Dedicated IT support. Not a BPO. Not an MSP.
Your IT Queue Needs an Owner. Not a Ticket Pool.
- One dedicated agent. Tier 1, Tier 2, and escalations covered.
- Matched to your systems. Supervised daily. No gaps.
- Live in 48 hours. No contract. Wing manages it.
4.8/5 avg.
500+ reviews
Why Wing
Dedicated. Supervised. No Infrastructure Lock-In.
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BPO Providers Rotate Agents. Wing Doesn't.BPO IT support rotates shared agents who reset context with every ticket. Wing assigns one dedicated agent who learns your systems and users.
Dedicated. Not shared.
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Hiring Takes Months. Wing Is Live in 48 Hours.Recruiting and onboarding an in-house IT support hire takes 3-4 months. Wing has a dedicated agent working your ticket queue in 48 hours.
Live in 48 hours
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MSPs Own Your Infrastructure. Wing Owns Your Queue.MSPs lock you into infrastructure contracts. Wing handles your Tier 1-2 ticket queue with no lock-in and no long-term contract.
No lock-in.
Getting Started
Your IT Support Covered in 48 Hours.
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Tell us about your environment
A short call to map your ticket volume, systems, and escalation workflows.
15-minute call
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We match your IT agent
Wing selects a dedicated agent based on your ticketing systems. We handle briefing and oversight.
Matched to your stack
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Your queue starts moving
Your agent is working inside your ticketing systems. Wing manages from there.
Live in 48 hours
The Smart Decision
In-House. Outsourced Provider. Wing. Here's the Difference.
| Wing | In-House Hire | BPO or MSP | |
|---|---|---|---|
|
Cost |
65% lower than local hire |
$60k+ fully loaded plus $5,475 recruiting |
Per-ticket or retainer. Often opaque. |
|
Dedicated |
Yes—your queue only |
Yes |
No—shared or account-level |
|
Familiarity |
Yes—builds over months |
Yes—over time |
No—resets with every rotation |
|
Contract |
Month to month |
Employment contract |
Long-term BPO contracts |
|
Who manages |
Wing handles everything |
You |
Provider, no visibility |
|
Replacement |
24 hours at no cost |
Months of sunk cost |
Locked into contract |
Real Outcomes
What the Wing Model Delivers for IT Teams.
48 hrs
to have your IT agent working.
65%
lower cost than an in-house IT hire.
10,000+
companies supported across 88 countries.
24 hrs
to replace your agent at no cost to you.
Coverage That Runs. Work That Gets Done.
"Wing has freed up my brain and my time. I can now focus on value creation instead of a thousand little tasks."
— Founder and CEO, Quistem
Cathy was managing scheduling, inbox coordination, and recurring processes alongside high-level consulting work. Wing took over the full operational layer.
- 25% of CEO time reclaimed
- 1,000+ workdays of EA support delivered
- 9 recurring admin processes automated
"Wing's employees had great work ethic. They delivered what we asked for and communicated consistently."
— Co-Founder, My Personal Mentors
Praateek’s team was missing follow-ups and losing requests as volume grew. Wing put a dedicated assistant on operations and kept everything moving.
- 30+ requests handled per month
- 48-hour turnaround on every interaction
- 8+ recurring tasks offloaded
Explore the Roles
Find the Right IT Coverage for Your Team.
Each role is available part-time or full-time. Start with one and expand as ticket volume grows.
IT Helpdesk Agent
Tier 1 triage, troubleshooting, password resets, and escalation inside your ticketing systems.
Technical Ops Specialist
System documentation, workflow monitoring, and technical issue follow-ups across your stack.
IT Recruiter
Full tech hiring cycle from job posting to candidate selection. Keeps your IT pipeline moving.
Common Questions
Good Questions. Real Answers.
One Agent. Your Queue. Live in 48 Hours.
Dedicated IT agent. Tier 1-2 covered. No contract. No shared pool.
Free consultation
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No long-term contract
