Front Desk Teams Shouldn't Be Chasing Room Status During Check-In
- Arrival lists current before the rush hits.
- Room status updated without chasing housekeeping.
- Guest requests logged and routed across shifts.
- Trusted by Hotels and Hospitality Teams
Where the Work Breaks Down
Reservations & Arrivals
- Arrival queues building at check-in
- Late arrivals missing from the list
- Reservation changes buried in inboxes
Room Operations
- Rooms marked clean but still occupied
- Housekeeping boards out of date
- Maintenance tickets sitting open
Payments & Charges
- Refund requests waiting on approval
- Charge disputes reopening old stays
- Receipts requested after checkout
Guest Escalations
- Guest complaints lost between teams
- VIP requests buried in inboxes
- Managers pulled into routine issues
What Wing Covers in Your Hotel
Assistants are embedded in your property management, reservation, and housekeeping systems.
Reservation Intake & Arrival Flow
Reservations recorded, arrival lists updated, and guest details confirmed before check-in.
Room Readiness & Turnover
Room status updated, cleaning tracked, and rooms marked ready before guest arrival.
Guest Request Handling
Guest requests logged, messages responded to, and follow-ups completed across shifts.
Payments & Refund Records
Payments processed, billing records updated, and refunds handled so accounts stay current.
Here's Exactly What Happens After You Sign Up
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We Find the Gap
15-minute call. We identify where reservations, room coordination, and guest requests are landing on the wrong people.
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We Match You
A real person matched to your property management systems, reservation workflows, and occupancy volume.
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Live in Under 48 Hours
Your assistant is set up and working. No lengthy intake process.
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Wing Manages the Rest
Performance, quality, and backup coverage. Managed by Wing, not you.
Start With One. Expand as Occupancy Grows.
Reservation coordination, guest comms, booking, and front-desk.
Inbound calls, guest messages, and reservation scheduling.
Guest inquiries, service requests, and communication follow-ups.
Reservation updates, guest records, and booking tracking.
Reservation updates, inbox coordination, and document preparation.
Transaction recording, payment reconciliation, and expense tracking.
Vendor sourcing, purchase orders, and supply coordination.
Operational timelines, task tracking, and milestone coordination.
What Consistent Coverage Delivers
29% Faster Response Times
Before Wing, guest messages and inbox requests backed up during arrival peaks.
- 50% fewer manual follow-ups
- Inbox and communication support integrated from day one
“There’s pre-Wing Mountain Gazette and post-Wingl Mountain Gazette. Post-Wing Mountain Gazette is a much better place for us to be.”
— Editor & Owner, Mountain Gazette
70% Year-Over-Year Growth
Before Wing, customer requests and coordination were inconsistent day to day.
- 160+ hours of content creation per week
- 150%+ ROI on assistant investment
“With the top-notch support I get from my dedicated assistants, I can rely on my marketing & social media channels to grow while I focus on customers and overall growth.”
— Owner, European Leather Works
Results vary by company size, role, and scope of work. These outcomes reflect real improvements delivered through dedicated Wing assistants and may not be representative of every engagement.
Stop Reservations & Guest Requests From Landing Back on Your Managers.
Not Freelancers. Not Staffing. Managed Coverage.
- Model
- Oversight
- Continuity
- Scaling
- Compliance
- Wing
- Managed support embedded in your hotel
- Performance monitored by Wing
- Coverage coordinated centrally
- Adjust scope without rehiring
- Role-based access and guest data controls
- Freelancers & Staffing
- Placement or self-managed hires
- Oversight handled internally
- Dependent on one individual
- Expansion requires new hiring
- Risk controls vary by provider
Is Wing the Right Fit for Your Hotel?
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Wing works well for hotels that:
- Want reservations and guest requests handled without constant follow-up
- Need operational coverage as occupancy shifts across seasons
- Want accountability without supervising daily execution
- Not the right fit if you:
- Only need short-term or one-off operational help
- Prefer managing freelancers directly
- Prefer the lowest sticker price over quality or reliability