Short-Term Rental Operations Virtual Assistant

Bookings Shouldn’t Break Between Stays

  • Reservations stay aligned across calendars without you double-checking
  • One person owns bookings, turnovers, and guest coordination end-to-end
  • Stays don’t stall between check-out and check-in or come back incomplete
No more checking if the next stay is actually ready
4.8/5 avg.
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  • Leader in Managed Virtual Assistant Services
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10,000+ Active Assistants Powering 10,000+ Companies

What Wing Assistants Get Done Every Day

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Bookings confirmed and synced across platforms. No calendar mismatches across listings.

  • Updated across booking platforms
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Same-day turnover scheduled and confirmed with cleaners. No gaps between check-out and check-in.

  • Coordinated with cleaner + calendar
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Guest messages handled before arrival. No missing check-in details or unanswered questions.

  • Replied in platform inbox
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Upcoming stays reviewed for readiness. No surprises with access or unit status.

  • Checked in PMS + calendar

Your Short-Term Rental Operations Virtual Assistant Handles

01
Booking Coordination
  • Confirm new reservations
  • Sync bookings across platforms
  • Track booking changes
02
Calendar Management
  • Update availability calendars
  • Prevent double bookings
  • Keep calendars aligned
03
Guest Communication
  • Respond to guest messages
  • Send check-in instructions
  • Handle booking questions
04
Turnover Scheduling
  • Schedule cleaning between stays
  • Confirm cleaner availability
  • Prevent turnover gaps
05
Listing Updates
  • Update listing details
  • Keep platform info aligned
  • Apply content changes
06
Stay Readiness
  • Check upcoming reservations
  • Flag readiness issues
  • Confirm check-in details

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.

Delegate Everything but Leadership.

Bookings Break When Calendars and Turnovers Don’t Align

You can’t stay on bookings, guest messages, and turnovers all day. But check-ins still depend on everything lining up.

Your Wing Virtual Assistant works inside your listings and calendars and stays on updates until bookings, turnovers, and guest details are aligned.

How Wing Keeps Rental Operations Moving

This isn’t shared coverage or reactive support—one virtual assistant stays on your bookings, calendars, and turnovers, backed by support, so updates don’t stall or need to be checked again.

Flexible, No-Commitment Monthly Support

Add support when booking volume increases or turnovers stack up. Scale back when things stabilize without changing how operations are handled.

NDAs and System-Level Access Control

Your assistant works inside your tools with defined permissions. You control what gets accessed, updated, and shared across listings and systems.

Secure and Compliance-Ready

Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted in transit and at rest, with restricted and logged access.

Coverage That Doesn’t Break Between Stays

One assistant stays on your bookings and turnovers day to day. If coverage expands, updates continue without re-explaining or catching anything back up.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

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Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)

Short-Term Rental Operations Virtual Assistant Pricing

Choose part-time or full-time. Bilingual support is available if needed.

Either way, one person stays responsible for your work, and nothing sits waiting or comes back half-done.

Full-Time
16% Savings

$1,099/Month

  • 160 Hours per month
  • Dedicated Short-Term Rental Ops VA
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$550/Month

  • 80 Hours per month
  • Dedicated Short-Term Rental Ops VA
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

Yes. You get a dedicated short-term rental operations assistant who stays on your listings during scheduled hours, so bookings and turnovers don’t need constant checking.
You choose the schedule based on your booking volume and turnover frequency. Whether you hire a short-term rental operations assistant part-time or full-time, coverage fits your operations.
Yes. You can communicate with your assistant from anywhere using Slack, email, or the Wing app while they stay on your listings and calendars.
Within scheduled hours, you can assign as much as needed when you outsource short-term rental operations assistant support. Bookings, updates, and coordination continue without per-task limits.
Extended coverage is available if you need to book a short-term rental operations assistant across time zones or manage frequent check-ins and turnovers.
Most teams use Slack, email, or the Wing app. Your short-term rental operations assistant services fit into your workflow so updates and coordination don’t get missed.
Wing provides a professional short-term rental operations assistant who stays on bookings, calendars, and turnovers so stays don’t stall or require constant follow-up.
During scheduled hours, updates are handled quickly so bookings and guest coordination don’t fall behind or need to be chased.
Yes. Your assistant works inside tools like Airbnb, Vrbo, Booking.com, and property management systems with approved access.
Yes. Many teams get a short-term rental operations assistant for small business use when bookings increase but day-to-day coordination becomes hard to stay on.