Remote Patient Monitoring Virtual Assistant

RPM Falls Behind
When It Depends Only on You

  • Readings get reviewed and patients get contacted on time
  • One person responsible for your RPM day to day
  • Built-in oversight catches missed readings and outreach
Stop checking dashboards all day.
4.8/5 avg.
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Product Hunt
  • Leader in Managed Virtual Assistant Services
Healthcare
10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

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Vitals reviewed for all patients. Two elevated readings escalated same day.

  • Updated in RPM dashboard
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Missed uploads followed up. One device re-synced and reporting.

  • Handled via phone
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Monitoring minutes logged and notes entered. No documentation gaps.

  • Updated in EHR
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Billing log reconciled with transmitted days. No gaps identified.

  • Updated in billing system

Your Remote Patient Monitoring VA Handles

01
Daily Vitals Review
  • Check RPM dashboards
  • Flag abnormal vitals
  • Escalate critical alerts
02
Patient Monitoring Workflow
  • Activate RPM devices
  • Verify daily uploads
  • Follow missing readings
03
Patient Outreach
  • Call non-reporting patients
  • Remind device usage
  • Confirm symptom updates
04
RPM Documentation
  • Log monitoring minutes
  • Document patient outreach
  • Track CPT time
05
Care Escalation
  • Notify care team
  • Schedule follow-ups
  • Update care notes
06
RPM Program Admin
  • Track device inventory
  • Confirm patient consents
  • Prepare billing logs

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Delegate Everything but Leadership.

You Don’t See RPM
Issues Until It’s Too Late

You can’t monitor every patient dashboard all day, but vitals, alerts, and uploads still need constant review.

Your Wing Virtual Assistant works inside your RPM system to review readings, follow up, and escalate issues before alerts sit or patients are missed.

How Wing Keeps RPM Moving Without You

This isn’t a freelancer setup. One person runs your RPM day to day, backed by Wing support, so work doesn’t stop or come back to you.

Flexible, No-Commitment Monthly Support

When patient volume increases, readings don’t fall behind. Coverage expands so reviews and outreach keep moving.

Secure and Compliance-Ready

Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted (SSL 2048-bit, AES-256) with restricted, logged access.

NDAs and Role-Based Access Control

Your assistant works within defined permissions. Updates happen without you double-checking.

Dedicated Assistant with Backup Coverage

One assistant runs your RPM workflow. If something changes, coverage steps in so work doesn’t stop.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Rolepage We Meetsec

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)

RPM Virtual Assistant Pricing

Choose part-time or full-time, with a U.S.-based or global assistant.

Either way, you have consistent ownership over your RPM workflows, and work doesn’t come back to you.

Full-Time
16% Savings

$1,099/Month

  • 160 Hours per month
  • Dedicated RPM Assistant
  • Free replacement
  • Customer Success Manager
  • Ongoing training and oversight
  • Wing Workspace App
  • Aligned to event timelines
  • Shared team access
  • Unlimited secure file storage
Part-Time

$550/Month

  • 80 Hours per month
  • Dedicated RPM Assistant
  • Free replacement
  • Customer Success Manager
  • Ongoing training and oversight
  • Wing Workspace App
  • Scheduled event-hour coverage
  • Limited internal sharing
  • 10 GB secure storage

Popular Questions

Yes. Wing is SOC 2 certified and HIPAA compliant, and signs a BAA before your assistant touches any patient data. Vitals, alerts, and outreach all follow your practice's access and audit requirements.

Yes. Your assistant logs monitoring minutes and reconciles billing logs against transmitted days as part of daily work, so your CPT time tracking stays audit-ready rather than reconstructed at month-end.

Your assistant flags and escalates based on the alert thresholds and protocols you set. Clinical judgment on what to do with an escalated reading stays with your care team.

US Certified RN is a licensed nurse making clinical triage decisions on symptoms and refills. Remote Patient Monitoring VA is scoped to device data and vitals review against your set thresholds, not independent clinical judgment.

Yes. One dedicated assistant trained in RPM workflows, not a rotating pool. They learn your escalation thresholds and documentation requirements so monitoring stays consistent.
You choose the monitoring schedule, aligned to daily reviews, upload times, or care rounds, and it can expand as your patient panel grows.
Extended coverage is available for larger RPM programs or time-sensitive monitoring, scaling with patient volume and alert frequency.
Slack, email, phone, or the Wing app, from anywhere, while your assistant works inside your RPM platform and EHR.
Yes. Your assistant works directly inside your EHR and RPM platform using role-based access, following your existing documentation rules.

Wing replaces them within 24 hours at no extra cost. Context stays in Wing Workspace, so your thresholds and monitoring history don't reset with someone new.