Mental Health Virtual Assistant

Stop Letting Admin Spill Into Client Care

  • 10–15 hours back each week from intake and insurance admin
  • Intake, benefits, and follow-ups handled without after-hours charting
  • Dedicated, HIPAA-compliant mental health virtual assistant support
4.8/5 avg.
Google N
Goodfirms N
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Product Hunt
  • Leader in Managed Virtual Assistant Services
10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

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New inquiries answered, clients matched to clinicians. No referrals left unplaced.
  • Logged in SimplePractice
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Authorizations reviewed, coverage confirmed. No sessions left without verified approval.
  • Checked in Availity
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Cancellations filled from the waitlist. No open slots left unworked.
  • Scheduled in TheraNest
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Intake files cleaned, consents signed. No incomplete charts left unreconciled.
  • Updated in Epic

What Your Mental Health Virtual Assistant Handles

01
Intake & Access Coordination
  • Book therapy sessions
  • Send intake paperwork
  • Route new referrals
02
Patient Engagement & Follow-Up
  • Send appointment reminders
  • Follow up no-shows
  • Complete client check-ins
03
Care Navigation Support
  • Match clients to clinicians
  • Coordinate outside referrals
  • Share community resources
04
Documentation & Measurement
  • Collect PHQ-9 screenings
  • Upload intake forms
  • Update attendance records
05
Insurance & Authorization Support
  • Verify behavioral health benefits
  • Track prior authorizations
  • Submit required documentation
06
Communication & Front Office
  • Answer client calls
  • Return portal messages
  • Organize shared inbox

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Delegate Everything but Leadership.

You Don’t Need to Hire Another Admin

Your Wing mental health virtual assistant works only with your practice during scheduled hours. They learn how you run intake, scheduling, and documentation so you’re not constantly retraining someone new.

No shared call pools. No rotating assistants. Just consistent front-office support that understands your workflow.

Structured Support Without the Hiring Risk

You shouldn’t have to manage onboarding, compliance, or coverage on your own. Wing’s virtual assistant support gives you structured support, clear confidentiality standards, and the flexibility to scale hours as your caseload grows.

Flexible, Month-to-Month Support

Increase hours when intake volume rises. Scale back when things slow down. No long-term contracts or added payroll burden.

Confidentiality and Practice Standards

Every assistant works under signed NDAs and follows your intake, documentation, and routing rules.

HIPAA-Compliant and Secure

Wing is SOC 2–certified and HIPAA-compliant. Client data is encrypted in transit and at rest, access is restricted, and activity is logged.

Coverage That Grows With Your Caseload

Add hours or additional assistants as your practice expands. Support adjusts without restarting the hiring process.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Rolepage We Meetsec

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)

Mental Health Virtual Assistant Pricing

If your caseload is growing but you don’t want to add another salary, this is the alternative. Get dedicated support without taking on payroll overhead or long-term contracts.
Full-Time
16% Savings

$1,799/Month

  • 160 Hours per month
  • Dedicated Mental Health Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone - Any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$1,099/Month

  • 80 Hours per month
  • Dedicated Mental Health Assistant
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone - Choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

Yes. Your Mental Health Virtual Assistant works only with your practice during scheduled hours. They learn your intake flow, session scheduling structure, documentation standards, and billing process so you’re not retraining someone week after week.

Your Mental Health Virtual Assistant works directly inside your existing systems—EHR, email, Slack, phone, or messaging—so there’s no new platform to learn.

You choose the hours. Coverage aligns with your caseload, session blocks, and administrative workload. Hours can expand during high-volume periods and adjust when demand stabilizes.

Wing Mental Health Virtual Assistants are screened, English-fluent professionals trained in intake coordination, scheduling, and behavioral health documentation workflows. They operate within structured oversight to maintain consistency and accuracy.

Yes. You can collaborate with your assistant from anywhere using the Wing app, Slack, email, or phone while maintaining structured access to your practice systems.

During scheduled hours, new requests and updates are acknowledged quickly so scheduling, billing, and follow-ups don’t stall.

Within scheduled hours, you can delegate as many administrative tasks as needed. Appointment confirmations, benefits verification, documentation follow-ups, claims submission, and payment tracking can all be handled without per-task limits.

Yes. Your assistant works directly inside the EHR and practice management systems your clinic already relies on using role-based access.

Extended and 24/7 coverage is available if your practice requires it. Growing clinics can expand hours without hiring additional in-house administrative staff.

In addition to your dedicated assistant, you have access to a Client Success Manager for onboarding support and escalation when needed. Coverage continues without disrupting your practice’s workflow.