Your Patients Deserve a Real Answer. Not a Voicemail.

Yes, and this comes before anything else. Wing is HIPAA-compliant, ISO 27001 compliant, and SOC 2 certified. A BAA is signed before any patient data is accessed. All assistants operate under NDA with role-based access controls and auditable activity logs. Wing's medical answering service is built for healthcare.

Yes. Your dedicated virtual assistant is matched to your specialty, EHR, and protocols before they start. They build familiarity with your providers, patients, and scheduling rules over time. Wing assistants are AI-trained and proficient in Epic, Athenahealth, Kareo, and RingCentral.

Traditional medical answering services rotate shared agents who read scripts. Wing assigns one dedicated HIPAA-trained receptionist who stays on your account and never needs re-briefing. See Wing reviews from healthcare practices that made the switch.

Most practices are live within 48 hours. Wing handles matching, briefing, and EHR access setup. Your receptionist starts handling patient calls without you managing the onboarding.

Wing provides built-in backup coverage so patient calls stay covered regardless. If a replacement is needed, Wing handles it within 24 hours. Context stays in Wing Workspace so nothing resets between coverage changes.

A front-desk hire runs $50-56k fully loaded annually plus $5,475 in recruiting costs. Wing is a trusted virtual assistant firm, and medical reception coverage costs 65% less with no recruiting overhead, no turnover risk, and backup coverage built in.

Front-desk turnover in medical practices runs high and candidates are hard to find. According to MGMA, 53% of medical groups cite finding candidates as their top staffing challenge. Wing eliminates the hiring cycle entirely. Your dedicated receptionist is matched, briefed, and working within 48 hours. No job postings, no interviews, no onboarding burden. (MGMA 2024)

AI can route calls and send automated responses. It can't operate under a BAA, maintain auditable access logs, or handle a distressed patient with clinical judgment. Wing assistants are AI-trained and proficient in modern tools. They just don't stop when the script runs out.

Wing covers billing, prior authorizations, insurance verification, medical scribing, and intake coordination. See Wing's full healthcare services or hire a virtual assistant to scope your specific needs.