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    Virtual Denials Management Specialist

    Denied Claims Shouldn’t Turn
Into Write-Offs

    Denials-Management-Specialist_1
    10,000+ Active Assistants Powering 10,000+ Companies

    What Wing Assistants Get Done Every Day

    Check (1)

    28 denial codes reviewed and root causes logged. No gaps in tracking.

    • Updated in AR tracker
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    Appeal packages prepared and submitted with full documentation.

    • Updated in billing system
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    Pending appeals followed up with payers before deadlines.

    • Handled via payer portal
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    Denied claims corrected and queued for resubmission. No delays.
    • Updated in billing system

    Your Virtual Denials Management Specialist Handles

    01
    Denial Review
    • Review denied claims
    • Analyze denial codes
    • Identify denial causes
    02
    Appeals Preparation
    • Draft appeal letters
    • Compile supporting records
    • Submit appeal packages
    03
    Payer Follow-Up
    • Contact insurance payers
    • Check appeal status
    • Resolve claim issues
    04
    Claim Corrections
    • Fix coding errors
    • Update claim details
    • Resubmit corrected claims
    05
    AR Recovery Tracking
    • Track denied balances
    • Update denial trackers
    • Monitor appeal deadlines
    06
    Denial Reporting
    • Run denial reports
    • Identify denial trends
    • Share root-cause findings

    How it Works

    Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
    • Step 1
      Meet us to discuss
      your requirements
    • Step 2
      We shortlist talents
      for your review
    • Step 3
      We interview and
      assess candidates
    • Step 4
      The perfect Wing Assistant joins your team

    Measured Results Across Teams

    Real companies. Defined ownership. Measurable outcomes.

    Delegate Everything but Leadership.

    Denied Claims Sit When No
    One Is Following Up

    You can’t work every denial and appeal all day, but claims still need follow-up before deadlines pass.

    Your Wing Virtual Assistant works inside your billing systems to review, appeal, and follow up before claims age or turn into write-offs.

    How Wing Works Denials Without You

    This isn’t a freelancer setup. One person owns your denials, backed by Wing support, so work doesn’t stop or come back to you.

    Flexible, No-Commitment Monthly Support

    When denial volume increases, appeals don’t fall behind. Coverage expands so claims keep getting worked.

    Secure and Compliance-Ready

    Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted (SSL 2048-bit, AES-256) with restricted, logged access.

    NDAs and Role-Based Access Control

    Your assistant works within defined permissions. Updates happen without you needing to double-check.

    Dedicated Assistant with Backup Coverage

    One assistant owns your denials. If something changes, coverage steps in so claims don’t sit.

    We Meet Challenging Talent Needs and Ensure Ongoing Success

    Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

    Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

    We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

    Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

    Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

    If quality is your goal, Wing remains the best choice in this industry.

    We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

    Rolepage We Meetsec

    Operational Ownership, Powered by the Wing Workspace App

    Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

    • Real-time task visibility and status tracking
    • Documented workflows with built-in oversight
    • Structured handoffs and cross-time-zone continuity
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    Highly Rated by Operations & Leadership Teams

    4.5

    Google Cicle
    123 Reviews on Google

    4.7

    Capterra N
    51 Reviews on Capterra

    4.8

    Goodfirms N
    10 Reviews on Goodfirms

    4.8

    Clutch N
    18 Reviews on Clutch

    Hundreds of Stellar Client Reviews

    Clutch N
    Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
    Christine Mulvey
    Christine Mulvey
    Director of Marketing
    charlesgate.com
    Google Cicle
    I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
    Kelsey Galarza
    Kelsey Galarza
    Co-founder, Orange Marketing orangemarketing.com
    Google Cicle
    Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
    Chris Mullaly
    Chris Mullaly
    Founder and Managing Partner spiruscapitalpartners.com
    Capterra N
    Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
    Roy Chua
    Roy Chua
    Principal AvidThink avidthink.com
    Google Cicle
    Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
    Dylan Schiemann
    Dylan Schiemann
    Co-Founder &CEO
    livingspec.com
    1921
    What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
    Marysa C
    Marysa C.
    Mid-Market (51-1000 emp.)

    Virtual Denials Management Specialist Pricing

    Choose part-time or full-time, with a U.S.-based or global assistant.

    Either way, you have consistent ownership over your denials and appeals, and work doesn’t come back to you.

    Full-Time
    16% Savings

    $1,299/Month

    • 160 Hours per month
    • Dedicated Virtual Denials Management VA
    • Free replacement
    • Customer Success Manager
    • Rigorous quality control and supervision
    • Wing Workspace App
    • Your timezone—any hours you want
    • Share with colleagues
    • Unlimited file sharing/storage
    Part-Time

    $650/Month

    • 80 Hours per month
    • Dedicated Virtual Denials Management VA
    • Free replacement
    • Customer Success Manager
    • Rigorous quality control and supervision
    • Wing Workspace App
    • Your timezone—choose from designated slots
    • Sharing is limited
    • 10 GB file sharing/storage limit

    Popular Questions

    Yes. Your assistant works only with your practice during scheduled hours. They learn your payer mix, denial patterns, coding workflows, and appeal requirements so work stays consistent. You’re not re-explaining processes or shifting denials between different people. One person stays responsible for your denial follow-ups and appeals.

    You choose the schedule based on denial volume and billing workload. Coverage can align with your revenue cycle team’s hours or expand when denial queues start building up. Hours can increase when claims pile up and scale back when things stabilize. It adjusts to how your workflow actually runs.
    Yes. You can communicate with your assistant from anywhere using the Wing app, Slack, email, or phone. They work directly inside your billing systems, clearinghouses, and EHR, so denials and appeals keep moving even if you’re not in the office. You’re not tied to one location. Access stays consistent wherever you’re working.
    Within scheduled hours, you can assign as many denial management tasks as needed. That includes denial reviews, appeal preparation, payer follow-ups, claim corrections, and AR tracking as they come up. You don’t have to decide what fits before handing it off. If it’s part of keeping claims from aging or getting written off, it gets handled.

    Extended coverage is available for organizations managing high claim volume or tight appeal deadlines. You don’t need to add internal staff to keep denials moving. The setup adjusts based on your workload. It scales without disrupting your revenue cycle operations.

    Most billing teams use the Wing app, Slack, email, or a dedicated line. Your assistant works directly inside your billing systems, clearinghouses, and revenue cycle tools with approved access. You’re not managing work in a separate platform. It fits into how your team already operates.

    Wing assistants are trained professionals, not freelancers you have to manage. We offer assistants both locally and globally, trained in denial management, payer communication, appeals processing, and AR workflows.

    They’re also trained on AI tools and AI-driven workflows, and many are bilingual for payer and team communication. They’re supported behind the scenes so denials, appeals, and follow-ups stay consistent without you stepping in.

    During scheduled hours, denials, appeals, and updates are picked up quickly so claims don’t sit or miss deadlines. You’re not checking queues to see what stalled. Work moves as it comes in. That matters when aging directly impacts revenue.

    Yes. Your assistant works directly inside your EHR, practice management system, clearinghouse, and billing platforms using role-based access. They follow your workflows, permissions, and documentation rules. Nothing sits outside your systems or requires workarounds. It runs inside what you already use.

    If something needs attention beyond daily denial work, support and escalation are available. Denial recovery continues without interruption. You don’t have to step in to keep claims moving. Everything stays consistent day to day.