Dedicated ecommerce support. Not a BPO. Not a shared pool.
Outsource Your Ecommerce Support. Keep Every Customer.
- One dedicated agent. Orders, returns, and tickets handled daily.
- Knows your products, policies, and brand voice. Nobody else's account.
- Live in 48 hours. No contract. Wing manages it.
4.8/5 avg.
500+ reviews
Your dedicated ecommerce CS agent works inside the tools your store already uses.
Why Wing
Dedicated Support. Brand Knowledge. No Shared Pool.
- BPO Agents Don't Know Your Store. Wing's Do.BPO call centers rotate shared agents who reset with every ticket. Wing assigns one dedicated agent who learns your SKUs and return policies.
Dedicated. Not shared.
- Hiring CS Agents Takes Months. Wing Takes Days.Recruiting and onboarding ecommerce CS agents takes months. Wing has a dedicated agent handling your tickets and returns in 48 hours.
Live in 48 hours
- Scripts Don't Represent Brands. Wing Does.Shared agents read scripts and reset between stores. Wing’s dedicated agent builds your brand knowledge over months.
Brand voice. Always.
Getting Started
One Call. One Dedicated CS Agent. Live in 48 Hours.
-
Tell us about your store
A short call to map your ticket volume, platforms, and where customer service is falling behind.
15-minute call
-
We match your CS agent
Wing selects a dedicated agent for your store and tools. We handle briefing and oversight.
Matched to your store
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Tickets start moving
Your agent is handling orders, returns, and tickets daily. Wing manages from there.
Live in 48 hours
The Smart Decision
In-House. BPO Provider. Wing. Here's the Difference.
| Wing | In-House CS Agent | BPO Provider | |
|---|---|---|---|
| Cost | 65% lower than local hire | $40-50k fully loaded plus $5,475 recruiting | Per-ticket or per-agent. Often opaque. |
| Dedicated | Yes—your store only | Yes | No—shared across clients |
| Knows your products | Yes—builds over months | Yes—over time | No—reads from scripts |
| Brand voice | Yes—one agent, always yours | Yes—over time | Inconsistent across agents |
| Who manages | Wing handles everything | You | Provider, limited visibility |
| Contract | Month to month | Employment contract | Long-term BPO contracts |
| Replacement | 24 hours at no cost | Months of sunk cost | Reassigned to shared pool |
Why Wing Works
The Wing Model by the Numbers.
29%
faster customer response times.
48 hrs
to have your dedicated CS agent working.
65%
lower cost than a comparable hire.
24 hrs
to replace your agent at no cost to you.
Results reflect real Wing client engagements. Outcomes vary by role and scope.
Client Results
Faster Replies. Fewer Follow-Ups. Customers Kept.
"There's pre-Wing Mountain Gazette and post-Wing Mountain Gazette. Post-Wing Mountain Gazette is a much better place for us to be."
— Editor and Owner, Mountain Gazette
Mountain Gazette was buried in customer emails with no consistent owner. Wing embedded a dedicated agent and cleared the backlog completely.
- 29% faster customer response times
- 50% fewer manual follow-ups
- Customer communications fully owned end-to-end
"Wing's employees had great work ethic. They delivered what we asked for and communicated consistently."
— Co-Founder, My Personal Mentors
Praateek’s team was missing follow-ups as volume grew. Wing put a dedicated agent on support and kept every conversation moving.
- 30+ requests handled per month
- 48-hour turnaround on every interaction
- 8+ recurring tasks offloaded
Explore the Roles
Four Roles That Keep Every Customer Covered.
Each role is available part-time or full-time. Start with one and expand as order volume grows.
Customer Service Rep.
Order inquiries, returns, refunds, and ticket management handled daily inside your support tools.
Ecommerce Assistant
Order processing, listings, inventory tracking, and store operations handled daily.
Outbound Calling Agent
Callbacks, follow-up calls, and outbound sequences handled daily.
Dedicated Receptionist
Inbound calls answered, messages taken, and appointments booked daily.
Common Questions
Good Questions. Real Answers.
Slow Replies Cost You Customers. Wing Fixes That.
Dedicated CS agent. Orders, returns, and tickets owned daily. Wing manages the rest.
Free consultation
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No long-term contract
