Care Shouldn’t Stall After the Visit

Yes. Wing is HIPAA-compliant, ISO 27001 compliant, and SOC 2 certified, and signs a BAA before your assistant touches any patient data. Every call, message, and EHR update follows the same access controls and audit logging your practice already requires.

Yes. Provida Family Medicine saw faster workflows and fewer billing errors after bringing on a Wing healthcare assistant. Your coordinator is matched to your specialty and patient volume, not a generic template.

No. Your coordinator works inside your EHR and phone or message systems using your practice's tone and protocols, not a script. Patients experience it as part of your front office, not a third-party call center.

Yes. Every call, message, and outreach attempt is logged in your EHR and visible to you in real time through Wing Workspace. Nothing happens with a patient that you can't see.

No. Wing runs month-to-month. You can scale coverage up or down as patient volume shifts, without renegotiating or losing your coordinator's history with your practice.

Yes. Your Patient Care Coordinator handles follow-up calls and recall outreach as part of the same role, so you're not hiring a separate patient follow-up specialist or recall specialist on top of it. If referral authorization or intake is also stalling, Wing's Prior Authorization Specialist and Medical Intake Specialist cover those steps.

Yes. You get a dedicated, professional patient care coordinator trained in follow-ups, recalls, referrals, and care coordination workflows, not a rotating pool. Over time, they learn how your coordination flows, so work doesn't reset or require you to step back in.

Patient Care Coordinator handles administrative follow-up: scheduling, referral tracking, and reminders. US Certified RN handles licensed clinical follow-up: symptom triage, medication questions, and escalation decisions. If your gap is scheduling and coordination, this is the right role; if it's clinical triage, see US Certified RN

Extended coverage is available for clinics operating across time zones or managing higher patient volume, including practices working through a healthcare admin bottleneck.

Wing replaces them within 24 hours at no extra cost. Context stays in Wing Workspace, so your patient tracking and outreach history don't reset with someone new.