Prescriptions Shouldn’t Turn Into Follow-Ups

Yes. Wing is ISO 27001 compliant, SOC 2 certified, and HIPAA compliant, and signs a BAA before your assistant touches any patient or prescription data. Every pharmacy call and EHR update follows the same access controls your practice already requires.

Prior Authorization Specialist handles procedure and referral authorizations across your whole practice. US Certified RN makes clinical triage decisions. Pharmacy Support VA is scoped specifically to prescriptions: refills, pharmacy calls, and prescription-related prior auths. See Wing's full Healthcare & Medical lineup if you're not sure which fits.

Your assistant documents the denial, checks the reason, and follows up with the pharmacy or payer on next steps like resubmission or an alternative. Medication changes stay with your provider.

Yes. One dedicated pharmacy support assistant trained in refill coordination, pharmacy communication, and prior authorization workflows, not a rotating pool. Over time they learn how your prescriptions typically move and where delays tend to happen at your specific pharmacies.

You choose the schedule based on refill volume and patient demand, and can extend coverage during a healthcare admin bottleneck or seasonal spikes.

Extended coverage is available for practices managing higher patient volume, multiple locations, or refill demand that spans time zones.

Most teams use Slack, email, phone, or the Wing app, and you can reach your assistant from anywhere while work continues inside your systems.

Yes. Your assistant works directly inside your existing EHR, ePrescribing platforms, and payer portals using role-based access, so nothing changes about how your practice already operates.

Wing replaces them within 24 hours at no extra cost. Context stays in Wing Workspace, so your pharmacy relationships and prescription history don't reset with someone new.

Yes. One clinic saw 50% faster admin workflows after moving refill and prior authorization tracking to Wing. See more client results.