Residential Property Management Virtual Assistant

Tenant Requests Shouldn't Sit While Rent and Renewals Drift

  • One dedicated assistant. Tenant requests, rent, and renewals owned.
  • Maintenance coordinated, leases tracked, nothing drifts.
  • No gaps between owner check-ins.
No contract. Live in 48 hours.
4.8/5 avg.
Google N
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  • Leader in Managed Virtual Assistant Services
10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

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Open maintenance requests followed up, vendor updates confirmed.
  • Updated in Buildium
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Rent reminders sent to past-due tenants, payment activity logged.
  • Updated in AppFolio
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Lease expirations checked, renewal notices sent and tracked.
  • Managed in TenantCloud
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Vacant unit showing scheduled, prospect follow-up confirmed.
  • Scheduled in Calendly

Your Residential Property Management Assistant Handles

01
Tenant Communication
  • Respond to tenant inquiries
  • Log maintenance requests
  • Send updates on open issues
02
Maintenance Coordination
  • Assign requests to vendors
  • Follow up on repairs
  • Confirm work order completion
03
Rent Collection Support
  • Send rent reminders
  • Follow up on late payments
  • Prepare owner summaries
04
Lease Renewal Tracking
  • Flag lease expirations
  • Send renewal notices
  • Track signed renewals
05
Vacancy Coordination
  • Update vacancy listings
  • Schedule and confirm showings
  • Follow up with prospects

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Delegate Everything but Leadership.

You Don't Notice the Gaps Until Tenants Do

Maintenance sits unassigned, rent goes unchased, and lease renewals drift past their window.

Your Wing residential property management assistant works inside your property management system daily so nothing falls through between owner check-ins.

Built So Nothing Drifts Between Owner Check-Ins

One dedicated residential property management assistant matched to your portfolio, backed by Wing oversight and quality control, so coverage scales without you managing it.

Flexible, No-Commitment Monthly Support

Add coverage as portfolio size grows. No contracts, no restructuring, and no changes to your existing property management workflows or systems.

NDAs and Custom Property Policies

Tenant data and financial records stay protected with NDAs and custom policies aligned to your portfolio’s access controls and documentation standards.

Secure and Compliance-Ready

Wing is ISO 27001 compliant and SOC 2 certified. Tenant data and property records are encrypted in transit and at rest with logged, authenticated access.

Coverage That Doesn't Break

One dedicated property management assistant handles your portfolio daily. Coverage holds without losing tenant context or disrupting active maintenance workflows.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Rolepage We Meetsec

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)

Residential Property Management Assistant Pricing

Choose part-time or full-time, with a global or US-based residential property management assistant. Bilingual support is available if needed.

One dedicated assistant stays responsible for your portfolio.

Full-Time

$1,199/Month

  • 160 Hours per month
  • Dedicated Property Management VA
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$600/Month

  • 80 Hours per month
  • Dedicated Property Management VA
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

A dedicated virtual assistant from Wing handles tenant communication, maintenance coordination, rent follow-ups, lease renewal tracking, and vacancy management. Your dedicated residential property management assistant works inside Buildium, AppFolio, or TenantCloud, so nothing drifts between owner check-ins.

Looking to hire a virtual assistant for property management? Wing matches you with a dedicated assistant within 48 hours. They work inside your property management platform and tenant communication tools without job posts, interviews, or ramp time.

A virtual assistant for landlords handles the daily operational layer including tenant inquiries, maintenance requests, rent reminders, and lease renewals. Landlords stay focused on portfolio decisions rather than day-to-day follow-up. Wing virtual assistant services for property management include matching, training, and oversight.

Your Wing assistant responds to tenant inquiries, logs maintenance requests, sends updates on open issues, and follows up on repairs inside your property management system. A dedicated tenant communication virtual assistant keeps tenants informed and requests moving without you stepping in.

Plans start at $799/month part-time and $1,199/month full-time. Pricing varies by coverage hours and bilingual needs. Book a call for the right fit.

A residential property management assistant handles tenant communication, maintenance coordination, rent follow-ups, and lease renewals for residential portfolios. For commercial portfolios, see Wing's Commercial Property Management Assistant. For agent-side real estate admin, see Wing's Real Estate Assistant. For a full overview, see Wing's Virtual Assistant for Property Management.

Dedicated. Your Wing property management assistant works exclusively on your account during scheduled hours, building familiarity with your tenants, your vendors, and your portfolio workflows over time.

Your Wing assistant works inside Buildium, AppFolio, TenantCloud, Rent Manager, and other platforms you already use. Wing assistants are AI-trained and proficient in modern property management tools so setup is fast.

AI can send reminders and log requests. It can't follow up with a vendor who hasn't responded, notice when a lease renewal window is closing, or build the portfolio context that keeps operations consistent. Your Wing assistant knows your tenants, your vendors, and your workflows after months on the account. Wing assistants are trained on AI tools and use them daily, but the context doesn't come from a prompt.

Wing is ISO 27001 compliant and SOC 2 certified, with NDAs and role-based access controls on every account. Tenant data and property records are encrypted in transit and at rest from day one.

Not sure where you're stuck?

A 15-minute call to find your biggest bottleneck, then Wing owns it.

65%

leadership time reclaimed

more team productivity