Virtual Medical Call Center Specialist

Calls Shouldn’t Depend on Who’s Free

  • Patients reach someone when they call
  • One person responsible for calls and scheduling
  • Built-in oversight keeps calls from getting missed
Get This Off Your Plate
Plans & Pricing
Focus on patients, not the phones.
4.8/5 avg.
Google N
Goodfirms N
Clutch N
Product Hunt
  • Leader in Managed Virtual Assistant Services
  • 2M+ applicants screened annually
  • 10,000+ companies supported
  • 20+ countries
Heroimg Rolepage 26
10,000+ Active Assistants Powering 10,000+ Companies
Builder
Chord
Harvard
Inexpress
Chicklila
Freedom Farmers
Berkley
Compas
Vivvi
Buena
Doordash
Clearpol
KW

What Wing Assistants Get Done Every Day

Check (1)
All incoming patient calls handled and appointments scheduled same day.
  • Handled via phone
Check (1)
Scheduling conflicts resolved and provider calendars updated.
  • Updated in EHR
Check (1)
Insurance verified for upcoming visits. No missing checks.
  • Updated in EHR
Check (1)

Patients with incomplete intake followed up. No delays at check-in.

  • Handled via phone

Your Virtual Medical Call Center Specialist Handles

01
Inbound Patient Calls
  • Answer patient calls
  • Identify caller needs
  • Route calls correctly
02
Appointment Scheduling
  • Book patient appointments
  • Reschedule visits
  • Update provider calendars
03
Patient Intake Support
  • Collect patient details
  • Confirm visit information
  • Send visit instructions
04
Insurance & Authorization Checks
  • Verify insurance eligibility
  • Check authorization requirements
  • Start referral requests
05
Call Documentation
  • Log call summaries
  • Update patient records
  • Track follow-up actions
06
Follow-Up Coordination
  • Call patients back
  • Confirm appointment changes
  • Escalate urgent messages
Show More

How it Works

Be as involved (or uninvolved) as you prefer – our expert recruiters will guide you through every step, ensuring a smooth and seamless experience.
  • Step 1
    Meet us to discuss
    your requirements
  • Step 2
    We shortlist talents
    for your review
  • Step 3
    We interview and
    assess candidates
  • Step 4
    The perfect Wing Assistant joins your team

Measured Results Across Teams

Real companies. Defined ownership. Measurable outcomes.
Quistem 01

Quistem

Needed executive ops owned.

  • 25% CEO time reclaimed
  • 9 workflows offloaded
  • 1,000+ days supported
Read the Case Study
Cybersecurity Startup

Cybersecurity Startup

Needed outbound sales owned.

  • 2,080+ hours delivered
  • 22 sales workflows owned
  • Sales system live (2 wks)
Read the Case Study
Provida Family Medicine

Provida Family Medicine

Needed clinic ops streamlined.

  • 50% faster admin ops
  • 35% fewer billing errors
  • 25% faster claims
Read the Case Study
Idaho Legal Estates

Idaho Legal Estates

Needed intake owned.

  • 100+ hours reclaimed
  • 13+ hours saved weekly
  • 10 workflows fully owned
Read the Case Study
Personal Mentors

My Personal Mentors

Needed revenue stabilized.

  • 30+ deals closed monthly
  • 3,600+ clients supported
  • 48-hr inquiry resolution
Read the Case Study

Delegate Everything but Leadership.

Talk to Our Team
Plans & Pricing

More Virtual Assistant Services

We offer 25+ distinct plans in sales, marketing, customer service, and other operational areas. We also have dedicated industry-focused services such as Real Estate Assistants, Healthcare Virtual Assistants and E-Commerce Virtual Assistants.
Speak to a Wing Expert and find the right fit for your business.
  • Executive Icon (1)
    Executive Assistant
    Discover expert-tier talent to help with presentations, proposals and more
  • Sales Icon (1)
    Sales Development Rep
    Engages with prospects, grows your sales pipeline and drives sales
  • Personal Icon (1)
    Personal Assistant
    Manages your calendar both at work and outside of it
  • Real Estate Icon (1)
    Real Estate Assistant
    All-round help for your property listings
  • Top 1% of Talent
    Start in one function, then expand coverage as the business grows.
View All 25+ Roles
  • Container (1)
    Healthcare Assistant
    Helps co-ordinate appointments with patients, data-entry and insurance filing
  • Marketing Icon (1)
    Digital Marketing VA
    Discover experts in ppc ads, email marketing and growth
  • Container11 (1)
    Bookkeeping Assistant
    Tracks expenses, maintain your books and reconcile statements
  • Customer Icon (1)
    Customer Service Rep
    Delivers customer support for general queries, complaints and feedbacks

Calls Get Missed When
No One Owns Them

You can’t answer every call all day, but patients still expect to reach someone and get scheduled.

Your Wing Virtual Assistant works inside your phone and scheduling systems to answer, schedule, and follow up before calls are missed or patients drop off.

How Wing Keeps Patient Calls Moving Without You

This isn’t a freelancer setup. One person runs your calls day to day, backed by Wing support, so work doesn’t stop or come back to you.

Flexible, No-Commitment Monthly Support

When call volume spikes, patients don’t hit voicemail. Coverage expands so scheduling keeps moving.

Secure and Compliance-Ready

Wing is SOC 2–certified and HIPAA-compliant. Data is encrypted (SSL 2048-bit, AES-256) with restricted, logged access.

NDAs and Role-Based Access Control

Your assistant works within defined permissions. Updates happen without you double-checking.

Dedicated Assistant with Backup Coverage

One assistant runs your calls. If something changes, coverage steps in so calls don’t get missed.

We Meet Challenging Talent Needs and Ensure Ongoing Success

Our resources and systems are designed to deliver tailored solutions that go beyond the basics, empowering your business to thrive.

Benefit from a dedicated Client Success Manager (CSM) who will be your single point of contact for all your needs. Your CSM will ensure smooth onboarding, provide ongoing support, and proactively address any concerns to maximize the value of our services.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Your assistant isn't alone. They're supervised by both Wing's Team Captains and Supervisors.

Additionally, you can opt-in to use sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, who work to proactively resolve issues.

If quality is your goal, Wing remains the best choice in this industry.

We can work with you to analyze your requirements, and can launch new recruitment processes/ roles exclusively tailored to your needs, in your budget.

Rolepage We Meetsec

Operational Ownership, Powered by the Wing Workspace App

Wing doesn’t just assign an assistant. We run execution through a centralized, human + AI–powered workspace built to keep work moving around the clock.

  • Real-time task visibility and status tracking
  • Documented workflows with built-in oversight
  • Structured handoffs and cross-time-zone continuity
Book a Demo
App Img 2x (1)
Logo (1)

Get it on

App Store

Frame 34713

Get it on

Google Play

Microsoft

Get it on

Microsoft

Highly Rated by Operations & Leadership Teams

4.5

Google Cicle
123 Reviews on Google

4.7

Capterra N
51 Reviews on Capterra

4.8

Goodfirms N
10 Reviews on Goodfirms

4.8

Clutch N
18 Reviews on Clutch

Hundreds of Stellar Client Reviews

Clutch N
Overall, I have been very pleased with each aspect of hiring my Wing VA. We were looking at a variety of virtual assistant programs; what made us choose Wing was the fact that their talent had specific marketing experience... Working with Wing is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine Mulvey
Director of Marketing
charlesgate.com
Google Cicle
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey Galarza
Co-founder, Orange Marketing orangemarketing.com
Google Cicle
Amazing service! Excellent customer support and the work done by my assistant Kirti S. from Wing is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris Mullaly
Chris Mullaly
Founder and Managing Partner spiruscapitalpartners.com
Capterra N
Wing is an innovative software-powered interface to virtual assistants. Wing has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. Wing is easy to use.
Roy Chua
Roy Chua
Principal AvidThink avidthink.com
Google Cicle
Wing provides exceptional Virtual Assistant services and an accompanying productivity platform. Using Wing has been incredibly beneficial for our business, allowing us to explore some things in far more depth, or scale up some operations more effectively. Some of the benefits far exceed what you might expect from a virtual assistant in terms of capabilities and outside traditional administrative work.
Dylan Schiemann
Dylan Schiemann
Co-Founder &CEO
livingspec.com
1921
What I like best about Wing is the quality and reliability of their virtual assistants. We started with one assistant and were so happy with the experience that we’ve since onboarded additional VAs. I’ve also confidently recommended Wing to colleagues and contacts looking for virtual assistant services. The combination of strong support, trustworthy assistants, and a seamless experience is what sets Wing apart for me.
Marysa C
Marysa C.
Mid-Market (51-1000 emp.)
Show More

Virtual Medical Call Center Specialist Pricing

Choose part-time or full-time, with a U.S.-based or global assistant.
Either way, you have consistent ownership over your patient calls and scheduling, and work doesn’t come back to you.

Need help?
Book Icon
Book a Meeting

Book anytime this week
Live Chat
Live Chat

6-9 PM PST weekdays
Full-Time
16% Savings

$1,099/Month

Book a Demo
Get a Free Demo
  • 160 Hours per month
  • Dedicated Medical Call Center Specialist
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—any hours you want
  • Share with colleagues
  • Unlimited file sharing/storage
Part-Time

$550/Month

Book a Demo
Get a Free Demo
  • 80 Hours per month
  • Dedicated Medical Call Center Specialist
  • Free replacement
  • Customer Success Manager
  • Rigorous quality control and supervision
  • Wing Workspace App
  • Your timezone—choose from designated slots
  • Sharing is limited
  • 10 GB file sharing/storage limit

Popular Questions

Yes. Your assistant works only with your clinic during scheduled hours. They learn your scheduling rules, call routing, patient communication style, and documentation process so calls are handled consistently. You’re not re-explaining workflows or rotating between different people. One person stays responsible for your calls and scheduling.
You set the schedule based on when patient call volume peaks. Coverage can align with morning surges, afternoon scheduling, or full-day support. Hours can expand when call volume increases and scale back when things stabilize. It adjusts to how your clinic actually runs.
Yes. You can communicate with your assistant from anywhere using the Wing app, Slack, email, or phone. They work directly inside your phone systems, scheduling tools, and EHR, so calls and bookings keep moving even if you’re not available. You’re not tied to one location. Access stays consistent wherever you’re working.
Within scheduled hours, you can assign as much call-handling and patient coordination work as needed. That includes answering calls, scheduling appointments, routing messages, documenting interactions, and follow-ups as they come in. You don’t have to decide what fits before handing it off. If it’s part of keeping calls answered and schedules full, it gets handled.
Extended coverage is available if your organization manages high call volume, multiple locations, or after-hours patient inquiries. You don’t need to add internal staff to make that work. The setup adjusts based on your call volume and scheduling demand. It scales without disrupting your workflow.
Most healthcare teams use the Wing app, Slack, email, or a dedicated line. Your assistant works directly inside your phone systems, scheduling platforms, and EHR with approved access. You’re not managing work in a separate platform. It fits into how your team already operates.

Wing assistants are trained professionals, not freelancers you have to manage. We offer assistants both locally and globally, trained in high-volume call handling, appointment scheduling, patient communication, and documentation workflows.

They’re also trained on AI tools and AI-driven workflows, and many are bilingual for patient communication. They’re supported behind the scenes so calls, scheduling, and follow-ups stay consistent without you stepping in.

During scheduled hours, calls, requests, and updates are picked up quickly. Patients aren’t sent to voicemail or left waiting for follow-up. You’re not checking to see what was missed. Work moves as it comes in.
Yes. Your assistant works directly inside your phone systems, EHR platforms, scheduling tools, and insurance verification systems using role-based access. They follow your workflows and permissions. Nothing sits outside your systems or requires workarounds. It runs inside what you already use.
If something needs attention beyond daily call handling, support and escalation are available. Call coverage and scheduling continue without interruption. You don’t have to step in to keep things moving. Everything stays consistent day to day.
216.73.216.36

We're Hiring

Digital Marketing Assistant

Virtual Assistant

Customer Service Reps

+ Many other positions!

See all Positions