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Virtual Prior Authorization Specialist

Authorizations Shouldn’t Hold Up Scheduled Procedures

  • Authorizations are in place before procedures are scheduled
  • One person owns submissions, documentation, and payer follow-ups
  • Built-in oversight keeps cases moving until approvals come through
Get Approvals Through
Plans & Pricing
No more constant approval checks.
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  • Leader in Managed Virtual Assistant Services
  • 2M+ applicants screened annually
  • 10,000+ companies supported
  • 20+ countries
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10,000+ Active Assistants Powering 10,000+ Companies
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Doordash
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What Wing Assistants Get Done Every Day

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Procedure schedule reviewed and missing authorizations identified.

  • Checked in EHR
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Prior authorizations submitted for scheduled procedures.

  • Updated in payer portal
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Pending authorizations followed up with payers. No cases left waiting.

  • Handled via payer portal
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Approval statuses updated and authorization numbers logged. No gaps.

  • Updated in system

Your Virtual Prior Authorization Specialist Handles

01
Insurance Pre-Authorizations
  • Submit prior authorization requests
  • Verify authorization requirements
  • Confirm procedure coverage
02
Referral Coordination
  • Manage referral coordination
  • Verify referral requirements
  • Route referrals to providers
03
Medical Documentation
  • Track medical necessity
  • Collect required chart notes
  • Prepare authorization documentation
04
Payer Submissions
  • Submit payer authorization requests
  • Complete payer portal submissions
  • Document submission confirmations
05
Payer Follow-Ups
  • Conduct payer follow-ups
  • Respond to information requests
  • Escalate pending authorizations
06
Approval Status Management
  • Track authorization approvals
  • Update approval status records
  • Log authorization numbers
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How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.
Quistem 01

Quistem

Needed executive ops owned.

  • 25% CEO time reclaimed
  • 9 workflows offloaded
  • 1,000+ days supported
Read the Case Study
Cybersecurity Startup

Cybersecurity Startup

Needed outbound sales owned.

  • 2,080+ hours delivered
  • 22 sales workflows owned
  • Sales system live (2 wks)
Read the Case Study
Provida Family Medicine

Provida Family Medicine

Needed clinic ops streamlined.

  • 50% faster admin ops
  • 35% fewer billing errors
  • 25% faster claims
Read the Case Study
Idaho Legal Estates

Idaho Legal Estates

Needed intake owned.

  • 100+ hours reclaimed
  • 13+ hours saved weekly
  • 10 workflows fully owned
Read the Case Study
Personal Mentors

My Personal Mentors

Needed revenue stabilized.

  • 30+ deals closed monthly
  • 3,600+ clients supported
  • 48-hr inquiry resolution
Read the Case Study

Delegate Everything but Leadership.

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Plans & Pricing

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Procedures Get Delayed
When Authorizations Aren’t Followed Up

You can’t stay on every authorization and payer request all day, but approvals still need constant follow-up to keep procedures on schedule.

Your Wing Virtual Assistant works inside your systems to submit, follow up, and track authorizations before approvals get delayed or procedures get pushed.

How Wing Keeps Authorizations On Track Without You

This isn’t a freelancer setup. One person owns your authorizations, backed by Wing support, so cases don’t stall or come back to you.

Flexible, No-Commitment Monthly Support

When authorization volume increases, requests don’t fall behind. Coverage expands so procedures stay scheduled.

Secure and Compliance-Ready

Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted (SSL 2048-bit, AES-256) with restricted, logged access.

NDAs and Role-Based Access Control

Your assistant works within defined permissions. Updates happen without needing you to double-check.

Dedicated Assistant with Backup Coverage

One assistant owns your authorizations. If something changes, coverage steps in so cases don’t get delayed.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

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Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
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Highly Rated by Operations & Leadership Teams

4.5

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51 Reviews on Capterra

4.8

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18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)
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Virtual Prior Authorization Specialist Pricing

Choose part-time or full-time, with a U.S.-based or global assistant.
Either way, you have consistent ownership over your authorizations and approvals, and work doesn’t come back to you.

Need help?
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6-9 PM PST weekdays
Full-Time
16% Savings

$1,299/Month

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  • 160 Hours per month
  • Dedicated Prior Authorization Specialist
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$650/Month

Book a Demo
Get a Free Demo
  • 80 Hours per month
  • Dedicated Prior Authorization Specialist
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

Yes. Your assistant works only with your clinic during scheduled hours. They learn how your team handles insurance pre-authorizations, referral coordination, payer follow-ups, and medical necessity documentation so work stays consistent. You’re not re-explaining workflows or shifting tasks between different people. One person stays responsible for your authorizations.
You choose the schedule based on authorization volume and procedure scheduling needs. Coverage can align with your referral team, billing hours, or scheduling workflow. Hours can expand when authorization requests start building up and scale back when things stabilize. It adjusts to how your workflow actually runs.
Yes. You can communicate with your assistant from anywhere using the Wing app, Slack, email, or phone. They work directly inside your EHR, payer portals, and scheduling systems, so submissions and follow-ups continue even if you’re not in the system. You’re not tied to one location. Access stays consistent wherever you’re working.
Within scheduled hours, you can assign as many authorization-related tasks as needed. That includes submissions, referral coordination, payer follow-ups, documentation tracking, and approval updates as work comes in. You don’t have to decide what fits before handing it off. If it’s part of keeping procedures approved and on schedule, it gets handled.
Extended coverage is available for clinics managing high procedure volume or multiple locations. You don’t need to hire additional staff to keep up with authorization demand. The setup adjusts based on your workload. It scales without disrupting your operations.
Most healthcare teams use the Wing app, Slack, email, or a dedicated line. Your assistant works directly inside your EHR, payer portals, scheduling systems, and authorization workflows with approved access. You’re not managing work in a separate platform. It fits into how your team already operates.

Wing assistants are trained professionals, not freelancers you have to manage. We offer assistants both locally and globally, trained in prior authorizations, referral coordination, payer communication, and medical necessity documentation workflows.

They’re also trained on AI tools and AI-driven workflows, and many are bilingual for patient and payer communication. They’re supported behind the scenes so authorizations, follow-ups, and approvals stay consistent without you stepping in.

During scheduled hours, authorization requests, payer follow-ups, and updates are picked up quickly so procedures don’t sit waiting on approvals. You’re not checking systems to see what stalled. Work moves as requests come in. That matters when delays impact scheduling.
Yes. Your assistant works directly inside your EHR, practice management system, payer portals, referral systems, and scheduling tools using role-based access. They follow your workflows and permissions. Nothing sits outside your systems or requires workarounds. It runs inside what you already use.

If something needs attention beyond daily authorization work, support and escalation are available. Authorization workflows continue without interruption. You don’t have to step in to keep approvals moving. Everything stays consistent day to day.

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