Veterinary Virtual Assistant

Stop Letting Phones Disrupt Patient Care

RATED ⭐⭐⭐⭐⭐

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Virtual assistant

Your Veterinary Virtual Assistant Handles

Appointment Management

Book wellness and sick visits

Protect and manage surgery schedule

Fix incorrect appointment types

Preventive Care & Recalls

Work overdue vaccine reminders

Run annual exam recall lists

Reactivate inactive clients

Client Calls & Requests

Answer inbound client calls

Handle refill and records requests

Route urgent concerns correctly

Insurance & Payments

Verify insurance coverage

Send estimates and payment links

Track reimbursements and follow-ups

Medical Records & PIMS

Update client and patient records

Enter and update treatment plans

Log every client interaction

Surgery & Treatment Coordination

Schedule spay and neuter cases

Book diagnostics and rechecks

Complete discharge follow-up calls

Daily Front Desk Recap

Travel 1

42 inbound calls handled. Text queue cleared before lunch.

Vector

Two emergency red flags caught early, labored breathing and toxin ingestion routed immediately.

Group 1597880889

Wrong appointment types fixed before they disrupted surgery blocks. Three cleaned up.

Noun Tracking 7848499

Post-op incision checks completed, recheck visits booked, discharge notes updated.

Noun Report 5289233

Returned every voicemail and logged each post-op call inside PIMS.

Invoice 1

Every client interaction documented so the doctor doesn’t get repeat questions.

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.

  • Meet us to discuss your requirements

  • We shortlist talents for your review

  • We interview and assess candidates

  • The perfect Wing Assistant joins your team

Wing Roleservice Test

Real Results Delivered by Wing Virtual Assistants

Hear How Our Assistants Help Businesses Thrive

More Virtual Assistant Services

We offer 25+ distinct plans in sales, marketing, customer service, and other operational areas. We also have dedicated industry-focused services such as Real Estate Assistants, Healthcare Virtual Assistants and E-Commerce Virtual Assistants.

Speak to a Wing Expert and find the right fit for your business.

Real Estate VA

Real Estate Assistant

Real Estate Assistant

All-round help for your property listings

Book a Call
Healthcare VA

Healthcare Assistant

Healthcare Assistant

Helps co-ordinate appointments with patients, data-entry and insurance filing

Book a Call
8

Personal Assistant

Personal Assistant

Manages your calendar both at work and outside of it

Book a Call
03

Executive Assistant

Executive Assistant

Discover expert-tier talent to help with presentations, proposals and more

Book a Call
Digital Marketing VA

Digital Marketing VA

Digital Marketing VA

Discover experts in ppc ads, email marketing and growth

Book a Call
7

Sales Development Rep

Sales Development Rep

Engages with prospects, grows your sales pipeline and drives sales

Book a Call
04

Bookkeeping Assistant

Bookkeeping Assistant

Tracks expenses, maintain your books and reconcile statements

Book a Call
CSR

Customer Service Rep

Customer Service Rep

Delivers responsive and professional customer support for general queries, complaints and feedbacks

Book a Call

Designed for Veterinary Front Desks

Your Wing Veterinary Virtual Assistant works only with your clinic during scheduled hours. Vet office virtual assistants follow your intake rules, escalation protocols, and triage boundaries without diagnosing or crossing VCPR lines.
This isn’t shared staffing or generic admin help. It’s structured veterinary receptionist remote assistance designed for clinics that can’t afford dropped calls or workflow disruptions.

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Structured Support Without the Hiring Risk

You shouldn’t have to take on full-time payroll risk just to keep your front desk covered. Wing’s virtual assistant services  give you flexibility, protection, and continuity, without long-term hiring commitments.

Increase hours during busy seasons. Scale back when things slow down. No long-term contracts or full-time payroll commitments.

Every assistant works under signed NDAs and follows your intake rules, routing protocols, and documentation standards.

Wing is SOC 2–certified and HIPAA-compliant. Patient data is encrypted, access is restricted, and activity is logged and monitored.

Add more hours or additional assistants as call volume grows. Your clinic stays covered without hiring more in-house staff.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive. 

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors. 

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry. 

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

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FREE

Effortless Remote Work Management With the Wing Workspace App

Wing Workspace App on Google Play
Wing Workspace App on Apple AppStore
Wing Workspace App for Windows
  • Screen recording
  • Task tracking, KANBAN boards
  • Chat
  • File sharing
  • Upskilling and training
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Hundreds of Stellar Client Reviews

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Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine MulveyDirector of Marketing
charlesgate.com
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Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Best decision you can make for your business is to work with Wing. Thanks Team.
Chris Mullaly
Chris MullalyFounder and Managing Partner
spiruscapitalpartners.com
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Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan SchiemannCo-Founder & CEO
livingspec.com
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I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey GalarzaCo-founder,
Orange Marketing
orangemarketing.com
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Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. [Wing is] easy to use.
Roy Chua
Roy ChuaPrincipal
AvidThink
avidthink.com

Veterinary Virtual Assistant Pricing

Hiring another full-time receptionist isn’t always practical. A dedicated Veterinary Virtual Assistant gives you consistent front-desk coverage without payroll taxes, benefits, or long-term hiring commitments.

Full-Time

RECOMMENDED

$1499 /mo

$1,899/Month

* For first 3 months, then $1499 /mo

Part-Time

36% Savings

$899 /mo

$1,299/Month

* For first 3 months, then $899 /mo

Google

Google

4.5
123 Reviews
4.8/5
Capterra

Capterra

4.7
51 Reviews
4.7/5
Good Firms

Goodfirms

4.8
10 Reviews
4.8/5
Clutch

Clutch

4.8
18 Reviews
4.8/5

Popular Questions

Yes. Wing’s virtual assistants for vets only with your clinic during your chosen scheduled hours. They learn your PIMS, scheduling flow, intake rules, and communication standards so you’re not re-explaining processes every week.

You choose the hours. Coverage aligns with your appointment schedule, surgery blocks, and call volume. Hours can expand during busy periods and adjust when volume stabilizes.

Yes. You can collaborate with your Veterinary Virtual Assistant from anywhere using the Wing app, Slack, email, or phone while maintaining structured access to your clinic systems.

Within scheduled hours, you can assign as many front-desk and administrative tasks as needed. Scheduling, client confirmations, follow-ups, invoice tracking, and insurance coordination can all be handled without per-task limits.

Extended and 24/7 coverage is available if your clinic requires it. Emergency hospitals and high-volume practices can expand hours without hiring additional in-house staff.

Most clinics use Slack, email, phone, or the Wing app. Your assistant works directly inside your approved systems so updates remain documented and visible.

Wing Veterinary Virtual Assistants are screened, English-fluent professionals trained in scheduling, intake coordination, and front-desk workflows. They operate within structured oversight to maintain consistency and accuracy.
During scheduled hours, new requests and updates are acknowledged quickly so confirmations, callbacks, and follow-ups don’t sit.

Yes. Your assistant works directly inside your practice management software, scheduling systems, and billing platforms using role-based access.

In addition to your dedicated assistant, you have access to a Client Success Manager for onboarding support and escalation when needed. Coverage continues without disrupting your clinic’s workflow.