marketing and advertising needs without drastically increasing its overhead costs. VAs like ours have the advantage of using a dedicated platform and tech resources, making them more efficient than assistants from other companies. You also have other criteria to consider when hiring a remote assistant for your business. That said, here are three things to consider when choosing a managed VA company.
1. The Company’s History
It’s important to have a clear understanding of the history of your managed VA company and its background. For example, you might need a specialized provider that has explicit knowledge relating to a specific industry or niche. Alternatively, your offerings might require you to hire someone who has a broad understanding of several niches or industries. The expertise of the right service provider spells the difference between strategic growth and stagnation.
2. The Company’s Approach To Your Growth
There isn’t a one size fits all solution to modern business needs, especially for those companies operating within the complex Amazon marketplace. VAs from Wing can achieve this for you; they have dedicated Customer Success Managers who also work with clients to put in place a customizable process VAs can follow.
3. The VAs’ Technical Setup
Operating a successful business in the digital age requires quick, efficient, and straightforward technical support. It is because there could be times when your VA needs additional backing to deliver on certain projects or objectives. A managed VA service provider with sufficient technical resources should also be able to effectively bridge the gap and provide extra assistance. Wing’s Amazon virtual assistants operate through a dedicated platform for business clients that streamlines processes and offers supplementary support.
All of these are critical to your Amazon business’ success, and Wing offers an abundance of innovative services that define a clear vision and outcome for strategic growth. Wing also capitalizes on the latest industry trends and technological innovations by harmonizing and adapting its approach to deliver new ways of working.
At Wing, every piece of work is submitted to trained human assistants who look over, verify and guarantee its quality, making adjustments wherever necessary so you get the best possible deliverable. Wing’s VA services include the following areas:
- Data Entry
- Internal Support
- CRM Management
- Expenses & Invoices
- Shopping & Supplies
- Scheduling & Reminders
On top of managing e-commerce and digital marketing, Wing also provides the above services and more to ensure the smooth running of your Amazon business.
An Amazon virtual assistant doesn’t come cheap. Since they have specialized skills, some Amazon VAs have the same rates as marketing and finance assistants charging anywhere between $60-100 per hour.
Furthermore, choosing the right VA can often make or break a business, especially those in their early developmental stages. Over time, it will prove costly for your business and can even upset the balance sheet. Businesses must also ensure that they reach sound financial decisions to achieve a positive long-term development.
Average Costs For A Work-From-Home VA
Based on the data in the table below, you could end up spending over $42,000 annually on VA services. In contrast, Wing offers some of the most competitive rates in the market because of its proprietary systems that minimize the need for human intervention.
Furthermore, the Wing platform enables assistants to provide quality deliverables and value, thanks to the technology, resources, and research invested in its ongoing development. To illustrate how much you’ll save, take a look at the following tables. In the first one, you’ll see typical rates for part-time, US-based Amazon VAs:
|national hourly average||$22+ per hour|
|per week cost of hiring||$880+ per week|
|per month cost of hiring||$3,520+|
|per year cost of hiring||$42,240+|
In contrast, our rates are more affordable, as you can see below. At Wing, we hire college-educated, English-speaking, and highly skilled offshore talent. Learn more when you visit our Amazon virtual assistant services page.
Why Are Wing’s Amazon Virtual Assistants Worth The Investment?
It’s important to have virtual assistants on board who understand the complex nature of daily business processes and work towards defined goals, objectives, and expectations. Consequently, you will enable smooth essential business operations and foster the opportunity for sustained economic advancement.
Wing’s Amazon virtual assistants are expertly managed, trained, and dedicated to the long-term success of your business. With the basic package starting at $999/month, Wing Amazon assistants are competitively priced and go above and beyond the call of duty to satisfy all of your business needs. Schedule a call today to learn more!
Ashley Mangtani is a technical writer from the U.K. who specializes in digital transformation, SaaS, B2B, Cybersecurity, and AI/Metaverse. He’s the head taxonomist and glossary technician for WalkMe and has worked as a digital marketing lead for several high-profile clients including McAfee and KPMG. Ashley’s background is in creative and digital industries policy, research, and white papers. Prior to freelancing, he worked for the U.K. government’s Department for Digital, Culture, Media, and Sport.